Joseph P Thomas

G-***,Smondo *.*, Neotown

Electronic city phase-1, Bangalore-560100

Mobile no: +91-996*******

E-Mail: adb865@r.postjobfree.com

MECHANICAL ENGINEER

PERSONAL SUMMARY:

• A competent Service Engineer with excellent communication, organization & co-ordination skills with overall 4 years in Indian market.

• Ensuring work is carried out in accordance with company procedure and customers satisfaction.

• Highly motivated and disciplined. Interact productively with people from diverse backgrounds. Perform quality work and complete it on time.

PROFESSIONAL EXPERIENCE:

ASSISTANT SERVICE MANAGER – POPULAR MOTOR CORPORATION (MARCH 2017- SEPTEMBER 2018) Popular Motor Corporation is one of the leading automobile dealers in south India of various brands such as KTM & Bajaj motorcycles, Harley Davidson, Toyota, Hyundai, JCB and Maruti Suzuki.

• Ensure the best possible service is being provided to customers and employees.

• Handled two service outlets- Bajaj (Mandya) & KTM (Mysore).

• Supervised a team of around 15 members in both outlets.

• Was responsible for controlling costs & building loyal customers.

• Ensure compliance to all service center staff regulations to ensure effective working of company.

• Maintained good employee relation.

• Setting and obtaining sales and profit objectives and maintaining service records.

• Maintain inventory of spare parts for service center.

• Daily meeting with subordinates for better productivity.

• Weekly meeting with KTM & Bajaj officials regards service quality & customer satisfaction index.

• Monthly employer level meeting regarding budgeting, performance, income and loss. SERVICE ENGINEER – POPULAR MOTOR CORPORATION (FEBRUARY 2015- FEBRUARY 2017) In charge for explaining technical and standard operating procedure to the Service advisors, Floor in- charge, technicians and Pre delivery inspection as per Bajaj and KTM norms.

• Prepare all reports regarding service department, ensure reports to error free and submit it to management as per company policy

• Developing long-term relationships with customers, through managing and interpreting their requirements and satisfies in terms of quality, price and delivery.

• Meeting with reporting managers regarding field complaints and make job priority chart and sequence of procedures.

• Judging and diagnosing the product and technical failures.

• Investigating and making product failure reports to the officials to avoid those errors from the next set of products.

• Demonstrating the latest product and service circulars to the subordinates.

• Maintaining regular data bases and documents.

• Warranty judgment and root cause analysis.

• Providing technical advice and answering queries from customers.

• Implementing new ideas for accelerating the service process. AREAS OF EXPERTISE:

• Technical knowledge in automobile sector (Two-Wheeler).

• Quality control & Inspection.

• Resilience & Tenacity

• Sound judgment & team working ability

• Building & maintaining relationships

• IT skills – MS Office.

CAREER EXPOSURE:

• Attended training on KTM super bikes, conducted by KTM Industries in Bangalore, India.

• Attended training on Warranty process and DSE by Bajaj Auto in Bangalore, India AREAS OF INTEREST:

• Automobile engineering (Two-wheeler, Four-wheeler and heavy vehicles)

• Mechanical engineering (Production/Manufacturing, Maintenance and Design) ACADEMIC QUALIFICATIONS:

• Kannur University, Kerala, India

Bachelor of Technology (B.Tech.), Mechanical Engineering, 2008 - 2012

• St. Catherine’s HSS, Mananthavady, Kerala, India Kerala state higher secondary examination, 2006 - 2008

• GHSS Valat, Kerala, India

Secondary school leaving certificate, 1995 - 2006

CERTIFICATIONS:

• NDT level II qualification as per ASNT-SNT-TC

PERSONAL DETAILS

Name : JOSEPH P THOMAS

Nationality : Indian

Date of Birth : 2 OCTOBER 1990

Languages known : English, Hindi, Kannada, Tamil and Malayalam Email Address : adb865@r.postjobfree.com

Mobile Number : +91-996*******

Passport Number : L1583953 valid till 30 April 2023 Driving License : Indian license

Contact this candidate