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Manager Customer Service

Location:
Saskatoon, SK, Canada
Posted:
March 09, 2020

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Resume:

MATTHEW DUCKWORTH

***-*** ****** **** ********* SK S7T 0Y1

306-***-****

e-mail: adb7xt@r.postjobfree.com

PURPOSE

I am exceptionally skilled in customer service and genuinely enjoy a very fast paced environment with opportunity for growth and change. My ability to handle busy revenues are unmatched.

SUMMARY OF SKILLS

. More than 12 Years’ experience as a Bar supervisor, Restaurant manager, including general management for 4 years

. Provided superior customer service from bartending to corporate trainer, With experience in all aspects of day to day restaurant operations

. Capable of leading a team through high paced and difficult situations

I have a high level of work ethic teamed with uncompromised integrity

WORK EXRERIENCE

Manager (2016 – 2019)

Pioneer Landscaping

. Supervised small crews in most aspects of landscaping. Including hard physical labour, maintenance of properties, working with both trailers and heavy machinery.

. Was also involved and excelled at a very high pace on a daily basis

Supervisor / Bartender (2013 – 2017)

Hudson’s Canadas Pub

. Supervised staff of up to 31 people at one time, with a customer count upwards of 350 people every Friday and Saturday.

. Approached every and all situations with the upmost patience, awareness, knowledge, and vulnerability.

. Was one of very few top bartenders that could handle top points of revenue while being efficient and accommodating to both staff and guests.

General Manager (2007 – 2013)

Tony Roma’s Restaurant

. Managing of all staff including two assistants. Responsible for hiring, scheduling, and orientations.

. Day to day e-mail, and communication with Tony Roma’s HQ. Including daily balancing of sales. Tracking all labor cost relative to sales.

. Inventory responsibilities including tracking and counting of all product. Ordering of all product for weekly pars, and maintaining good food, and liquor cost

. Guest relations. Always met or exceeded all guest concerns, requests, complaints, and issues in a diplomatic matter.

Corporate Trainer

Moxies’s Classic Grill Calgary AB (1998 – 2006)

. Opening of all new restaurants. Training of all staff on menu items with several quizzes on all items including alcoholic beverages.

. Floor Training. Hands on settings with personal training on all steps of service.

EDUCATION

High School Diploma

Walter Murray Collegiate (2000)

VOLUNTEER EXPERIENCE

Eastview Community Association, Saskatoon, SK

. Teaching and mentoring a co-ed team of children under 6 years old, important lessons of

sharing and team work, with an emphasis on fun, physical activity and sport.

REFERENCES

Professional:

Brett Kemmer

Owner/Operator

Pioneer Landscaping

PH 306-***-****

Philip Eagle

General Manager

Hudson’s Canadas Pub

PH 306-***-****

Personal:

Shannon Colbert

Owner / Principal Consultant

PH 306-***-****



Contact this candidate