Customer Service Engineer
Resume:
AUSTIN TULLER
Technical Support Engineer
Garner, NC 27529
***************@*****.***
Accomplished IT Specialist with over 7 years of information technology support experience in Networking and Windows Troubleshooting. Exceptional abilities in Help Desk Tecnian Skills and IT Administartor abilities includinf Active Directory and Group Policy. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues. Willing to relocate to: Raleigh, NC - Durham, NC - Garner, NC Authorized to work in the US for any employer
Technical Support Engineer
Qualys, Inc - Raleigh, NC
August 2019 to Present
As a Technical Support Engineer, I am responsible for handling calls and tickets based on customer issues within our product. I work with authentication and vulnerability issues customers are facing. The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Vulnerability Management, Policy Compliance, Asset View, and other Qualys Services.
Information Technology Specialist
U.S. Army - Fort Bragg, NC
February 2014 to Present
• Data Center Operations
• Backup and Recovery Operations
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WORK EXPERIENCE
• Server Monitoring and Server Room Operations
• Information Assurance Support
• Working knowledge of Red Hat/Linux
• Working knowledge of Virtualized Environments
5 years experience with accounts.
5 year experience with routers/switches.
5 year experience with active directory/network operations. IT specialist LAN Manager
Network Operations Manager Battalion Computer Network Administrator. Currently experienced in working and deploying windows 7, and windows 10 operating systems Insider/Driver
Hungry Howie's Pizza - Evans, GA
July 2012 to September 2013
made pizzas.
customer service.
answered calls.
Insider/Driver
Domino's - Honolulu, HI
June 2011 to August 2012
made pizzas.
answered calls.
customer service.
deliveries.
High school or equivalent in General
Radford High School Honolulu - Honolulu, HI
May 2008 to May 2012
Active Directory
DHCP
C#
Telecommunication
Vmware
Desktop Support
Help Desk
MAC
Service Desk
Tech Support
EDUCATION
SKILLS
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Group Policy
DNS
Javascript
Branch: United States Army Rserves
Rank: Specialist
February 2014 to Present
I served Active Duty for 7 years and got our and joined the Army Reserves in January 2020 Technical Support — Proficient
February 2020
Performing software, hardware, and network operations. Full results: https://share.indeedassessments.com/share_to_profile/ 826677dd26b49bd879cd9fb5eedb18b3eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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MILITARY SERVICE
ASSESSMENTS
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