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Customer Service Medical Office

San Francisco, CA
March 11, 2020

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Marta Kaplun


I am a highly motivated and solution-driven individual with experience in Quality Assurance. I am a constant learner with passion for technology. I possess excellent communication skills and am highly organized. I am a positive person and do believe that attitude is the most important indicator of team success. PROFESSIONAL SUMMARY:

● Works well in a team as well as independently

● Well organized, and capable of quickly learning new technical skills

● Deep understanding of software development/production process, developing and implementing test plans and test cases

● Able to work under tight deadlines and rapidly changing priorities EXPERIENCE:

Grand Design Systems, San Francisco - QA Engineer

March 2018 - PRESENT

● Working on Enterprise Products for this freelance based service company

● Identifying test cases and helping with creating requirements

● Coordinating and managing software testing

● Regressing new builds before every milestone

● Performing functional, UI, and regression testing

● Communicating and coordinating with teams over Slack and Gmail

● Collaborating with Product Managers, Designers, and Developers

● Testing products and services through all stages of development by verifying that requirements are being met and products are in compliance with the quality process Receptionist, Medical Office San Francisco, CA Feb 2017 - Feb 2018

● Front line contact for the Customers of the reputed Medical Office

● Possess a strong work ethic and a high level of professionalism

● Demonstrates a basic knowledge of medical terminology and medical insurance

● Ability to multi-task, manage details and organize efficiently and effectively

● Excellent verbal and written communication skills with the ability to clearly communicate

● Suggested options that would work best with Clients and Doctors for higher efficiency.

● Well-versed in maintaining detailed reports and statistical records for business and information needs.

● Proficient computer skills and the ability to learn and effectively utilize department specific software systems

● High level of customer service and reporting

Marta Kaplun


2019 Software Testing (Udemy)

2017 Computer Educational - Advanced Quality Assurance Engineering 2007 Drohobych State Pedagogical University of Ivan Franko Fluent in Ukrainian, Russian, Polish

Volunteer Experience

Translator, An Orphan Smiles JAN 2010 - Present

● Translating letters from kids in Ukraine to sponsors in the US and vice versa

● Helping with administrative tasks

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