Fords, NJ ***** firstname.lastname@example.org linkedin.com/in/hetvi-thakore-9a28b570
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Rutgers Business School – Newark, New Jersey Graduated
Bachelor of Science, Management Information Systems GPA: 3.3
Dean’s List Fall 2017, Spring 2018 and Spring 2019
Awarded Leadership and Career Accelerate Certificate
Novo Nordisk Pharmaceuticals, Plainsboro, NJ July 2019-Present Data Analyst
Day to day support activities related to Veeva Data Change Requests, field inquires on customer data related to address changes, name changes, State License numbers and additional field inquires
Work with Customer Data Master (CDM) system to maintain NNI customer data
Consolidation of duplicate records in Informatica ensuring federal / state required attributes are available for Sunshine reporting and creating clean / single views of a customer (professional and / or healthcare organization)
Communicate with key stakeholders about issues with accounts
Investigating potential affiliations between both healthcare professional (HCP) and HCO
Develop change request process, analyze change requests, disposition implementation alternatives and implementations impact
Address Field inquiries in relation to specific HealthCare Professional’s sample ability
Provide ad-hoc assistance to various team members and manager
Undertake various Master Data Management improvement projects as directed by the Master Data Supervisor
Potatopia, Edison NJ
Co-Managing partner July 2017-July 2019
Implemented business needs into technology through collecting, compiling, and interpreting business data and drafting reports
Develop, manage corporate communications to help increase employee awareness and engagement
Managed schedules for staff of 6 ensuring coverage at all times without augmenting the budget
Negotiated with vendors to ensure fair pricing without compromising quality and standard
Performed inventory to create purchase orders to ensure product availability
Documented customer feedback and implemented improvements to ensure industry best practices
Developed skills that are critical to succeeding in today's workforce such as operating and managing, effective communications and problem solving
AmSpec LLC, Cranbury NJ June 2018 – August 2018
Business Analyst Intern
Collected and analyzed business requirements to provide the best solution to business needs.
Analyzed the scope of the requirements, and managed requirements to avoid scope creep.
Ensure documentation is aligned to the Functional Requirements and document templates meet SDLC standards.
Incorporated Agile methodology and SCRUM techniques to manage requirements.
Tracked updates in JIRA for requirement gathering and project tracking.
Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
Conducted Requirement Walkthroughs with designers and developers.
Developed a UAT plan and Test Case Scenarios to guide a select group of key end-users in testing.
Provided day to day support and troubleshooting of user and application problems.
Foster and maintained good relationships with customers and IT colleagues to meet expected customer service levels.
Scrum Master Certified
MS Office Suite-Excel, Word, PowerPoint, Project, Access & Visio