Yeni Lira-Vazquez

adb84p@r.postjobfree.com H: 214-***-**** 330 BLOSSOM DRIVE, DUNCANVILLE, TX 75137

Summary

Experience in reviewing the company’s requirements on how a Customer Service Representatives should assist the customer or client with providing soft skills, professionalism, courteous and best in class service.

Skills

Documentation and Materials

Communication

Customer Service

Ability to Work Under Pressure

Teamwork

Self-Directed, Engaged Learning

Strategic Planning and Review

Experience

CSC ServiceWorks Inc. Irving, TX CSC ServiceWorks Inc. Irving, TX

Customer Service Representative Quality Assurance Analyst

04/06/2015 – 09/08/2017 09/11/2017 - Current

Created, edited, and updated the agent scored cards with feedback on their performance.

Maintaining work environment focused on quality, communication, collaboration, integration and teamwork.

Education and Training

Mountain View College Dallas, TX Duncanville High School

Criminal Justice High School Diploma

Current 05/2011

Websites, Portfolios, Profiles Linked.com/in/yeni-vazquez-712274108