firstname.lastname@example.org H: 214-***-**** 330 BLOSSOM DRIVE, DUNCANVILLE, TX 75137
Experience in reviewing the company’s requirements on how a Customer Service Representatives should assist the customer or client with providing soft skills, professionalism, courteous and best in class service.
Documentation and Materials
Ability to Work Under Pressure
Self-Directed, Engaged Learning
Strategic Planning and Review
CSC ServiceWorks Inc. Irving, TX CSC ServiceWorks Inc. Irving, TX
Customer Service Representative Quality Assurance Analyst
04/06/2015 – 09/08/2017 09/11/2017 - Current
Created, edited, and updated the agent scored cards with feedback on their performance.
Maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Education and Training
Mountain View College Dallas, TX Duncanville High School
Criminal Justice High School Diploma
Websites, Portfolios, Profiles Linked.com/in/yeni-vazquez-712274108