ROBERT CHAPMAN
adb90z@r.postjobfree.com
604-***-**** CELL
604-***-**** RES
APPTITUDES
Proficiency in Microsoft Word, Excel, PowerPoint, CRM, Oracle, NAV, and others, drivers permit class 5 with air
OBJECTIVE
To continue to establish myself in the Vancouver area
SKILLS
I have always worked with the public, I have followed, and I have lead, and have been noted for original thinking, especially when dealing with customer issues
EXPERIENCE
MULTIPLE POSITIONS / AQUATERRA (CANADIAN SPRINGS – LABRADOR)
Oct 2011 – Dec 2019
Held several positions, starting with customer service, quickly moving to inside and sales retention, in 2017 a restructure opened an outside sales opportunity with a chance for me to move to BC from Quebec.
Duties evolved from simple customer enquiries to conflict resolution and loyalty. Duties in BC were centered on new customer acquisition
CUSTOMER SERVICE / NORDIA INC (BELL SUB-CONTRACTOR)
Oct 2010 – Sep 2011
Customer service, frontline telephone customer contact.
Duties included, taking payments, fielding baseline complaints, routed serious complaints to proper channels.
SELF-EMPLOYMENT / LIVRAISON ROBERT CHAPMAN
Feb 2004 – Jun 2010
Subcontracting rush and overnight delivery services, Montreal area, customer companies included Biofloral inc., Les Entreprises Real Caron, Equipe Express, Airopar and more
I managed the acquisition of customers and the setup of the delivery’s
SERVICE MANAGER / CRC DISTRIBUTION
Mar 1995 – Nov 2003
Business development and sales, warehouse management, container stuffing/destuffing (sorting customers product, palletize, and deliver). Customer service and billing. Forklift instructor, and dangerous goods liaison
OTHER DUTIES INCLUDED FORKLIFT INSTRUCTOR
Mar 1981 – Feb 1984
This was a very exciting time in my life, I was continuously either learning or applying what I had learned in the field or shop. The personal discipline I acquired here has served me well my entire life. some of the training that I received include, fork lift operation, 2.5 and 5 ton trucks, 11 ton light armored vehicle, 72 ton main battle tank. I also served one year in the regimental stores where l learned how to keep and maintain inventory
EDUCATION & QUALIFICATIONS
CSP SHORT COURSE / SEPT 2014
Sponsored by Aquaterra, 3.5 day crash course, passing was mandatory for the inside sale position (came in second in a class of 15, the last 2 failed)
DEC FORTRAN COMPUTER LANGUAGE
DND required for regimental stores
HIGH SCHOOLE LEAVING / JUNE 1980
Lester B. Pearson
Pure and applied sciences, shop were my strongest subjects, I have always liked to figure out how things worked
HOBBIES AND LIESURE
I enjoy golf, sailing, artistic painting, and fixing things such as cars, household appliances
ROBERT CHAPMAN
adb90z@r.postjobfree.com
604-***-**** CELL
604-***-**** RES
APPTITUDES
Proficiency in Microsoft Word, Excel, PowerPoint, CRM, Oracle, NAV, and others, drivers permit class 5 with air
OBJECTIVE
To continue to establish myself in the Vancouver area
SKILLS
I have always worked with the public, I have followed, and I have lead, and have been noted for original thinking, especially when dealing with customer issues
EXPERIENCE
MULTIPLE POSITIONS / AQUATERRA (CANADIAN SPRINGS – LABRADOR)
Oct 2011 – Dec 2019
Held several positions, starting with customer service, quickly moving to inside and sales retention, in 2017 a restructure opened an outside sales opportunity with a chance for me to move to BC from Quebec.
Duties evolved from simple customer enquiries to conflict resolution and loyalty. Duties in BC were centered on new customer acquisition
CUSTOMER SERVICE / NORDIA INC (BELL SUB-CONTRACTOR)
Oct 2010 – Sep 2011
Customer service, frontline telephone customer contact.
Duties included, taking payments, fielding baseline complaints, routed serious complaints to proper channels.
SELF-EMPLOYMENT / LIVRAISON ROBERT CHAPMAN
Feb 2004 – Jun 2010
Subcontracting rush and overnight delivery services, Montreal area, customer companies included Biofloral inc., Les Entreprises Real Caron, Equipe Express, Airopar and more
I managed the acquisition of customers and the setup of the delivery’s
SERVICE MANAGER / CRC DISTRIBUTION
Mar 1995 – Nov 2003
Business development and sales, warehouse management, container stuffing/destuffing (sorting customers product, palletize, and deliver). Customer service and billing. Forklift instructor, and dangerous goods liaison
OTHER DUTIES INCLUDED FORKLIFT INSTRUCTOR
Mar 1981 – Feb 1984
This was a very exciting time in my life, I was continuously either learning or applying what I had learned in the field or shop. The personal discipline I acquired here has served me well my entire life. some of the training that I received include, fork lift operation, 2.5 and 5 ton trucks, 11 ton light armored vehicle, 72 ton main battle tank. I also served one year in the regimental stores where l learned how to keep and maintain inventory
EDUCATION & QUALIFICATIONS
CSP SHORT COURSE / SEPT 2014
Sponsored by Aquaterra, 3.5 day crash course, passing was mandatory for the inside sale position (came in second in a class of 15, the last 2 failed)
DEC FORTRAN COMPUTER LANGUAGE
DND required for regimental stores
HIGH SCHOOLE LEAVING / JUNE 1980
Lester B. Pearson
Pure and applied sciences, shop were my strongest subjects, I have always liked to figure out how things worked
HOBBIES AND LIESURE
I enjoy golf, sailing, artistic painting, and fixing things such as cars, household appliances