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Customer Service Sales

Location:
Coquitlam, BC, Canada
Posted:
March 12, 2020

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Resume:

ROBERT CHAPMAN

adb90z@r.postjobfree.com

604-***-**** CELL

604-***-**** RES

APPTITUDES

Proficiency in Microsoft Word, Excel, PowerPoint, CRM, Oracle, NAV, and others, drivers permit class 5 with air

OBJECTIVE

To continue to establish myself in the Vancouver area

SKILLS

I have always worked with the public, I have followed, and I have lead, and have been noted for original thinking, especially when dealing with customer issues

EXPERIENCE

MULTIPLE POSITIONS / AQUATERRA (CANADIAN SPRINGS – LABRADOR)

Oct 2011 – Dec 2019

Held several positions, starting with customer service, quickly moving to inside and sales retention, in 2017 a restructure opened an outside sales opportunity with a chance for me to move to BC from Quebec.

Duties evolved from simple customer enquiries to conflict resolution and loyalty. Duties in BC were centered on new customer acquisition

CUSTOMER SERVICE / NORDIA INC (BELL SUB-CONTRACTOR)

Oct 2010 – Sep 2011

Customer service, frontline telephone customer contact.

Duties included, taking payments, fielding baseline complaints, routed serious complaints to proper channels.

SELF-EMPLOYMENT / LIVRAISON ROBERT CHAPMAN

Feb 2004 – Jun 2010

Subcontracting rush and overnight delivery services, Montreal area, customer companies included Biofloral inc., Les Entreprises Real Caron, Equipe Express, Airopar and more

I managed the acquisition of customers and the setup of the delivery’s

SERVICE MANAGER / CRC DISTRIBUTION

Mar 1995 – Nov 2003

Business development and sales, warehouse management, container stuffing/destuffing (sorting customers product, palletize, and deliver). Customer service and billing. Forklift instructor, and dangerous goods liaison

OTHER DUTIES INCLUDED FORKLIFT INSTRUCTOR

Mar 1981 – Feb 1984

This was a very exciting time in my life, I was continuously either learning or applying what I had learned in the field or shop. The personal discipline I acquired here has served me well my entire life. some of the training that I received include, fork lift operation, 2.5 and 5 ton trucks, 11 ton light armored vehicle, 72 ton main battle tank. I also served one year in the regimental stores where l learned how to keep and maintain inventory

EDUCATION & QUALIFICATIONS

CSP SHORT COURSE / SEPT 2014

Sponsored by Aquaterra, 3.5 day crash course, passing was mandatory for the inside sale position (came in second in a class of 15, the last 2 failed)

DEC FORTRAN COMPUTER LANGUAGE

DND required for regimental stores

HIGH SCHOOLE LEAVING / JUNE 1980

Lester B. Pearson

Pure and applied sciences, shop were my strongest subjects, I have always liked to figure out how things worked

HOBBIES AND LIESURE

I enjoy golf, sailing, artistic painting, and fixing things such as cars, household appliances

ROBERT CHAPMAN

adb90z@r.postjobfree.com

604-***-**** CELL

604-***-**** RES

APPTITUDES

Proficiency in Microsoft Word, Excel, PowerPoint, CRM, Oracle, NAV, and others, drivers permit class 5 with air

OBJECTIVE

To continue to establish myself in the Vancouver area

SKILLS

I have always worked with the public, I have followed, and I have lead, and have been noted for original thinking, especially when dealing with customer issues

EXPERIENCE

MULTIPLE POSITIONS / AQUATERRA (CANADIAN SPRINGS – LABRADOR)

Oct 2011 – Dec 2019

Held several positions, starting with customer service, quickly moving to inside and sales retention, in 2017 a restructure opened an outside sales opportunity with a chance for me to move to BC from Quebec.

Duties evolved from simple customer enquiries to conflict resolution and loyalty. Duties in BC were centered on new customer acquisition

CUSTOMER SERVICE / NORDIA INC (BELL SUB-CONTRACTOR)

Oct 2010 – Sep 2011

Customer service, frontline telephone customer contact.

Duties included, taking payments, fielding baseline complaints, routed serious complaints to proper channels.

SELF-EMPLOYMENT / LIVRAISON ROBERT CHAPMAN

Feb 2004 – Jun 2010

Subcontracting rush and overnight delivery services, Montreal area, customer companies included Biofloral inc., Les Entreprises Real Caron, Equipe Express, Airopar and more

I managed the acquisition of customers and the setup of the delivery’s

SERVICE MANAGER / CRC DISTRIBUTION

Mar 1995 – Nov 2003

Business development and sales, warehouse management, container stuffing/destuffing (sorting customers product, palletize, and deliver). Customer service and billing. Forklift instructor, and dangerous goods liaison

OTHER DUTIES INCLUDED FORKLIFT INSTRUCTOR

Mar 1981 – Feb 1984

This was a very exciting time in my life, I was continuously either learning or applying what I had learned in the field or shop. The personal discipline I acquired here has served me well my entire life. some of the training that I received include, fork lift operation, 2.5 and 5 ton trucks, 11 ton light armored vehicle, 72 ton main battle tank. I also served one year in the regimental stores where l learned how to keep and maintain inventory

EDUCATION & QUALIFICATIONS

CSP SHORT COURSE / SEPT 2014

Sponsored by Aquaterra, 3.5 day crash course, passing was mandatory for the inside sale position (came in second in a class of 15, the last 2 failed)

DEC FORTRAN COMPUTER LANGUAGE

DND required for regimental stores

HIGH SCHOOLE LEAVING / JUNE 1980

Lester B. Pearson

Pure and applied sciences, shop were my strongest subjects, I have always liked to figure out how things worked

HOBBIES AND LIESURE

I enjoy golf, sailing, artistic painting, and fixing things such as cars, household appliances



Contact this candidate