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Manager Front Office

Location:
Hyderabad, Telangana, India
Salary:
As per the noms
Posted:
March 10, 2020

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Resume:

E.V. Hema Malini

E-mail: adb8f0@r.postjobfree.com Mobile No: 998-***-****

CAREER OBJECTIVE:

Looking forward to a challenging position, where my enriched experience and personal skills will be put to the best possible use.

CAREER HISTORY

:presently working with swagath group of hotel from 2017 1st october

As CORPORATE HOUSEKEEPER. Handling six sites

PROFILE:

Report to the Managing Director day to day operations

CAREER HISTORY:

Previously working with THE PARK HOTEL as ASSISTANT MANAGER HOUSEKEEPER from 17th March 2016 till February 18th 2017.

PROFILE:

ØReports to the ASSOCIATE DIRECTOR HOUSEKEEPING for all the day to day activities,

ØHandling of 38 staff and 8 Team Leaders, 4 executives for guest floors and all the Public areas have been given contract to Mclean with 1 contract manager,4 supervisors and 22 staff.

ØMonthly inventories to be sent to the General Manager. (Guests Rooms Supplies, Linen, Equipments, Guests amenities, & Machineries).

ØEvery month flash reports to sent to the General Manager.

ØMonitoring of contractors like PCI,florists & Gardeners.

ØTaking care of In house laundry.

ØNew staff recruiting with the help of HR department.

ØTraining the Team leaders,associates and submitting the training reports to the General Manager.

ØSupporting the F& B Department in decorating for events & festivals.

ØCoordinating with all the Departments for Effective smooth functioning.

ØPreparing the monthly Indents and submitting them to the General Manager for his approvals.

ØMonitoring all the Check Lists day to day.

ØCompiling the guest feed backs and submit to the general managers.

ØUpdating all the guest preferences and have them placed for all the repeat guests.

ØCo ordinating with the vendors like uniforms and Guest room linen and F&B linen.

CAREER HISTORY:

Previously working with KIMS hospital as Manager Housekeeper from July 2015 To till December 5th 2015.

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PROFILE:

ØReports to the Director Operations for all the day to day activities,

ØDirectly handling OF 760 MAN POWER & 40 SUPERVISORS DAILY.

ØWell versed with NABH standards.

ØComplete awareness of BIO –MEDICAL Disposal.

ØCoordinating with the Doctors for the day to day requirements.

ØPreparing the complete MIS for complete Housekeeping Department.

ØCoordinating with the Architect and projects for opening of new suite rooms for the patient.

ØArranging of new furniture for the suite rooms with the coordination of Director Operations.

ØArranging of Uniforms, Doctor aprons And sister dresses as per the policy of the Hospital,

ØArranging of complete linen for the patient rooms as per the requirement of the audit report.

ØCo-coordinating with the upholster s for new curtains and repairing of old rexines.

ØWell versed with the Hospital terminology

ØTaking care of all the inventories (Patient Rooms Supplies, Equipments, V I P Guests amenities, & Machineries).

ØTaking care of complete in house laundry for all the three blocks.

Ø Coordinating with all the Departments for Effective of smooth functioning.

ØTraining the staff and supervisors and submitting the reports to the Director operations..

ØPreparing the monthly Indents and submitting them to the Director Operations.r for his approvals.

ØCo – ordinate with the F& B Department in decorating for events & festivals

CAREER OBJECTIVE:

Looking forward to a challenging position, where my enriched experience and personal skills will be put to the best possible use.

CAREER HISTORY :

Presently working with SWAGATH GROUP OF HOTELS as corporate Executive Housekeeper from 1st JUNE 2012 To till date.

PROFILE:

Reports to the Managing Director Directly & General Manager Operations for all the day to day activities,

Directly handling of four properties, looking after their upcoming new projects and arranging for the openings.

Managing all the four properties staff and supervisors in housekeeping department.

Preparing the complete MIS for complete Housekeeping Department.

Coordinating with the Architect for all the horticulture activities

Taking care of all the inventories (Guests Rooms Supplies, Linen, Equipments, Guests amenities, & Machineries).

Taking care of complete out source laundry at all the four sites.

Coordinating with all the Departments for Effective smooth functioning.

Training the staff and supervisors and submitting the reports to the General Manager.

Preparing the monthly Indents and submitting them to the General Manager for his approvals.

Co – ordinate with the F& B Department in decorating for events & festivals

Monitoring of contractors like PEST CONTROL, HORTICULTURE, and AQUARIUM MAINTENANCE.

CAREER HISTORY:

Worked for ADITYA PARK Hotel – Sarovar Group of Hotels – Hyderabad from 01st of March to 30th of June, 2011

Reports to the General Manager for day to day operations.

Managing all the 32 staff in housekeeping

Preparing the complete MIS for complete House keeping Department.

Coordinating with the Architect for all the horticulture activities

Taking care of all the inventories (Guests Rooms Supplies, Linen, Equipments, Guests amenities, & Machineries).

Taking care of complete in-House laundry..

Coordinating with all the Departments for Effective smooth functioning.

Training the staff and supervisors and submitting the reports to the General Manager.

Preparing the monthly Indents and submitting them to the General Manager for his approvals.

Supporting the F& B Department in decorating events & festivals.

Monitoring all the Check Lists day to day..

Worked for SUDEXO INDIA ON LINE SOLUTIONS for HSBC SITE HI-TEC CITY from August 18TH 2010 to Feb 28th 2011.

Profile:

Reports to the site facility Manager for day to day operations.

Managing all the 40 staff in housekeeping

Preparing the complete MIS for Hotel Block and Office Block and submitting to the client.

Coordinating with the client for all the horticulture activities

Taking care of all the inventories (Guests Rooms Supplies, Linen, Equipments, Guests amenities, & Machineries).

Giving suggestions to the client about the latest technologies of Environment management.

Coordinating with all the Departments for Effective smooth functioning.

Training the staff and supervisors and submitting the reports to the Client.

Preparing the monthly Indents and submitting to the clients for their approvals

Supporting the F& B Department in decorating events & festivals.

Monitoring all the Check Lists day to day..

M/s BHAGYANAGAR HOTELS PVT LTD., Hyderabad (July 2002 to May 2010)

Company Brief:

M/s Bhagyanagar Hotels Private Limited, an ISO 9001:2008 certified Company. It has established a brand image of its own with the brand name CHIRAAN FORT. It is spread over an area of 5.50 Acres comprising of all ancient pieces of architecture. It is basically a recreation club which consists of members from various sections of the society viz., professionals, senior citizens businessmen, IT professionals and even bureaucrats of the major government sectors. It was started in the year 1993 and since then the company is running smoothly thereby making good profits. The club has a membership of around 5000; it is equipped with all modern facilities of Sports, Restaurants, and Banquet Halls etc. In addition to the above, it has 3 star category Hotel comprising of 25 rooms to make the stay of the member guests more pleasant and thereby making the atmosphere more homely in nature. For the best upkeep of the facilities the club was awarded the Huda-Intach Heritage ward from Hi Excellency Sri C Rangarajan the Governor of Andhra Pradesh.

PROFESSIONAL EXPERIENCE:

Worked with M/s BHAGYANAGAR HOTELS Private Limited Hyderabad as General Manager - Operations since July, 2002 to May, 2010. Joined as an Executive House Keeper in July 2002 and Promoted as a Facility Manager in 2004 Jan and promoted as General Manager - Operations in September 2007.

JOB PROFILE :

ØImplementation of Vendor Management, Budgeting, PO releasing...

ØFacility Management includes, effective, Construction of Interiors, seating, Electrifying, air-conditioning etc.

ØHolding Team Meetings, driving down the key initiatives and working towards Organizational Goals.

ØImplementation of AMC’s and coordinating all Maintenance works.

ØPresenting Monthly Maintenance Report, Facility Manager Report to Top Management.

ØEnsuring, serving of quality & hygienic food with in budget in Cafeteria

ØC0- ordinate with the advertising department for the Monthly Newsletters.

ØConducting Staff welfare activities, entertainments, viz., Sports & events.

ØTaking care of all the department inventories, and updating with the lapses with the top management.

ØEnsuring with all various departments & assist the functional Managers in implementing of the Policies.

ØRegular interactions with the Hr manager for all the required licenses and staff turnover.

ØInvolved in the projects for Guest Rooms & Banquet Halls with the top management, and co-coordinating with architects, interiors on day to day basis for the completion of works, as per the time schedules given by the management.

ØIntegrated with the Interior designer for the requirement of guest room items, with the required sizes and quantity from china.

Worked with Dr. Reddy’s Laboratories, Bachupally, as an Executive House Keeper for formulation I & II, (on the rolls of McClellan, A division of Haden Josts Engg.India Ltd.)

JOB PROFILE: Being responsible for total Up keeping of the Formulations of I & II and coordinating with the maintenance departments for smooth functioning, preparing the budget plan, coordinating with all the contractors, manpower requirement and handling all up coming projects.

Worked with Best Western Surya Sofitel, New Delhi, as an Assistant Manager – House Keeping.

JOB PROFILE:

Negotiations with the Vendors and implementing cost cutting measures without effecting the day to day work.

Monitoring of House Keeping activities, like, duty roasters, staff briefing on regular basis, Laundry department.

Co-ordinating with the Manager House-Keeping and Purchase Manager for project renovations.

Imparting Training to Staff with respect to Security and maintaining cordial relations with customers.

Co-ordinating with the Security Dept for Lost & Found items

Worked with The Taj Mahal Hotel, New Delhi as an Assistant House Keeper from 1993 August to September 1994.

JOB PROFILE:

ØRegular rounds on guest floors and co-ordinating with the Maintenance, Front Office Department for guest History and check in and check out.

ØPreparation of duty roasters, staff briefing on regular basis, and co coordinating with Lenin room and Laundry department.

ØCoordinating with the Manager House-Keeping and Purchase Manager for project renovations.

ØCo-ordinating with the Security Dept for Lost & Found items.

ØTaking care of entire staff placements at the respective places. With the coordination of Manager House Keeping.

Worked with Hotel Bhaskara Palace, Hyderabad as House Keeping Supervisor from August 1990 to December, 1992.

JOB PROFILE :

ØTaking care of Public areas, floors, Desk areas, and co-coordinating with the Maintenance, Front Office Department for arrival and departure of guests.

ØCo-coordinating with F & B and Banquets department and follow up with Lenin room and out sourced Laundry Contractors.

ØTaking care of entire Inventory of guest supplies, and Lenin.

ØCo-coordinating with the Security Dept for Lost & Found items

Ø Taking care of entire staff placements at the respective places. With the coordination of Manager House Keeping

ACHIEVEMENTS

ØProactively initiated to hold meetings with internal customers to know their requirements and match our department goals .

ØInvolved in implementation of ISO 2008 and Certified & Trained for Internal Auditing.

ØTwice actively involved in the annual day Celebrations of Chiran Fort Club Spirit of Excellence and got due recognition and awards from Chairman & Managing Director of Chiran Fort Club as below

ØMerit Certificate as The Best HOD and cash reward on 31st December 2002

ØLetter of Appreciation at Model Flat Inauguration with cash reward on 29th Feb 2008

ØGreat job done 8th November, 2007

ØCertificate of Appreciation of House Keeping Dept on 20th April 2007.

ØLetter of Promotion as Facility Manager on 28th May, 2007.

ØLetter of Promotion as General Manager on 20th September, 2007

ØLetter of Appreciation from Andhra Pradesh Velma Association on 21st April, 2008.

KEY SKILLS:

ØWorkaholic, Rock solid determination

ØExecuting Result Oriented work in problematic and stressful circumstances.

ØTime Management & People Management.

ØStrong Oral and written Communication Skills.

ØOverall control of department ensuring, Safety, Security, Strict Discipline & High morale of men and keeping high standards of men and material.

ØAssisting top Management in Planning, Organizing and defining aims and policies of Organization.

ØAdapting quickly and effectively to the changes in the organization

STRENGTH

A fast learner, inquisitive nature, flexible, and hard working.

INTERESTS AND ACTIVITES

Listening to Music and Singing

PERSONAL DETAILS

Qualification : Diploma in Hotel Management Catering & Food Technology from Kamala Nehru Poly Technic College, Hyderabad

Date of Birth : 18 – 02 – 1972.

Nationality : Indian

Marital status : : Married



Contact this candidate