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Sales Store Manager

Houston, TX
March 11, 2020

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**** **** ***, *******, ** 78641, 512-***-****, Skilled in customer relations, sales development, and leadership. Ambitious sales associate with strengths in multitasking and customer service. Seeking opportunity to gain management skills.

Enthusiastic assistant store manager dedicated to team building. Looking to obtain further management experience in any industry.

Friendly and professional. Worked with team of 200 sales associates. Looking to manage multiple departments.

Hardworking sales associate who thrives in busy, fast-paced environment. Looking for new challenges in order to improve skills and be more well-rounded.

Energetic Friendly Hard Worker

Flexible/adaptable Fast learner Calm under pressure Multitasker Creative

Store Lead October 2019 - Current

White House Black Market Austin, TX

Attended workshops, seminars, and other training events to improve management qualities. Created monthly team building activities, such as pot lucks and employee recognitions to increase unity, productivity, and motivation in the sales team.

Enforced company policies and procedures through implementing a three-strike system to promote professionalism.

Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance. Started as an entry-level associate and worked in every position at store up to Store Lead. Worked all types of shifts and worked on holidays. Responsible for inventory, pricing, merchandising, and displays. Resolved conflict between customers, between employees, and between customers and employees. Personal Banker August 2019 - November 2019

First Convenience Bank Cedar Park, TX

Analyzed corporate performance of entities targeted for acquisitions or mergers. Assembled internal lectures and reports for exhibition to upper management team. Assessed client compatibility for varying financial services products. Coordinated system automation with internal IT department to implement enhanced and improved financial modeling systems.

Evaluated market tendencies and variances.

Facilitated the transfer of information between staff members and clients and functioned as company liaison.

Prepared external presentations for conferences attended by peers and superiors with positive feedback reported on the speaker evaluations.

Cashier March 2019 - August 2019

Chick-fil-A Leander, TX

Accepted customer payments, and made change when necessary. Answered customers' questions on purchases, store policies, and store returns. Communicated with deaf customers in American Sign Language (ASL). Counted the cash in the register at the start and end of each shift. Encouraged customers to register for store rewards cards and promotions. Greeted an average of 100 customers per day.

Guided customer disputes toward positive resolution with listening and diplomacy skills. Interacted in a pleasant and friendly way with store guests. Kept lines moving smoothly so that no more than four people were in line. Maintained records of purchases and other sales transactions such as returns and refunds. Packed purchases into paper and plastic bags neatly to maximize space. Performed duties such as mopping, organizing shelves, and marking prices. Teacher February 2018 - March 2019

Twin Lakes Family YMCA Cedar Park, TX

Communicated expectations and curriculum requirements to reinforce classroom goals. Communicated student progress and areas needing improvement to parents during parent conferences. Created and adapted lesson plans and classroom work to meet students' individual needs. Created instructional materials appropriate for students with wide range of mental, physical and emotional maturities.

Designed lesson plans and instructional material conforming to current state and district standards. Established and maintained relationships with students, parents, staff and community members. Maintained comprehensive student records documenting attendance, grades and progress towards goals.

Maintained high classroom management and behavior management standards. Partnered with school faculty and staff, parents and community agencies to improve student outcomes, develop solutions and plan curriculum.

Supervised students in classroom and out-of-classroom activities throughout working day. Taught multiple subjects such as reading and language arts, social studies, mathematics, science and art in inclusive and self-contained classroom settings. Personal Shopper January 2018 - June 2019

Walmart Supercenter Cedar Park, TX

Accurately completed cash register transactions.

Adhered to all store retail procedures and policies. Championed promotional items to achieve sales goals. Cleaned shelves, tables, and counters.

Educated customers about product options to exceed their experience. Effectively executed visual merchandising and marketing initiatives. Watched for, recognized, and prevented security risks. Served multiple customers at once in a stressful environment. Received and processed cash and credit payments.

Maintained records of sales.

Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.

Represented the store as a gatekeeper in a positive and professional manner. Cross Functional July 2017 - January 2018

HEB Round Rock, TX

Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Collaborated with colleagues to discuss market information and strategies. Conducted market research to learn of current trends and to perform sales activities accordingly. Contributed to the department's sales initiative, which enhanced the company's revenue by 2%.. Developed and implemented tailored service plans to the needs of particular clients. Effectively communicated with other employees and upper management to ensure complete care of customers.

Greeted customers and offered them assistance where possible. Informed customers about current promotions and sales, encouraging them to take advantage. Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.

Evaluated the customers' needs and provided service options to meet their requirements. Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.


General Studies June 2017

Scripps Ranch High School, San Diego, CA

Minor in statistics


Student Athlete

AB Honor Roll

Extracurricular Activities

Graduation Name Reader


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