Manager Operator

CURRICULUM VITAE

of

CINDY SMITH

PERSONAL DETAILS:

Surname : Smith

First Names : Cindy

Date of Birth : 04 March 1981

Identity Number : 810**********

Dependants : NONE

Nationality : South African

Languages : English (Good); Afrikaans (Well)

Residential Address : 4 Cushing Crescent Hospital Park, BFN

Contact Numbers : 072-***-****

Drivers License : Yes (Code 8)

Health : Excellent

Criminal Offences : None

EDUCATIONAL QUALIFICATIONS:

1998 : Richtek College

National Intermediate Certificate

Subjects Passed : Business Practice N1

Applied Accounting N1

Computer Practice N1

Typing Technique N1

Vocational Orientation N1

Business English N1

Business Afrikaans N1

Economics and Legal Practice N1

Passed with distinctions in Computer Practice and Typing Technique / Vocational Orientation.

1999 : Richtek College National Senior Certificate

Subjects Passed : Business Practice N2

: Small Business Management N2

: Computer Practice N2

: Typing Technique N2

: Information Processing N2

: Business English N2

: Business Afrikaans N2

Passed with distinctions in Computer Practice/Information Processing (Top Student Award) / Small Business Management.

EMPLOYMENT HISTORY:

Employer : Bloemsec

Period : August 2014 (Currently)

Positions : Technical Coordinator

Duties : Technical Queries (2015-2016)

Arranging appointments

Book Technicians on Job cards

Loading Radio Transmitters

E-mailing – Orders, Installations

Invoicing Quotations

Debtor Queries

Administration

Positions : Control Room Operator (2016 – 2017)

Duties : Receiving emergency phone calls

Phoning clients with panic and alarm

activations

Dispatching Vehicles

Shift Leader (Nov 2017 – Aug 2018)

Duties : Receiving emergency phone calls

Phoning clients with activations

Dispatching Vehicles

Customer Queries

Supervising the shift

General admin duties

Monthly evaluations of staff members’ performances

Reporting back to management (Shift consists of 5 staff members)

Control Room Supervisor

Duties : Assisting with client complaints

General Admin Duties

Update client information via e- mails

Assisting with technical duties

Assisting control room on shifts

Aug 2018 – April 2019

Director : Liesel Thomas (051-***-****)

Control Room Manager

Duties : Client complaints and Queries

General Admin Duties

Update client information via e- mails

Salaries

Assisting control room on shifts

24/7 on call in case of emergency

Monthly reports and manage budget

Training

April 2018 – Currently

Director : Liesel Thomas (051-***-****)

Employer : Imperial Logistics Distribution

Period : February 2012 till June 2014

Position : Senior Fleet Controller

Duties : Tracking Trucks on C-Track

Tracking Trucks on Mix –Telematics

Supervisor of Drivers

Customer Queries General

Admin Duties (Reports)

Control of Collections for Clients

Checking Collection

Stock Manager : Gerhard Pretorius (072-***-****)

Employer : Senforce

Period : November 2009 till January 2012

Position : Control Room Operator

Duties : Answering Emergency Calls

Phoning clients with activations

Dispatching Vehicles

Customer Queries

Tracking of vehicles on Geo tab

Printing reports (Weekly)

Employer : Chubb BFN

Period : August 2002 till October 2009

Position : Control Room Operator

Duties : Answering phones

Phoning clients with activations

Dispatching Vehicles

Customer Queries Tracking of vehicles

Printing reports on month ends

Manager : Elna Barnard (082-***-****)

ACHIEVEMENTS:

* Member of Student Council NIC Level 1998

* Top Student Award NSC Level 1999

* Certificates Received Basic Fire Training 2004 and 2007

* Certificate Received in First Aid Training Level One 2006

* Certificate Received in E, D, C Grade (Security)

* Control Room Operator of the Month 2018

COMPUTER EXPERIENCE:

* MS Office

* MS Excel

* MS Office Outlook

* MS Access

* Power Point

* Listener

* Micro Key

* Geo tab (Vehicle Tracking)

* C-Track (Vehicle Tracking)

* Mix –Telematics (Vehicle Tracking)

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