Ryam Villanueva

Education:

CEI (Computer Education Institute), San Diego, CA

MCSA, MCP, A+, Net +

Computer Education Institute – CEI

Microsoft Certified Professional Transcript

Microsoft Certified Professional ID: 2957450

Microsoft Certification Status

Microsoft Certified Systems Administrator, November 21, 2003

Microsoft Windows 2000, November 21, 2003

Microsoft Certified Professional, July 03, 2003

Microsoft Certification Exams Completed Successfully

000 - CompTIA A+ and CompTIA Network+, November 21, 2003

218 - Managing a Windows 2000 Network Environment, August 19, 2003

215 - Installing, Configuring, and Administering Microsoft® Windows® 2000 Server, July 10, 2003

210 - Installing, Configuring, and Administering Microsoft® Windows® 2000 Professional, July 03, 2003

Experience:

May 1 2017 To Present Date.

Solar Turbines Incorporated

San Diego, Ca.

IT Technical Services, Traveler and Field support

Traveler and Field support for Caterpillar/Solar Turbines Incorporated

Support for proprietary software/hardware and various licensed software. Win 2k XP/windows 7/10 Professional OS

Lotus Notes 7 and 8

Use tools such as SMS, SCCM, BomGar, for remote access.

Active Directory Administration

Use “Service Center” and “Remedy”as ticketing software

Familiar with Nortel and Cisco Anyconnect VPN software

Supervisor: Garrett G Gardner adb7v7@r.postjobfree.com

Oct. 17, 2006

To May 1, 2017 Solar Turbines Incorporated

San Diego, Ca.

IT Technical Services, Desktop Support

Desktop Support for Caterpillar/Solar Turbines Incorporated

Support for proprietary software/hardware and various licensed software. Win 2k XP/windows 7 Professional OS

Lotus Notes 7 and 8

Use tools such as SMS, SCCM, Net meeting, for remote access.

Active Directory Administration

Use “Service Center” and “Remedy”as ticketing software

Familiar with Nortel and Cisco Anyconnect VPN software

Supervisor: Chris Morrow adb7v7@r.postjobfree.com

Aug. 29, 2005

To Oct. 17, 2006

Solar Turbines Incorporated

San Diego, Ca.

HELP DESK ANALYST

Help Desk Analyst for Caterpillar/Solar Turbines Incorporated

Support for proprietary software and various licensed software. XP Professional OS

Lotus Notes 6

Use tools such as SMS, Net meeting, for remote access.

Active Directory Administration

Use “Service Center” as ticketing software

Familiar with Nortel VPN software

Supervisor: Jessica Grubb, adb7v7@r.postjobfree.com

February 2005

To Aug. 26, 2005

National Mortgage Reporting (Helpdesk Support)

San Diego, Ca

HELP DESK TECHNICIAN

Help desk support center for loan officers, creditors, car dealerships etc. using our proprietary LOS software.

Use remote access with webX meeting manager to help troubleshoot.

Handle an average of 20+ calls a day.

Supervisor: Ron Singer

adb7v7@r.postjobfree.com

November 2003

To September 2004

The Sutherland Group Ltd. (Answers By Gateway) Help-Desk Tech

San Diego, CA

HELP DESK TECHNICIAN (inbound call center)

Inbound call center for gateway computers, upper level help desk support, handling an average of 20-25 calls daily depending on severity of problem.

Utilized Siebel 7.0 as database to track service requests and customer information

Supported mainly Windows 9x-XP and XP entertainment center, office programs (Word, PowerPoint, Excel, Access, Outlook)

Troubleshooting home networking and also setting up small home/office networks. Dealing with various 3rd party software (anti-virus, spyware/adware removal tools, media players, etc.)

Handled all aspects of hardware troubleshooting.

Mainly dealt with desktops, supported notebooks as well.

Technical

Summary:

Microsoft:

Able to implement, administer, and troubleshoot information systems that incorporate Windows XP, 2000, and 9x in a LAN.

Proficient with managing WIN9x, WIN2000 pro/server, XP home/pro resources.

Understanding of internetworking issues in a WIN 9x, WIN2000 pro/server, and XP home/pro environment.

Proficient with DOS and MS-DOS.

Proficient with most Microsoft Office 2000, and 9x, software programs including, Word, Excel, Power Point, Outlook, etc.

A+ Technician:

Ability to implement hardware and software installation and configuration

Proficient in troubleshooting and repair of computers, components, and peripherals

MCP (Microsoft Certified Professional)

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