Customer Service Manager
Resume:
Alexandra Stoudt
Kansas City, MO
*****.****@*****.***
Authorized to work in the US for any employer
Work Experience
Processing Technician
Octapharama Plasma - Gladstone, MO
November 2019 to Present
I scan bottles into our data system. Take vials of the plasma and send them to labs. I also do shipping and send the samples off to their specific labs.
Phlebotomist
Octapharama Plasma - Gladstone, MO
November 2019 to Present
when donors come in I do vein checks to make sure they have two suitable veins. When they pass all the required tasks I do the actual sticking. when new donors come in we take labs from them that we send off to labs to check for specifics. I disconnect the donors when they are done. I can do reactions which is when someone is not feeling good I can help them and get them back to feeling better or letting them go.
medial historian/ phlebotomist
BioLife Plasma Services - Independence, MO
October 2018 to Present
i would check donors vitals including blood pressure, temperature, pulse. Do a finger stick and take a blood sample to test their protein and hematocrit ranges. Answer phones/ questions and make appointment. When new donors come in i would put them into the system. I can also disconnect the donors from the machines. As a phlebotomist I set up the donors machines, get all their necessary items for donations. I’m able to do disconnects and venipuncture. I’m also trained in venipuncture trouble shooting.
Cafe Associate
SAMS CLUB / LOCAL - Independence, MO
November 2017 to May 2018
I worked in the café and I was to look at orders and make them. I handed out orders and helped members when they had a question or needed help.
Assistant Manager
Jaegerz laser tag - Kansas City, MO
June 2016 to January 2017
I would open and close the business. I was in charge of answering calls, returning voicemails, answering emails, reservations and donations. I was in charge of doing doing money transactions for opening, during and closing.
Customer Service
Hyvee - Kansas City, MO
August 2015 to March 2016
I would scan customers items and bag them. I did all the money transactions. Education
Diploma
North Kansas City High School - North Kansas City, MO August 2012 to May 2016
Skills
• Spreadsheets (1 year)
• Microsoft word (3 years)
• Phlebotomy (Less than 1 year)
• Medical scanner (Less than 1 year)
• Excel (1 year)
• Inventory (1 year)
• Word (2 years)
Additional Information
I love interacting with costumers. Helping people is like a passion for me. Knowing I can change someones life in a matter of helping them makes me feel so great.
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