Mamunur Rasul Choudhury
Montreal, QC, H4J 2G6
Phone: 514-***-**** E-mail: email@example.com
Languages: Written and spoken English, Bengali, Urdu, Basic in French
Intensive training in repairing technical problems related to computers, laptop, Mac, tablet, smart phones, operating systems and software.
Efficient in installing operating systems, servers, Linux, Software and anti-virus.
Capable of assembling & optimizing computers.
Accurate assessment of computer, laptop, smart phone's functions and error messages.
Software: Microsoft Office, Adobe Photoshop
Operating systems: Windows 7/8/10, Windows Server 2008, Linux, Mac iOS
Programming: HTML, Java, VB, PowerShell
Active Directory administration and support (Group and Users, Group Policies, ACL and security permissions etc).
Setting up and maintaining basic LAN.
Knowledge and experience with customer service skills and procedures.
2017 – 2018 Sir Wilfrid Laurier School Board (Laval, Quebec)
Computing Support Program
Diploma of Vocational Studies (in progress)
2000 – 2003 Tejgaon College, National University, (Dhaka, Bangladesh)
Bachelor’s Degree in commerce
1999 – 2000 Microland Vocational Institute, (Dhaka, Bangladesh)
Higher Diploma in Computer Science
IT Support Specialist January 2019 - Present
Producing detailed tickets of problems and solutions for internal review and learning
Maintaining hardware and software inventories
Creating solutions for common user onboarding tasks allowing for faster equipment
Monitoring progress on problem resolution, advising users on status of issues, and escalated as
Experienced with virtual environments built on Citrix, Microsoft, and VMware
Providing swift responses to email and telephone request for technical support
Providing desktop remote and desk side support services to internal clients
Extensive knowledge of Mobile Device services and Management tools
Frequently achieving 0 active tickets by proactively troubleshooting, researching and resolving
technical issues as they arose
Assistant Manager December 2013 – December 2018
La Belle Province
Provided hospitality services to clients.
Followed-up and ensuring food quality and safety.
Operated POS and stock control system to keep record of daily business.
Assisted manager in purchasing, inventory, pricing menu.
Assisted with updating marketing information on restaurant.
Co-operated with other members of the team.
Customer Sales Support May 2009 – January 2013
Distinctive Trading Ltd. Manchester, UK
Dealt with customer orders and complaints.
Listed products on eBay shop, amazon and companies own web site.
Promoted and sold products over online and phone.
Co-operated with other team members to run the business smoothly.
Followed-up client survey and feedback to make sure that overall client
satisfaction is equal to 99% as per company’s policy.
Available upon request