Sign in

Manager Program

Elkridge, MD
March 12, 2020

Contact this candidate



Email: Security Clearence TS/SCI/CI poly Phone: 304-***-**** Cell: 240-***-****

Senior Information Technology Professional

A top-performing Senior Information Technology Professional credited with combining program management with team leadership skills in complex and challenging information technology environments. Over 29 years in Information technology and managerial roles. Strong expertise in Data center management, systems architecture, network and desktop operating systems, hardware, software, database management systems, and communications. Highly accomplished in leading the development and implementation of systems optimization projects and operations, helping organizations prepare to meet obstacles and exceed expectations in the ever-changing world of information technology. Awarded two data center COOP citations from the Secretary of the Treasury and an FBI knowledge award for data center design and implementation.


Program Management

Information & Systems Security

Help Desk Management

Team Building & Leadership

Audio/Video Integration


Data Center Management


Staff Training/ Development

Complex Systems Integration

Budgeting & Forecasting

Comm/Gov Sector Processes



Director of Information Technology

Overseeing technical projects in alignment with city’s goals. Directing the effective delivery of networks, development, and disaster recovery systems and processes...

Develops short and long-range systems plans for City-wide use of information technology with respect to both internal and external use.

Develop strategy as it relates to the city's IT infrastructure (computer and information systems, security, communication systems)

Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology

Manages the City’s telecommunications infrastructure, including the VoIP phone system, analog phones, and Internet access.

Manages staff of IT Specialists and interns as available, including annual performance reviews, hiring of staff and interns, assignment of tasks, etc.

Writes Information Technology RFQs/RFPs and manages contract administration.

Performs other functions and duties as assigned.

Oversee all technology operations (e.g. network security) and evaluate them according to established goals

Devise and establish IT policies and systems to support the implementation of strategies set by upper management

Analyze the business requirements of all departments to determine their technology needs

Purchase efficient and cost-effective technological equipment and software

Inspect the use of technological equipment and software to ensure functionality and efficiency

Identify the need for upgrades, configurations or new systems and report to upper management

Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance

Control budget and report on expenditure


Sr. PM / Senior Technology Integration Architect 04/17 – 10/19

Oversee Lead Engineers and Project Managers, assigning duties and schedules as well as monitoring performance to achieve objectives.

Plans projects including cost, schedule, and deliverables to meet business need; identifies project milestones and required tasks; tracks project performance

Manage IT projects of various ranges of size and complexity successfully, directing all phases and ensuring on-time, on-budget completion

Lead creation of deliverables, work product, and communications, including liaising with clients on a daily basis to address individual needs

Identify and mitigate project risks and issues, collaborating with senior leadership to resolve any arising concerns

Implement organization strategies, modernizing business process and providing recommendations to reduce costs and improve operations

Develop workflows and processes, eliminating bottlenecks, chokepoints, pain points, and waste, increasing productivity as well as efficient asset and resource utilization


ATSG – Systems Testing and Engineering Support Manager 08/15 – 04/17

Implement PMP framework

Utilize in-house and teaming resources to implement new hardware and software into the data center

Participate as a member of the IT Infrastructure & Operations management team responsible for defining the governance processes of the organization’s infrastructure architecture, data centers, networks, telecommunications, and infrastructure applications.

Interface with the FBI Task Lead(s) for daily TO performance

Support ITMS by reviewing requirements of the prime development contractor and working with stakeholders to understand the requirements while reporting possible conflicts and resolutions

Support testing (utilizing DOORS, AWS (Amazon Web Services) SCRUM, Agile and waterfall) scenarios utilizing hands-on testing of system functionality, identifying anomalies, and diagnosing possible causes

Support program/project stakeholders by researching and reviewing issues with regard to CJIS Division governance; prepare and providing technical presentations on ITMS initiatives.

United States Marshal Service

Intelliware Systems – Senior Consultant (Business Case Analyst team Lead) 03/15 – 08/15

Perform integration and collaboration duties between projects, working groups, and agency leads. Enable Mission networks to support information sharing and develop next-generation technologies to meet future mission requirements through oversight, governance, technical guidance, business process re-engineering and development

Duties include: data collection, data normalization, life cycle cost and benefit analysis, software cost estimation, cost model development, cost and benefit risk analysis, mulch-criteria decision making analysis, and other technical analyses as needed

Initiate technical requirements collection to develop standards and technical specifications of common community concern for networks

Develop project deliverables including meeting minutes, weekly activity reports, project charters, requirements specification documents, as-is and to-be process maps and narratives, and business cases that support and justify IT capital investments

Design/re-design workflows and processes to eliminate bottlenecks, chokepoints, pain points, and waste to improve productivity, decision making, and the utilization of assets and resources

Provide project management support including identification and management of project issues and risks, assist with design mockups, lead functional teams, perform benchmark analyses, and analyze project data

DEPARTMENT OF STATE - Diplomatic Security (DS)

Zolon Technologies : Systems Infrastructure/Integration Manager 08/13 – 03/15

Perform a wide variety of complex business and investment analyses, including: cost, benefit, economic, and other related quantitative and qualitative studies and analyses for Department of State Diplomatic Security (DS)

Manage compliance of 128 SLA’s, bringing site into compliance and minimize risk

Develop and present briefings to senior leadership

Supervise a team of 15 with oversight of 650 servers and 220 applications; maintain Command and Control of service/network events

Successful track record evaluating outcomes, developing and implementing business process improvements

Provide program management support; serve as cradle-to-grave project oversight

Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance and contract negotiations

Develop strategic plan for Enterprise Network and Telecommunications systems to ensure IT is aligned with business needs and security awareness

Key Accomplishments: Key Accomplishments:

Managed the WAN/LAN upgrade from 1 gb to 10 gb sonic ring

Deployed ClassNet to 19 Sites across the Continental US


Trinity Video Communications Contractor: Program Manager – IT Support/Engineering 05/11 – 08/13

Spearhead the short- and long-term vision for IT infrastructure projects within the organization

Serve as an IT project manager coordinating resources, budgeting, analyzing business and system requirements, providing technical direction, and monitoring the status of tasks; supervise a team of 12 with oversight of 400 servers

Prepare and present comprehensive technical reports, both orally and in writing, to senior management

Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance, contract negotiation, policies and procedures, project documentation standards, executive presentations, organizational structure, contract requirements and best practices

Coordinate and oversee project rollouts of new software/hardware packages being rolled out across the DOJ

Provide Senior Management reporting as to the effectiveness of security controls and conditions

Key Accomplishments:

Designed, documented, and implemented an innovative audio/video infrastructure throughout the organization for use in conference rooms and command centers

Task Manager – Powertek Corporation - FBI-CJIS 01/11 – 05/11

Task Manager on multi-million-dollar nationwide IDIQ TO contract for the FBI involving systems design/development; network and security; biometrics; rapid prototyping; and more throughout the DOJ

Provide support to the Program Manager in working with resources from 15 large and small teaming partners

Coordinate PMO-level technical and financial reporting procedures using Powertek’s EVMS

Program Manager – Data-Center Realignment - Keane Federal Systems - FBI-CJIS 06/08 –01/11

Serve as Program Manager for IT system implementations; coordinated with project teams on development of a DCR (Data-Center re-alignment) plan

Provide oversight of a 110,000 square foot data center

Supervise a team of 15 with oversight of 719 servers and 180 applications

Develop strategic visions, business plans, and technology assessments for the client trying to acquire and/or implement IT solutions; negotiate contracts

Perform system build and acted as technical advisor to client IT staff; assess technical requirements; develop Requests for Proposals (RFPs)

Key Accomplishments:

Re-designed and re-engineered 110,000 sq ft data center to encompass other government entity disaster recovery coop sites

Created and assisted in the implementation of standing up the CJIS AMP (asset management program) including the following documentation: PMP (program Management Plan, Risk Management Plan, Communication Plan, Staffing Plan and the System Security Plan


Contractor: IT Deputy Program Manager

Manage a portfolio of projects and services with responsibility of overall execution

Lead a team responsible for imaging, distribution, call center, research web design, application development, and IT management

Supervise a team of 82 with oversight of 710 servers and 202 applications and COOP program

Provide operational management overview and driving productivity improvement initiatives

Drive the usage of SDLC and other key measures to significantly improve project delivery

Ensure the appropriate metrics, resource planning and program management methodologies are applied to drive success

Handle contract discussions and negotiations through all phases to signing and eventual completion of projects

Key Accomplishments:

15,000 pc rollout worldwide ahead of schedule and under budget


Contractor: Help Desk / Operations Manager

Senior Technical Manager responsible for directing and managing the functions of help desk, network operations, systems engineering, and special project groups

Responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests and help desk functions as well as 200 applications and 500 servers

Supervise a team of 12 that design and implement COOP exercises; oversee the development, implementation, and administration of Help Desk staff training procedures and policies

Responsible for the selection, procurement, and deployment of appropriate hardware and software solutions that meet the end-user technology needs

Serve as the principal technical advisory on all architectural issues dealing with software operating systems, e-mail, desktop environment, and network infrastructure

Guide the engineering team modernization of the Treasury network, improving and adding capabilities in accordance with governing Treasury policies and manuals

Develop and implement Disaster Recovery and Continuous Operations Plans

Implement SAN infrastructure for production and disaster recovery systems; implement email archive system for production and disaster recovery systems

Key Accomplishments:

Implemented SAN infrastructure for production and disaster recovery systems and implemented email archive system for production and disaster recovery systems.

Previous positions include Director of Information Technology at White & Baldacci, Network Manager for Seyfarth, Shaw, Fairweather, and Geraldson, LLP, Technical Operations Manager for On-Site Solutions Inc., and Lead Distributed Systems Program Analyst for First Virginia Bank Inc.


Bachelors of Science, Computer Information Systems, Almeda University

Associate of Arts, Electronics Technology, Technical Education Center, Rockville MD


Knowledge award – Audio/Video Solution - FBI 2013

ITIL V3 - Service Design Processes - Certificate, Service Operation Processes - Certificate

ITIL V3 – Foundation Syllabus v4.2 – Service Design Fundamentals, Certificate

ITIL V3 OSA: Service Desk Metrics and Outsourcing, Certificate

ITIL V3 OSA: Technology and Implementation Considerations

ITIL V3 Overview: Certification and Benefits, Certificate

ITIL V3 Overview: Creating a Service Culture, Certificate

ITIL V3 Overview: Introduction to ITIL v3 Framework, Certificate

ITIL V3 OSA: Request Fulfillment Process Interfaces and Challenges, Certificate

Business Management, Master Certificate,

COOP – Program Management, Certificate

Basics of Six Sigma Project & Teams

CISSP Domain: Information Security and Risk Management

Building a QMS: Quality Management System

Netware Certified Novell Engineer

MS Certified Systems Engineer

Disaster Recovery – COOP Certificate of Service Award – Dept. of Treasury 2005 & 2006


Application Development: MS Visio, MS Project, MOM, Eye-Retna, virtual server, ESX and GSX VMware, DOORS, Amazon web services

Desktop: Remedy, MS Office Suite, Word Perfect Suite

Hardware: IBM, Dell, Compaq, HP, Gateway, Cisco, KG encryptors

Methodologies/Techniques: ITIL, CMMI, EVM, Waterfall, Agile

Network Software/Communications: Cisco, Bay networks, SolarWinds, NetIQ

Operating Systems: MS Windows, Linux, Solaris, Novell

Contact this candidate