SHAWN MAY
Email: adb9r2@r.postjobfree.com Security Clearence TS/SCI/CI poly Phone: 304-***-**** Cell: 240-***-****
Senior Information Technology Professional
A top-performing Senior Information Technology Professional credited with combining program management with team leadership skills in complex and challenging information technology environments. Over 29 years in Information technology and managerial roles. Strong expertise in Data center management, systems architecture, network and desktop operating systems, hardware, software, database management systems, and communications. Highly accomplished in leading the development and implementation of systems optimization projects and operations, helping organizations prepare to meet obstacles and exceed expectations in the ever-changing world of information technology. Awarded two data center COOP citations from the Secretary of the Treasury and an FBI knowledge award for data center design and implementation.
AREAS OF EXPERTISE
Program Management
Information & Systems Security
Help Desk Management
Team Building & Leadership
Audio/Video Integration
Telecommunications
Data Center Management
Engineering
Staff Training/ Development
Complex Systems Integration
Budgeting & Forecasting
Comm/Gov Sector Processes
PROFESSIONAL EXPERIENCE
CITY OF MORGANTOWN WV 10/19-PRESENT
Director of Information Technology
Overseeing technical projects in alignment with city’s goals. Directing the effective delivery of networks, development, and disaster recovery systems and processes...
Develops short and long-range systems plans for City-wide use of information technology with respect to both internal and external use.
Develop strategy as it relates to the city's IT infrastructure (computer and information systems, security, communication systems)
Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology
Manages the City’s telecommunications infrastructure, including the VoIP phone system, analog phones, and Internet access.
Manages staff of IT Specialists and interns as available, including annual performance reviews, hiring of staff and interns, assignment of tasks, etc.
Writes Information Technology RFQs/RFPs and manages contract administration.
Performs other functions and duties as assigned.
Oversee all technology operations (e.g. network security) and evaluate them according to established goals
Devise and establish IT policies and systems to support the implementation of strategies set by upper management
Analyze the business requirements of all departments to determine their technology needs
Purchase efficient and cost-effective technological equipment and software
Inspect the use of technological equipment and software to ensure functionality and efficiency
Identify the need for upgrades, configurations or new systems and report to upper management
Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance
Control budget and report on expenditure
HEWLETT PACKARD ENTERPRISES (DXC TECHNOLOGIES/PERSPECTA)
Sr. PM / Senior Technology Integration Architect 04/17 – 10/19
Oversee Lead Engineers and Project Managers, assigning duties and schedules as well as monitoring performance to achieve objectives.
Plans projects including cost, schedule, and deliverables to meet business need; identifies project milestones and required tasks; tracks project performance
Manage IT projects of various ranges of size and complexity successfully, directing all phases and ensuring on-time, on-budget completion
Lead creation of deliverables, work product, and communications, including liaising with clients on a daily basis to address individual needs
Identify and mitigate project risks and issues, collaborating with senior leadership to resolve any arising concerns
Implement organization strategies, modernizing business process and providing recommendations to reduce costs and improve operations
Develop workflows and processes, eliminating bottlenecks, chokepoints, pain points, and waste, increasing productivity as well as efficient asset and resource utilization
DEPARTMENT OF JUSTICE - FBI-CJIS,
ATSG – Systems Testing and Engineering Support Manager 08/15 – 04/17
Implement PMP framework
Utilize in-house and teaming resources to implement new hardware and software into the data center
Participate as a member of the IT Infrastructure & Operations management team responsible for defining the governance processes of the organization’s infrastructure architecture, data centers, networks, telecommunications, and infrastructure applications.
Interface with the FBI Task Lead(s) for daily TO performance
Support ITMS by reviewing requirements of the prime development contractor and working with stakeholders to understand the requirements while reporting possible conflicts and resolutions
Support testing (utilizing DOORS, AWS (Amazon Web Services) SCRUM, Agile and waterfall) scenarios utilizing hands-on testing of system functionality, identifying anomalies, and diagnosing possible causes
Support program/project stakeholders by researching and reviewing issues with regard to CJIS Division governance; prepare and providing technical presentations on ITMS initiatives.
United States Marshal Service
Intelliware Systems – Senior Consultant (Business Case Analyst team Lead) 03/15 – 08/15
Perform integration and collaboration duties between projects, working groups, and agency leads. Enable Mission networks to support information sharing and develop next-generation technologies to meet future mission requirements through oversight, governance, technical guidance, business process re-engineering and development
Duties include: data collection, data normalization, life cycle cost and benefit analysis, software cost estimation, cost model development, cost and benefit risk analysis, mulch-criteria decision making analysis, and other technical analyses as needed
Initiate technical requirements collection to develop standards and technical specifications of common community concern for networks
Develop project deliverables including meeting minutes, weekly activity reports, project charters, requirements specification documents, as-is and to-be process maps and narratives, and business cases that support and justify IT capital investments
Design/re-design workflows and processes to eliminate bottlenecks, chokepoints, pain points, and waste to improve productivity, decision making, and the utilization of assets and resources
Provide project management support including identification and management of project issues and risks, assist with design mockups, lead functional teams, perform benchmark analyses, and analyze project data
DEPARTMENT OF STATE - Diplomatic Security (DS)
Zolon Technologies : Systems Infrastructure/Integration Manager 08/13 – 03/15
Perform a wide variety of complex business and investment analyses, including: cost, benefit, economic, and other related quantitative and qualitative studies and analyses for Department of State Diplomatic Security (DS)
Manage compliance of 128 SLA’s, bringing site into compliance and minimize risk
Develop and present briefings to senior leadership
Supervise a team of 15 with oversight of 650 servers and 220 applications; maintain Command and Control of service/network events
Successful track record evaluating outcomes, developing and implementing business process improvements
Provide program management support; serve as cradle-to-grave project oversight
Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance and contract negotiations
Develop strategic plan for Enterprise Network and Telecommunications systems to ensure IT is aligned with business needs and security awareness
Key Accomplishments: Key Accomplishments:
Managed the WAN/LAN upgrade from 1 gb to 10 gb sonic ring
Deployed ClassNet to 19 Sites across the Continental US
DEPARTMENT OF JUSTICE - FBI-CJIS
Trinity Video Communications Contractor: Program Manager – IT Support/Engineering 05/11 – 08/13
Spearhead the short- and long-term vision for IT infrastructure projects within the organization
Serve as an IT project manager coordinating resources, budgeting, analyzing business and system requirements, providing technical direction, and monitoring the status of tasks; supervise a team of 12 with oversight of 400 servers
Prepare and present comprehensive technical reports, both orally and in writing, to senior management
Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance, contract negotiation, policies and procedures, project documentation standards, executive presentations, organizational structure, contract requirements and best practices
Coordinate and oversee project rollouts of new software/hardware packages being rolled out across the DOJ
Provide Senior Management reporting as to the effectiveness of security controls and conditions
Key Accomplishments:
Designed, documented, and implemented an innovative audio/video infrastructure throughout the organization for use in conference rooms and command centers
Task Manager – Powertek Corporation - FBI-CJIS 01/11 – 05/11
Task Manager on multi-million-dollar nationwide IDIQ TO contract for the FBI involving systems design/development; network and security; biometrics; rapid prototyping; and more throughout the DOJ
Provide support to the Program Manager in working with resources from 15 large and small teaming partners
Coordinate PMO-level technical and financial reporting procedures using Powertek’s EVMS
Program Manager – Data-Center Realignment - Keane Federal Systems - FBI-CJIS 06/08 –01/11
Serve as Program Manager for IT system implementations; coordinated with project teams on development of a DCR (Data-Center re-alignment) plan
Provide oversight of a 110,000 square foot data center
Supervise a team of 15 with oversight of 719 servers and 180 applications
Develop strategic visions, business plans, and technology assessments for the client trying to acquire and/or implement IT solutions; negotiate contracts
Perform system build and acted as technical advisor to client IT staff; assess technical requirements; develop Requests for Proposals (RFPs)
Key Accomplishments:
Re-designed and re-engineered 110,000 sq ft data center to encompass other government entity disaster recovery coop sites
Created and assisted in the implementation of standing up the CJIS AMP (asset management program) including the following documentation: PMP (program Management Plan, Risk Management Plan, Communication Plan, Staffing Plan and the System Security Plan
EXECUTIVE OFFICE FOR UNITED STATES ATTORNEYS 04/06 –06/08
Contractor: IT Deputy Program Manager
Manage a portfolio of projects and services with responsibility of overall execution
Lead a team responsible for imaging, distribution, call center, research web design, application development, and IT management
Supervise a team of 82 with oversight of 710 servers and 202 applications and COOP program
Provide operational management overview and driving productivity improvement initiatives
Drive the usage of SDLC and other key measures to significantly improve project delivery
Ensure the appropriate metrics, resource planning and program management methodologies are applied to drive success
Handle contract discussions and negotiations through all phases to signing and eventual completion of projects
Key Accomplishments:
15,000 pc rollout worldwide ahead of schedule and under budget
DEPARTMENT OF TREASURY 10/05 – 04/06
Contractor: Help Desk / Operations Manager
Senior Technical Manager responsible for directing and managing the functions of help desk, network operations, systems engineering, and special project groups
Responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests and help desk functions as well as 200 applications and 500 servers
Supervise a team of 12 that design and implement COOP exercises; oversee the development, implementation, and administration of Help Desk staff training procedures and policies
Responsible for the selection, procurement, and deployment of appropriate hardware and software solutions that meet the end-user technology needs
Serve as the principal technical advisory on all architectural issues dealing with software operating systems, e-mail, desktop environment, and network infrastructure
Guide the engineering team modernization of the Treasury network, improving and adding capabilities in accordance with governing Treasury policies and manuals
Develop and implement Disaster Recovery and Continuous Operations Plans
Implement SAN infrastructure for production and disaster recovery systems; implement email archive system for production and disaster recovery systems
Key Accomplishments:
Implemented SAN infrastructure for production and disaster recovery systems and implemented email archive system for production and disaster recovery systems.
Previous positions include Director of Information Technology at White & Baldacci, Network Manager for Seyfarth, Shaw, Fairweather, and Geraldson, LLP, Technical Operations Manager for On-Site Solutions Inc., and Lead Distributed Systems Program Analyst for First Virginia Bank Inc.
EDUCATION
Bachelors of Science, Computer Information Systems, Almeda University
Associate of Arts, Electronics Technology, Technical Education Center, Rockville MD
AWARDS/CERTIFICATIONS/TRAINING
Knowledge award – Audio/Video Solution - FBI 2013
ITIL V3 - Service Design Processes - Certificate, Service Operation Processes - Certificate
ITIL V3 – Foundation Syllabus v4.2 – Service Design Fundamentals, Certificate
ITIL V3 OSA: Service Desk Metrics and Outsourcing, Certificate
ITIL V3 OSA: Technology and Implementation Considerations
ITIL V3 Overview: Certification and Benefits, Certificate
ITIL V3 Overview: Creating a Service Culture, Certificate
ITIL V3 Overview: Introduction to ITIL v3 Framework, Certificate
ITIL V3 OSA: Request Fulfillment Process Interfaces and Challenges, Certificate
Business Management, Master Certificate,
COOP – Program Management, Certificate
Basics of Six Sigma Project & Teams
CISSP Domain: Information Security and Risk Management
Building a QMS: Quality Management System
Netware Certified Novell Engineer
MS Certified Systems Engineer
Disaster Recovery – COOP Certificate of Service Award – Dept. of Treasury 2005 & 2006
TECHNICAL EXPERTISE
Application Development: MS Visio, MS Project, MOM, Eye-Retna, virtual server, ESX and GSX VMware, DOORS, Amazon web services
Desktop: Remedy, MS Office Suite, Word Perfect Suite
Hardware: IBM, Dell, Compaq, HP, Gateway, Cisco, KG encryptors
Methodologies/Techniques: ITIL, CMMI, EVM, Waterfall, Agile
Network Software/Communications: Cisco, Bay networks, SolarWinds, NetIQ
Operating Systems: MS Windows, Linux, Solaris, Novell