Software Customer

CURRICULAM VITAE

RAJDEEP SEN

Mobile: +91-983******* / 790-***-****

E-mail: ************@*****.***

OBJECTIVE

To obtain a position in the corporate field for challenging work to achieve the greatest height of success by implementing my knowledge with the best of my efforts.

TECHNICAL SKILL

Completed Bachelor in Computer Application under West Bengal University of Technology in the Academic Session of 2011-14. ACADEMIC SESSIONS

Examination Board Passing-year Result

M.P. WBBSE 2009 67%

H.S. WBCHSE 2011 50%

BCA 1stSem WBUT 2011-12 7.29

BCA 2ndSem WBUT 2011-12 7.57

BCA 3rdSem WBUT 2012-13 6.96

BCA 4thSem WBUT 2012-13 7.11

BCA 5thSem WBUT 2013-14 7.74

BCA 6thSem WBUT 2013-14 7.71

Overall Grads. WBUT 2014 7.40

Worked with AEGIS Pvt Ltd from 8th June2014 to 20th November 2016.

• Working as a Technical Operation Executive

• Taking Calls of Customer for configuring any router, dongle, switch etc. in windows based system.

• Amount of team worked under supervisor is 50 approx. Worked with Think Computers from 27th January2016 to 11th January 2019.

• Basically the Software or portal Bancs24 is based on Oracle PLSQL. Oracle error troubleshooting from front end if the issue is from backend we raise a ticket to backend

• Installing and configuring various software applications and operating systems.

• Resolving various customer issues e.g. customer login issues, and network connectivity issues, troubleshooting network issues, any type of technical issue faced while using the software using already defined work methods and procedures.

• Resolving incidents within SLAs and raising problem tickets to solve reoccurring issues.

• Windows Server 2003, 2008, 2012 maintenance, installation, configuration, troubleshooting,

• Providing training and walkthrough to staff members on the software installed

• Responding to customer queries and issues

• Helping in recording and managing best practices of the organization

• Managing Service Level Agreements of the Company which is made with the customers and working towards achieving it

• Escalating issues to managers on breaching of the SLAs

• Extend support to other team members on solving the issues

• Providing Knowledge Transfer to new team members on the existing process and techniques.

• Maintaining relationships with customers.

• Team size handled more than 30 persons.

TRAINING & PROJECT EXPERIENCE

Working with Renovation Automation Services PVT LTD from 20th March 2019 to till date

• Installing and configuring various software applications and operating systems.

• Resolving various customer issues e.g. customer login issues, and network connectivity issues, troubleshooting network issues, any type of technical issue faced while using the software using already defined work methods and procedures.

• Providing training and walkthrough to staff members on the software installed

• Resolving incidents within SLAs and raising problem tickets to solve reoccurring issues.

• GSTIN application support like hand holding troubleshooting if any error occurred

• Printer, Fax, Scanner, Monitor Installation and configuration.

• If the issue not getting solved in front end we escalate the issue to the backend team by mail or ticket raising system

PERSONAL INFO

Name: Rajdeep Sen

Father: Mrinal Kanti Sen

D.O.B: 24.04.1992

SEX: Male

Marital status: Single

Nationalism: Indian

Religion: Hindu

Present Address: Deja Vu Team Taurus, Thakdari Rd, Near Lohar Bridge, Action Area 1, Newtown, Kolkata-700102

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