Summary

Proficient, goal-oriented IT leader with a proven record of success over 12 years ( onsite ) and 8 years at (offshore) in roles that span Global Account Management, IT Strategy, Portfolio/Project Management and Global Delivery

Demonstrated the ability to build strong client partnerships, deliver complex multi-million dollar services primarily in Insurance and retail leading fortune 500 client engagements.

Areas of Expertise:

• Account/Engagement Management • P&L management • Due Diligence, Outsourcing, Proposals and Sales

• Scrum Master, Program & Project Management • Strategic IT Planning • Custom Software

Development

• Resource Management • Disaster/Business continuity

• Agile & Waterfall Methodologies • Vendor Management

• Operations & Portfolio Management

• Capacity Planning & Estimation

• Customer relationship management

• Transition Management

Experience

Nov 2018 – Present

-Client: One America, Indianapolis

-Scrum Master / Program Manager

Scrum Master / Program Manager Responsibilities includes:

•Responsible for the complete program from end to end. Includes through understanding of the Data analytics Pipeline that includes Data profiling, Data Transformation Data Modeling and exposing the data to third party using Mule soft services

•Working with the team to plan sprints and holding daily scrum meetings

•Support/Collaborate with team members to implement Agile/Scrum best practices Provides and supports the implementation of business solutions

•Empower the team to make system and process improvements captured in sprint retrospective meetings

•Coaching and mentoring other ScrumMasters on our program team. Partnering to ensure that our ways of working are consistent across teams

•Oversee the day-to-day progress of Agile, Waterfall & Hybrid based development project(s) and release initiatives regarding time, budget, scope and quality

•Provide technical support to Business Owners during implementation of new products/services

•Anticipating issues and acting proactively to address potential issues

•Helping self-organize, self-manage, and deliver IT products via effective Agile practices. In addition, helping the team coordinate dependencies with other teams on the Agile Release Train, communicate status and generally step in to assist in removing roadblocks and assuring work is proceeding without delays

•Working across teams/disciplines to ensure release readiness and quality deployments

•Supporting the Product Owner who has a special responsibility on the team. Supporting Product Owner in their efforts and facilitates a healthy intra-team dynamic with respect to priorities and scope. Manages cross-functional and cross-application dependencies in cooperation with other program managers, project managers, scrum masters, and team members

•Developing status reports and dashboards, including metrics-informed analysis

•Manage multiple work streams

•Work closely with the Technical Development team to identify and communicate critical paths •Development capacity planning and helping in release scheduling

May 2016 – Nov 2018

-Client: California Republic Bank, Dallas, Texas

-Scrum Master

Scrum Master Responsibilities includes:

•Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

•Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.

•Directs and leads the project at every phase of design, development, Unit testing, E2E testing, Functional testing, Business Acceptance testing to deliver quality results to the customer.

•Manage the project stakeholders for delivering a project’s objectives within scope, schedule, cost, and quality.

•Accountable to help build and maintain a smooth-running software development and delivery team, and improving the operation of the team in line with Agile best practices.

•Identifies resources the team will need to successfully deliver a project (i.e. people, tools and environments) Ensure the team understands their roles, responsibilities, & deadlines within the iteration.

•Track iteration progress (day-to-day work), report obstacles, make sure iterations commitment will be fulfilled, point out bottlenecks in the delivery process

•Provide Agile specific project status reporting, e.g. Iteration Burn-down & Release Burn-up charts and Feature progress

•Works with Product Owners to define goals of releases/iterations via the use of agile inceptions to ensure releases are well planned, structured and estimated using agile techniques

•Interfaces with Product Owners for clarifications & prioritizations

•Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.

•Assist the product owner and development team in conducting and optimizing the release pipeline by organizing features into regular sprints.

Jan 2015 – May 2016

-Client: Zurich North America, Chicago

-Group Service Manager

Group Service Manager Responsibilities includes:

•Responsible for managing multiple EIDM projects across Zurich North Americas (ZNA)

•Maintenance & Support projects in line with SLAs

•Overseeing and managing resources that maintain Zurich North Americas (ZNA) home grown applications, includes Development and IT Operational Support

•Identify, track and report on measures for P&L forecasting and financial performance

•Coordination of projects, maintenance release and operations with ASP & ISP teams

•Build and roll out the continuous improvement process

•Defining and implement the Governance structure (Weekly/Monthly/Quarterly) needed for efficient communication and collaboration around overall Engagement Performance, Project Health

•Reducing the problem/incident ticket totals for ZNA Preferred applications by 50% by improving processes and accountability

•Implement workflow for Reporting, tracking, and determine priority of reported bugs based on company (SLA) Service Level Agreement

•Ensure that the number of open tickets and ticket ageing are within the acceptable limits

Oct 2010 - Dec 2014

-Client: UNUM, Portland, ME

-Service Delivery Manager

Service Delivery Manager Responsibilities includes:

•Create SOW’s, responsible for Multi Million $ P&L and additional Fixed Bid Projects.

•Managed high-profile client visits/ presentations in Development

•Developed and reported monthly performance score card to Client program managers and review with Client program managers on the periodic basis

•Led multiple initiatives like Recognition programs, delivery model, competency development and product life cycle validations

•Partner with US, Ireland & India teams to execute the support in “Follow the Sun” Model

•Supervise, mentor 25 Onsite and 150 offshore resources including their performance appraisals

•Manage client expectations and balance the needs of Client business partners

•Business Growth - Identify new opportunities; Project dxc capabilities and Solutions to further the growth prospects

•Communicate effectively with project team members, management, and project stakeholders on status, issues, risks, and project goals and objectives

•Provide customer support across all technical platforms and for all aspects of customer relations including day-to-day management, quality service delivery, escalations, and roadblock removal

•Manage and responsible for account operations that include - Resource Time entry, client Invoicing & Receivables, Project Setup, Initiate, Prepare, follow-up of SOW for renewal

Apr 2007 - Sep 2010

-Client: UNUM, Portland,ME

-Client Engagement Manager

Client Engagement Manager Responsibilities include: Received BEST EMPLOYEE OF THE YEAR award

•Delivery Management and Relationship Management with dxc premier clients. My job includes the highest quality of operations, service delivery programs and project delivery demonstrating value & partnership. It spans across Applications Development, Support, Operations, Strategic

Initiatives, Disaster recovery, Audit compliance

IT Operations, Application Managed Services, PMO

•Program Finances & P&L

Talent Sourcing, Mentoring & Retention

Staff Management, Performance Management, Coaching & Mentoring

Client Satisfaction and Net Promoter Scores

Demonstrating overall delivery engagement value & partnership

Business / IT negotiations

Contract management, SLA and Continuous Efficiency Improvements Business growth & profitability

•Partner with Client VP, AVP’s and managers of IT OPS & DEV teams in support of 75 BDS applications (includes Mainframe, Client Server, DWH, CRM, Corp Apps, Distributed Jobs) which were under the immediate responsibility of meeting the SLA’s

Mar 2003 – Mar 2007

-Client: GMACinsurance, St,Louis, MO

-Project Manager (Technical)

Nov 2002 – Mar 2003

-Client: Amerisure, Farmington hills, Detroit, MI

-Business Analyst

Aug 2002 – Oct 2002

-Client: Public Employees Retirement System, Columbus, OH

-Technical Lead

June 2001 – July 2002

-Client: Amerisure, Farmington hills, Detroit, MI

-Senior Programmer

June 1999 – May 2001

-Client: J P M C, Columbus, OH

-Senior Programmer

Jan 1999 – June 1999

-Client: LIMITED, Columbus, OH

-Senior Programmer

Aug 1998 – Dec 1998

-Client: STATE OF OHIO, Columbus, OH

-Data Quality analyst

Feb 1998 – Aug 1998

-Client: LIMITED, Columbus, OH

-Programmer Analyst

Education

Andhra University

Bachelor of Engineering (Electrical & Electronics)

Contact this candidate