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Customer Service Manager

Arlington, TX
March 10, 2020

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Gary Vick *** Plumeria Drive Arlington, Texas ****2 (C) 682-***-****


To utilize my customer service skills along with supervisory experience to obtain the highest level of satisfaction for clients, drivers and employer by increasing productivity and profitability for the company. EMPLOYMENT HISTORY:

SERPRO LOGISTICS December 2016-Present

• Router/Dispatcher

• Route trucks for appliance and installation in North Texas area

• Communicate with drivers and assist with route or installation issues

• Communicate with customers to schedule deliveries

• Report to upper management through daily reports VALENTINE ENTERPRISES January 2007-December 2016

• Manager of contract delivery drivers in Fort Worth and surrounding area

• Liaison between Houston corporate office and The Reynolds Company in Fort Worth, Texas

• Dispatch drivers

• Create delivery and pick-up routes

• Coordinate material loading

• Safety Coordinator

APEX ROOFING COMPANY September 2005-December 2007

• Field Superintendent of installers

• Managed jobsite supplies

• Performed Quality Control upon completion of installation

• Coordinated with Insurance Companies, Suppliers, and Customers DFW AUTOMOTIVE INDUSTRY September 1996-August 2005

• Service Advisor for car dealerships

• Direct interaction with customers and insurance companies

• Dispatcher

• Quality Control

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