Sales Representative Manager

IMRAN (RAJA) MADWANI

***** ********** **, ***** ****, TX 77498

Cell Phone: 832-***-**** Email: **********@*****.***

EXPERIENCE

Fastway Trucking Houston, TX 10/2017 – 10/2019

Dispatcher

Coordinated testing of new system upgrades with field personnel.

SAP Software Experience.

Analyzed, researched, and addressed shortages in truck volume for 22 truck stations that accounted for 1,000,000 BBLs per month.

Provided commercial value by collaborating with traders, lease analysts, operations analysts, transporters, and operators to ensure all customers paid promptly and accurately.

Coordinated the delivery of loads tendered to common carriers and local carriers.

Maintained the dispatch tracker (Dispatch timeliness, On-Time Delivery, Return Timeliness, Tractors that need PM Service, changes made to runs, etc.).

Answered incoming calls in a professional.

Performed general administrative support work such as running reports, copying, filing, faxing, scanning, etc.

Served as crude trucking safety captain to oversee 60 employees.

Handled an average of 500 calls and e-mails per day.

Created all team schedules for on-call services.

Pulled pending report on a daily basis for a team of seven.

Coyote Transportation/ Rig Ryder Houston, TX 7/2014-1/2017

Dispatcher

Liaised with 10+ drivers to coordinate routes and fix routing issues

Conferred with customers to address questions, problems, or requests for service

Recorded and maintained files or records of customer requests and other dispatch information

Prepared daily work and run schedules

Diligently tracked shift logs and conducted all of the office's radio transmissions

Cricket/Boost Mobile Houston, TX 1/2013 - 7/2014

Manager

Ensured proper opening and closing of the retail location via completing reports and cash reconciliation.

Leaded the team in inside sales, outside events, and outbound marketing.

Driven success by ensuring employees follows the sales process.

Assisted customers, handled customer escalations and promoted a positive customer experience.

Positively influenced and motivated all employees by maintaining a team approach in the day-to-day management of all employees.

Conducted weekly staff meetings to communicate company trends, happenings, performance statistics and standards.

Achieved established sales quotas and leads by example in all aspects of the sales process, product knowledge, and customer satisfaction/retention.

Wholesale Store Houston, TX 3/2010 – 3/2013

Sales Representative

Correctly answered inquires as to product questions, availability, pricing, and deliveries.

Made product recommendations based on consumer’s needs and product availability.

Reviewed customer orders before delivery.

Promoted add on sales during calls using Promotion Specials.

Purchased products from other states and sell them online.

Conoco Phillips Houston, TX 9/2002 - 2009

Manager

Planned, directed and evaluated the operations of the gas station.

Managed staff and assigned duties.

Studied market research and trends to determine consumer demand, potential sales volumes, and the effect of competitors operations on sales.

Determined merchandise and services to be sold and implemented price and credit policies.

Located, selected, and procured merchandise for resale.

Developed and implemented marketing strategies.

Handled the deposits and accounts for the store.

Submitted bi-weekly payroll info (time cards, payroll changes, new hires, and terminations).

Enforced progressive discipline policy with counseling sessions and written warnings when necessary.

Hired staff and orientated each new hire with basic knowledge of the store.

EDUCATION

Channelview High School Channelview, TX

Diploma

SKILLS

Manufacturing.

SAP Software Experience /MS Excel, Misword, Adobe Acrobat, Internet applications.

Reliance/AMS Scanning Program.

Fluent in English, Urdu, Gujarati and Spanish.

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