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Customer Service Data Entry

Location:
Grand Rapids, MI
Posted:
March 10, 2020

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Resume:

Jordyn L Warner

**** *** ** ** ***** Rapids MI **508

adb8nu@r.postjobfree.com

C: 616-***-****

OBJECTIVE

My objective is to secure a challenging position with a Progressive Company for Advancement. I am skilled in all aspects of Customer Service, Credit/Finance Acquisition Tasks, Office Procedures, and Computer Related Tasks. I am extremely hardworking and dedicated. I believe that to excel, you need to be willing to always take the extra mile and learn as you grow.

SKILLS AND ATTRIBUTES

Experienced Credit Specialist, Account Dispute Management, and Computer Operator with exceptional skills in time management, and very self-motivated. Technical proficiencies include Windows XP/7/8/10, Microsoft Office 2010, 2014, 2016, and Office 365, PowerPoint, Excel, Outlook, Access, Adobe InDesign CS 1-5, CS Adobe Photoshop and Illustrator, SAP, Trust Commerce Vault, Ariba Portal, Taulia Portal, and Cisco Jabber.

PROFESSIONAL EXPERIENCE

- Knape & Vogt Manufacturing – Grand Rapids, MI – November 18, 2019 – Present:

Job Address: 2700 Oak Industrial Dr, Grand Rapids, MI 49505

Accounts Receivable Cash Posting Specialist

Daily work includes: Post CRJ’s, CAP, MSI, payment corrections, NSF’s, inter-facility (016) payment transfers, and payroll deductions for A/R accounts according to established guidelines, Post all payments received through the lockbox or mailroom, Correct payment posting errors, Submits required paperwork (journal, batch out, batch cover sheets) daily, Works to identify and resolve payment posting issues, Works credit report as time permits, Manages customer credit card invoices/payments, and Manages Employee Purchase internal processing

-Lhoist North America – Fort Worth, TX – May 15, 2017 – November 8, 2019:

Job Address: 5600 Clearfork Main St. Suite 300, Fort Worth, TX 76109

Phone: 817-***-****

Accounts Receivable Coordinator – January 7, 2019 – November 8, 2019

Manage United States Region for Disputes and Credits

Daily work includes: Researching disputes, and managing follow up from customers, and Credit Specialists, Submitting Refund Requests for approval, and Issuing refund checks, Issuing Credit requests, and working with Tax Department on Tax related issues, Calling customers, Careful Observation of Account Statuses, Email Communications, SAP Updating, SAP processing, Working with Salesman, Shipping Coordinators, and Customer Service to get updates on invoices or requesting credit memos, Collecting Remittances, Processing invoices via Portals, Mailing Weekly and Monthly Statements (Mailed and Emailed), Correcting Invoices, Approving releases on shipment of orders. Applying payments through system and collecting remittances with training in cash application.

Credit Specialist

Manage Regions of Alabama, Missouri, Virginia, Tennessee, and HC Spinks Clay Company

Daily work includes: Calling customers, Careful Observation of Account Statuses, Email Communications, SAP Updating, SAP processing, Trust Commerce Vault ACH Processing- Credit Card, Check over Phone - ACH, Working with Salesman, Shipping Coordinators, and Customer Service to get updates on invoices, and payment statuses, Collecting payments, Collecting Remittances, Processing invoices via Portals, Mailing Weekly and Monthly Statements (Mailed and Emailed), Correcting Invoices, Approving releases on shipment of orders.

-Pridestaff Staffing – Temporary Position at Lhoist North America – Fort Worth, TX – October 13, 2016 – May 15, 2017:

Pridestaff Address: 3250 Hulen Street, Suite 150, Fort Worth, TX 76107

Job Address: 3700 Hulen St, Fort Worth, TX 76107

Phone: 817-***-****

Credit Specialist – January 18, 2017 – May 15, 2017

Manage Regions of Missouri, Virginia, Tennessee, and HC Spinks Clay Company

Daily work includes: Calling customers, Careful Observation of Account Statuses, Email Communications, SAP Updating, SAP processing, Trust Commerce Vault ACH Processing, Working with Salesman, Shipping Coordinators, and Customer Service to get updates on invoices, and payment statuses, Collecting payments, Collecting Remittances, Processing invoices via Portals, Mailing Weekly and Monthly Statements (Mailed and Emailed).

Sales Administrator – October 13, 2016 – January 18, 2017

Manage Northeast and Northwest Texas

Daily work includes: Credit Card handling, Check on Delivery processing, Excel/Access Formatting and Exporting data into a Word file, Creating Weekly Reports, Creating Sales Contracts, Freight Charge Research, Excel Formatting and Processing, Documenting Quotes, and Forwarding Quotes, AMTEK Quote Creation, Quote Logs, Faxing/emailing Quotes, Tax Exempt Certificate Updating, and documenting, State Contract Documenting and Filing, etc.

- Amway Corporation – Ada, MI – March 10, 2014 - August 26, 2016:

Job Address: 7575 Fulton St, Ada MI 49355

Phone: 616-***-****

BTSU Pod C/ Comprehensive

Daily work includes: Over Phone Credit Card/Check Handling, Cases, eGain certified, replacement of orders, proactive reports, Quality Assurance Cases, Website Support, Login Support, Phone Work, Returns Service Provider Refunds, Ditto® Scheduled Repeat Order Support, Comprehensive Tasks, Carrier Contacts, Transportation, Special Events- Event coordination, Travel Coordination, Website Password Resets, Mentoring, and Training etc.

Technical Support GROW Assignment (July 2014 – August 2014)

Daily work includes: Technical Support, Online Support, Phone Support, Reporting Website Issues, Troubleshooting Problems on the Website, Business Support, Website Password Resets, URL Changes to Personal Websites.

- Manpower at Amway Corporation – Ada, MI - January 16, 2012 – March 10, 2014:

Address: Manpower Location: 2930 Broadmoor Ave SE, Grand Rapids, MI 49512

Job Address: 7575 Fulton St, Ada MI 49355

Phone: 616-***-****

Business Transaction Support Unit (BTSU) Pod B / Fundamental - Support

Daily work includes: Mailed Cash/ Check/ Credit Card Handling, F.A.C.E. Certified, Cases, eGain certified, Replacement of Orders, Proactive Reports, Datamagine Manual Letters, Unscanned Certificate, Tox and Claim letters, Adverse Events/Product Concern Letters, Address Correction/Maintenance, Phone Work, Clarify, Gemini, iNotes, Amway.com, and IE6/8. Email Organization, Paperwork, Data Entry, Organization, Distribution, Phone work, Directing Clients to correct areas, Handling general questions, Greeting, Documenting and relaying messages, etc.

Business Transaction Support Unit (BTSU) – Pod A / Receptionist – Front Desk

Daily work includes: Mailed Cash/ Check/ Credit Card Handling, Datamagine Manual Letters, Unscanned Certificate, Address Correction/Maintenance, Phone Work, Clarify, Gemini, iNotes, Amway.com and IE6/8. Email Organization, Paperwork, Data Entry, Organization, Distribution, Directing Clients to correct areas, Handling general questions, Greeting, Documenting and relaying messages, etc.

EDUCATION

- 2006-2010 Senior High School – School of Faith, Jenison Michigan 49428

Education specialized in computer classes and learning Microsoft Office 2007, Adobe InDesign CS 1-5 utilized for creation of yearbooks, Excel Spreadsheet usage in presentations, and meetings. PowerPoint utilized for presentations, graduations, and meetings, etc… Windows XP/7, Safari, IE6-9, Firefox, and Chrome, with all mobile devices and applications.

- May 2018 to Current - Tarrant County College – Fort Worth, TX - Working Towards Associate of Arts in Business

References

1. Name: Jamie Belisle

Phone: 616-***-****

Lives in: Grand Rapids, MI

Email: adb8nu@r.postjobfree.com

Company: Amway Corporation

2. Name: Jennifer Powell

Phone: 817-***-****

Lives in: Fort Worth, TX

Email: adb8nu@r.postjobfree.com

Company: Forte Benefits

3. Name: Alicia Geades

Phone: 817-***-****

Lives in: Fort Worth, TX

Email: N/A

Company: Lhoist North America

4. Name: Armando Garcia

Phone: 616-***-****

Lives in: Grand Rapids, MI

Email: adb8nu@r.postjobfree.com

Company: Amway Corporation

5. Name: John Elliott

Phone: N/A

Email: adb8nu@r.postjobfree.com

Company: Lhoist North America (Retired)



Contact this candidate