Desktop Support Customer Care

Mamunur Rasul Choudhury

**-***** *** ****** ********

Montreal, QC, H4J 2G6

Phone: 514-***-**** E-mail: ******@*****.***

Languages: Written and spoken English, Bengali, Urdu, Basic in French

Qualifications:

Intensive training in repairing technical problems related to computers, laptop, Mac, tablet, smart phones, operating systems and software.

Efficient in installing operating systems, servers, Linux, Software and anti-virus.

Capable of assembling & optimizing computers.

Accurate assessment of computer, laptop, smart phone's functions and error messages.

Software: Microsoft Office, Adobe Photoshop

Operating systems: Windows 7/8/10, Windows Server 2008, Linux, Mac iOS

Programming: HTML, Java, VB, PowerShell

Active Directory administration and support (Group and Users, Group Policies, ACL and security permissions etc).

Setting up and maintaining basic LAN.

Knowledge and experience with customer service skills and procedures.

Education:

2017 – 2018 Sir Wilfrid Laurier School Board (Laval, Quebec)

Computing Support Program

Diploma of Vocational Studies (in progress)

2000 – 2003 Tejgaon College, National University, (Dhaka, Bangladesh)

Bachelor’s Degree in commerce

1999 – 2000 Microland Vocational Institute, (Dhaka, Bangladesh)

Higher Diploma in Computer Science

PROFESSIONAL EXPERIENCE

IT Support Specialist January 2019 - Present

LGS-IBM

Producing detailed tickets of problems and solutions for internal review and learning

Maintaining hardware and software inventories

Creating solutions for common user onboarding tasks allowing for faster equipment

distribution.

Monitoring progress on problem resolution, advising users on status of issues, and escalated as

required

Experienced with virtual environments built on Citrix, Microsoft, and VMware

Providing swift responses to email and telephone request for technical support

Providing desktop remote and desk side support services to internal clients

Extensive knowledge of Mobile Device services and Management tools

Frequently achieving 0 active tickets by proactively troubleshooting, researching and resolving

technical issues as they arose

Assistant Manager December 2013 – December 2018

La Belle Province

Provided hospitality services to clients.

Followed-up and ensuring food quality and safety.

Operated POS and stock control system to keep record of daily business.

Assisted manager in purchasing, inventory, pricing menu.

Assisted with updating marketing information on restaurant.

Co-operated with other members of the team.

Customer Sales Support May 2009 – January 2013

Distinctive Trading Ltd. Manchester, UK

Dealt with customer orders and complaints.

Listed products on eBay shop, amazon and companies own web site.

Promoted and sold products over online and phone.

Co-operated with other team members to run the business smoothly.

Followed-up client survey and feedback to make sure that overall client

satisfaction is equal to 99% as per company’s policy.

References:

Available upon request

Contact this candidate