Office Manager

Salina Ninah

**** ******** ***** *********, ** **063

Cell: 214-***-****

*********@*****.*** https://www.linkedin.com/in/salina-ninah-1689b8149/

Professional Summary

Results-driven Manager and Client Services Professional, leveraging 10+ years of Senior Management, Training Development, Title Management, Accounts payable & receivable and Talent Development Provide tactical leadership, management and mentorship for business office staff within the regional location Exceptional service and customer satisfaction focus Strategic Partner with a focus on operations and compliance excellence Top performer who thrives in high-expectation, high-stress matrixed environments Service delivery expert, implementing industry best practices Articulate communicator, building rapport and trust at all levels Disciplined and competitive self-starter Polished and influential public speaker and presenter Diversity Advocate

Professional Experience

GM Financial 3/26/2018 - Current

GM Financial is the financial services arm of General Motors and a global provider of auto finance

Business Development Analyst:

Identifies financing opportunities and negotiates deal structures for commercial loans to automotive dealerships

Daily interaction with key dealership personnel

Perform cursory financial analysis for floorplan and loan acquisitions

Analyze financial statements of automotive dealerships to include assessment of dealership risk

Interface with customers and internal/external stakeholders to obtain data to complete analysis and ensure customer expectations are managed

Responsible for preparing management summaries for senior leadership

Carmax 3/20/2000 - 12/12/2017

CarMax is the United States' largest used-car retailer and a Fortune 500 company

Business Office Manager:

Member of the Senior Leadership Team

Reported to the Location General Manager

Profit & Loss management

Identified opportunities to reduce waste, identified process improvements that are a value add for the customer

Responsible for the management and operation of the store’s Business Office as well as store leadership in a 200+ associate size store

Direct Manager for 15 associates including Business Office Associates, Management Assistant, Title Administrators and the Assistant Business Office Manager

Oversaw daily operations in regard to the following critical areas: processing paperwork for vehicle sales and purchases, warranty contracts, DMV and Title Management, accounts payable, cash office administration and delivering exceptional customer service

Daily partnership and consultation with Sales, Purchasing and Operations teams

Provide exceptional customer service to dealers at weekly on-site Auction by resolving customer issues

Meet and exceed monthly performance metrics including customer surveys, bad debt, reconciliation, DMV accounts and loss prevention

Managed escalated client issues to resolution

HR Manager:

Conducted and reviewed pre-employment sales test and issued computer based online Professional Management Battery testing that is used to test all potential candidates

Certified in Loss Prevention, background testing and in-store pre-employment drug screenings

Conducted computer based online Applicant Background Screening tests for new hires and reviewed data

Completed all post hire documentation including I9’s and W4 information with new associates

Maintained personnel files, short term disability claims and workers compensation

Processed all new hire orientation, session training, issued position specific security functions and company issued keys and administered benefits program process and selection

Processed and responsible for offboarding Associates within company, state and federal compliance policies

Administered Code of Business Conduct Training and final certification testing

Planned and executed store events including communication meetings, recruiting fairs and holiday events

Employee Development/Training

Self-development through attending multiple Leadership Development Programs

Created and implemented company-wide Management Training programs

Lead Facilitator for numerous company-wide Associate and Manager Training programs

Fueled company growth through promoting numerous associates into supervisory and managerial roles

Advocate and active participant in Community Service volunteerism

Education

Bachelor of Business Administration (BBA): Accounting

Northwood University, Cedar Hill, TX USA

• 3.8 GPA

• Graduated Magna Cum Laude

Professional Development, Notables

Technical proficiencies include Microsoft Office (Word, Excel, PowerPoint, Outlook), Salesforce.com, Peoplesoft, Kronos, Workday, AIMS (ATS)

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