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Cisco Desktop Support Network Administrator Network Engineer

Spring, TX
March 12, 2020

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Stephen Anderson



Cisco routing & switching, Juniper routing & switching, WAN/LAN protocols, VSAT, Fiber Optic certified, Cisco VoIP, Cisco Meraki, POTS, ShoreTel, Mitel, Outside Plant Line work, Cat6 terminations, Microsoft Office 365, VPN, DOS, CMS, Microsoft Windows 9X-Win10, QoS, PoE+, MS Server 2012-2019, MPLS, IPVPN, Skype for Business, gigabit networking, CISSP, Network+, Legacy PBX, Cisco Jabber, TCP/IP, OSI Model, DHCP, VLAN, Cradlepoint, Active Directory, SCCM, MS Azure, MS OneDrive, Hyper-V, VMware, Cel-Fi, Avaya IP phones


University of Illinois at Chicago

Bachelor of Science Candidate: Information & Decision Sciences

Completed three years


Apache Industrial Services, Houston, TX

Nov 2019 – Feb 2020

IT Network Administrator (Contractor)

Designed, deployed, troubleshot and maintained the company network, nationwide in a Cisco Meraki networking environment of over 7,000 workstations supporting 14,000 employees.

Deployed wireless Cradlepoint & Cel-Fi units configured with VPN, to give internet & corporate access to remote company sites devoid of viable landline or fiber ISPs.

Quoted remote corporate sites for internet service provision, Cisco Meraki networking firewalls & switching equipment, and Avaya IP phone installations.

Collaborated with the helpdesk dept to implement SCCM for mass OS updates and software deployments.

Epic Brokers, Houston, TX

Sept 2019-Oct 2019

IT Help Desk Technician (Contractor)

Resolving IT tickets. Communicated with end users, IT management, team/project leads, and technicians regarding all support issues.

Installation & migration of VoIP services over to ShoreTel / Mitel VoIP platform.

Collaborate with team members and IT management to ensure smooth and reliable day to day operations for all support requests.

Image and build new hire systems with Windows 10, Microsoft Office 365, Active Directory, Dell Docking stations, wireless AP, Dell PowerEdge switches/routers.

Labcorp, Houston, TX

July 2019

Microsoft Windows 10 Migration Specialist (Contractor)

Migrating Windows 7 machines to Windows 10 machines in an environment with 500+ users

Imaging servers/workstations in an Microsoft Office 365 environment

Active Directory Group Policy - ability to manage users, edit groups

Migration of POTS phone services to Cisco VoIP phone service with Cisco Meraki POE switches.

Canrig/Nabors Industries Ltd., Magnolia, TX

Jan 2019- July 2019

IT Technician (Contractor)

Installation & maintenance of Cisco 3600 & 9300 switches, Cisco Meraki routers, Juniper MX routers, Citrix servers & Windows 10 workstations, Microsoft Office 365, Cisco VoIP Jabber, network VPN management, QoS, Cisco Discovery protocol, LLDP, Juniper EX switches

Resolved LAN/WAN, TCP/IP, DHCP, VLAN, VoIP issues, outages

Cisco IOS upgrades, OSI models, ICMP troubleshooting

Tactical Construction & Engineering Services, LLC., Houston, TX

June 2016- Dec 2018

Field Technician (Employee)

On-call cell site maintenance and upgrades

Configuration of Cisco Catalyst & Juniper MX routers/switches, DHCP VPN, MPLS, IPVPN for LTE services

Cisco IOS upgrades, OSI models, ICMP troubleshooting

CT alarm installation using CAT5e/6 & HDMI cabling

Upgrade and replacement of Alpha rectifiers in cell tower cabinets

Fiber optic maintenance

AT&T, Inc., Chicago, IL

Nov 2011- Dec 2015

Lead Premises Network Technician (Employee)

Install and rearrange inside wires CAT5e/6 terminations, RG-6 coax, Fiber Optics, fusion splicing, and computer networking of IT rooms, server rooms and outside plant

Maintenance of Cisco Catalyst & Juniper MX routers, Alcatel-Lucent 7330 shelfs

Established knowledge huddles that led to the companywide creation of the Skype Helpdesk, giving techs better quality assurance companywide

Highest sales referrals in region- through leadership and info sharing, improved overall team metrics from the worst to top tier level in the region

Installation and customer care of U-verse Cisco/Motorola IPTV, DSL, ADSL VDSL, FTTN and POTS/VoIP services

Installation & configuration of VSAT satellite DirectTV equipment

Set up VPN’s, VLAN, WAN/LAN, TCP/IP, VoIP, Cisco IOS upgrades, OSI models, ICMP troubleshooting

E.E. Anderson & Associates, Inc., Chicago, IL

Jan 2006- Oct 2011

Tech Support/HelpDesk (Employee)

Maintained network via Cisco Catalyst, Juniper MX, Belkin, Linksys, Netgear switches & routers

Managed LAN/WAN, TCP/IP, DNS, DHCP, and legacy PBX

Desktop support for Window 95/98/2000/XP/7 workstations

Prepared professional tax returns for both corporate entities and individuals

Manage staff, service clients and purchase and maintain inventories

Implemented accounting software solutions, and provided training to the firm

C. I. Host, Inc., Chicago, IL

Feb 2004 - Mar2005

Network Administrator (Employee)

Installation, maintenance, customization and software updates to client web, database and mail servers TCP/IP, DNS, DHCP, Cisco Catalyst 2970 switches/routers, Juniper SRX switches

Facilitated large volumes of data transfer with no interference

Continuously monitored all LAN/WAN Cat5e connections preventing failure of data transfers

Maintained and repaired onsite software, and generated trouble tickets for outside repair vendors, and accepted trouble tickets for internal network/hardware problems

Troubleshooting DDoS attacks, DNS lookup, TFTP, NAT, PAT, NTP operations

Provided technical support via phone to all clients when required

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