KRISHNA KUMAR M
Proven records of continuos improvement through automation, follow the sunand optimum utilisation of resources.
Proficiency in using MS-Word, MS-Excel,MS- PowerPoint.
Project management, team handling capabilities, impactanalysisforchangeManagement.
Daily work load allocation and tracking the daily productivity to the team.
Maintaining learning logs and sharing with the team.
Preparing daily volume reports to manager for review.
Point of contact for onshore partners related to process,
engaging them on process related calls on behalf of the team.
Training all the new joinees in process and make sure they are upto the expectations.
May 2017 – AUG 2019 LEAD - Amazon Development center
Was a member of multiple workflows which focused on the marketing needs, escalations of the vendors by scheduling calls and resolving their queries.
Update the cost of the promotional discounts in the appropriate vendor portal.
Expertise in pay per click.
Proactively inviting the vendors to participate in promotional events like AMS, Prime day, black Friday and on holiday seasons.
Handle all internal issues and escalations. Also, provide status update on these.
Prepare reports about your team’s performance and incidents.
Reguarly collect feedback from the team, validate them and fix problems. Educate when neccessary.
Identify the team’s training and development needs, pass that on to the trainer.
Provide manager with feedback on team’s performance regularly.
Feb 2014 – Jan 2017 SENIOR ASSOCIATE- Fidelity Investments
Handling retirement service products like Defined contribution,
defined benefits, health and welfare accounts.
Sending manual cheque to the participants which is rejected from
the bank or kick of EFT’s from the banks.
Timely completion of the all the record keeping tasks related to
creating of employee accounts, indicative updates, vesting,
deferral calculations, W-8 Ben forfeiture and contribution
Point of contact for onshore partners related to process and
engaging them on process related calls on behalf of my team.
Engaged in process improvement wherein 6 ideas were implemented.
2010-2013 BACHELOR OF COMMERCE - Alpha Arts and Science College
2009-2010 12TH STANDARD -Sir. M venkata subba rao, Mat, higher, sec, school
Received ‘On the Spot Award’.
Received ‘You Have Earned it’ award for the best
Performance for a year.
Highest Productivity in the team for 5 consecutive months.
Received monthly award for ‘Error free’ work for 6 months.
Quick in adopting new technology.
Hard working nature.
Keen to learn new things.
Good leadership qualities and effective team player.
Positive attitude with good initiative and fast learning capabilities.
Highly motivated for creative and innovative work.
Highly flexible at work.
Good verbal and written communication skills.
Date / /2020
( Krishna Kumar M )