PEDRO CORTEZ, JR.
ENGINEERING SUPPORT SPECIALIST
A highly-productive certification and validation software support engineer in SQA with critical experience working with full distributed systems, designing and implementing test plans, test cases, and test processes and some automation. Valued as a strong advocate for customers and a driver of customer-focused innovation. Utilizes analytical and problem-solving skills to increase efficacy in working with and influencing collaborative partners.
•Proven ability to successfully execute large-scale projects within budget and schedule.
•Motivated self-starter with technical expertise and demonstrated ability to drive strategy.
•Articulate communicator who can fluently speak the languages of both people and technology, blending technical and marketing knowledge with distinctive interpersonal skills while interacting effectively with customers, sales staff, management, and engineering teams.
Quality Assurance & Software testing Continuous Integration Troubleshooting
Maintained automation processes Microsoft SQL and MySQL Web development tools
Languages: Perl, Python, PHP, XML, XHTML, BASH
Development Tools: Perforce, AWS, VMware, Confluence, Jira, ServiceNow, Wireshark, Putty, Slack
Operating Systems: Red Hat Enterprise, CentOS, Ubuntu, Mac OS X, Windows, Windows Server, AIX, Solaris, i900
Symantec Corporation, Culver City, CA September 2007 - October 2019
SQA/ Engineering Specialist
Ensured the building, certification, and publication of Anti-Virus definitions, Network-based protection (IPS), and Proactive-based protection for Consumer and Enterprise products.
•Spearheaded a build time reduction of 60% by identifying components and providing insightful quarterly reports. Collaborated cross-functionally to bring this to fruition.
•Proactively integrated and configured Beta & OEM products on a variety of operating systems: Linux Distributions which include Red Hat Enterprise, CentOS, and Ubuntu. Mac OS X, Windows platforms, and older versions of Android. This accelerated product time to release.
•Regression testing of malware and spyware samples for security-update release candidates.
•Collaborated and administered a continuous build process for a false-positive detection system.
•Partnered with Customer Liaisons and Development & Systems engineers to resolve critical issues that impacted deliverables, enabling timely execution of Service Level Agreements (SLAs).
•Used Jira for implementing new tools, integrating QA workflow process, and resolving bugs/issues.
•Utilized Confluence to schedule high priority releases and built a wiki for Team knowledge base.
•Leveraged PHP, XML, HTML, and TeamSite application tools to update resource information published on Symantec websites for Enterprise customers.
•Updated automation for internal test tools and processes, utilizing MySQL, Microsoft SQL, Perl and Python.
•Created testing environments that included a localized physical server farm, VMware ESXi infrastructure, and AWS cloud computing with EC2 and S3 services.
•System administrator for internal publishing service.
• Mitigated customer issues with CDN providers, the likes of Akamai and VDMS.
• Minimal Android testing for our mobile products.
•Off-shore training for employees, particularly in India, Singapore, and China.
Peer Media Technologies, Santa Monica, CA August 2005 - September 2007
Implemented anti-piracy services for P2P networks, IRC, newsgroups, and websites. Reduced internet piracy of copyright media for clients in the music, film and software industries.
•Performed black box testing on web data collecting tools. Ensured tools functioned to specified requirements, producing strong effective countermeasures for online piracy.
•Produced weekly reports that measure our strong effectiveness in file-sharing networks.
•Contributed to alternate methods, countermeasures and strategies, to combat online piracy.
•Collaborated with the QA team to improve the overall process for large data-protection campaigns.
ADDITIONAL RELEVANT EXPERIENCE
ResMAE Mortgage Corporation, Brea, CA
Utilized Integra software to program applications and customize mortgage forms for company expansion.
•Updated and maintained Integra system with new users, brokers, and market Libor index values.
•2nd Tier Helpdesk operations included resolving technical issues produced by software and sub-prime loans.
•Implemented SQL scripts and queries to complete business reports.
Bachelor of Science, Computer Science
University of California, Riverside
Fluent in Spanish