Desktop Support Engineer

DURAI P Mobile No : +91-984*******/637-***-****

Email : **********@*****.***

CAREER SUMMARY

Having 2 years of experience in IT Infrastructure (windows) and having knowledge in Windows 2012/2008/2003 servers and VMWARE.

EDUCATIONAL DETAILS

Bachelor of Engineering (B.E/ECE) University College Of Engg, Kanchipuram.

(67% in 2015)

HSC Jawadhu Tribal Hr.sec school Guniganthur.

(91% in 2011)

SSLC Govt High school Melsolankuppam.

(87% in 2009)

TECHNICAL SKILLS:

Installation of various Windows Operating Systems and software.

Configuration network printer and solving hardware issues.

Maintain and giving the Folder access permission for all users.

Knowledge in Vmware and creating new virtual machines.

Installing, Configuring of outlook and troubleshooting outlook.

Troubleshooting various the computer hardware related problems.

Giving the printer access for AD users in the printer server.

Knowledge in Bitlocker and recovering the locked users in server.

Unlocking the locked accounts in the Active Directory.

Configure and Managing DHCP Server and Active Directory Backup and Recovery

Creating and administrating Active directory users, groups, OU’s and computers.

Good knowledge in patch management

Working knowledge of Network fundamentals.

Support and maintain Active Directory.

Support and configuration of Group policy.

Creating Sharing and security permission as per requirements. Courses

Completed Infrastructure Management Services (Desktop and server) Course In Comet CompuServe pvt ltd chennai.JAVA course at NIIT Kanchipuram. Linux:

Having Basic Knowledge in Linux.

Ticketing Tool:

BMC Remedy Tool

HP Asset Manager

Professional Experience 1:

Organization : MS InfoTech Chennai,

Designation : Desktop support Engineer

Duration : 2nd

Jun 2017 to 25th Nov 2018

Professional Experience 2:

Organization : LRS services pvt ltd Noida.

Designation : Desktop support Engineer.

Duration : 21 Jan 2019 to Till now.

Client Company Name : Sopra steria india ltd, Chennai. Roles and Responsibilities:

Installation of Operating System Windows 7, 8 and 10.

Maintain and giving the Folder access permission for all users.

Installing & configuring desktop system software.

Installing, Configuring and troubleshooting MS outlook and related problems.

Taking Backup of Mail and Restoring mails.

Connecting & arrangement for the Videoconference.

Installing and Configuring Local and Network printer.

Troubleshooting the printer & devices.

Installing and configuring VM ware in various machines.

Troubleshoot and diagnose hardware and software issues

Take Remote Support for other locations.

PERSONAL DETAILS:

Name : Durai P.

Date of birth : 03 June 1994.

Father Name : Pillaiyar K

Communication Proficiency : English and Tamil.

Present address : 3/242,Bajankovil street,Kelambakkam, Chennai-603103 Permanent Address : No.6/2a, Seerampalayam, Polur, Thiruvannamalai- 606 901. Declaration

I, hereby declare that the above-mentioned information are true to the best of my knowledge and I bear the responsibility for the correctness of the details provided. PLACE: Chennai. Yours Sincerely

DATE : DURAI P

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