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Business Analyst

Garden Grove, CA
March 09, 2020

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Zeeshan Ahmed Cell: +1-504-***-**** Business Analyst CA Email:

Professional Summary

A Customer centric Business Analyst with 3+ years consulting experience eliciting requirements from stakeholder to develop define, coordinate, plan, and implement effective business solutions.

Knowledge and exposure to various SDLC methodologies such as Waterfall, Agile-Scrum enabling precision in the delivery of requisite Artifacts pertaining to Requirement Analysis.

Design, documentation and review of business documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification (SRS).

Proficient in requirement elicitation and gathering techniques such as Prototyping, Interviews, Brainstorming and JAD sessions with end users, Subject Matter Experts (SME’s) and stakeholders, Gathered and analyzed the requirements using Rational Requisite pro and documented functional business requirements as product backlogs using JIRA.

Proficient in creating documents like Business Requirements Document (BRD), Functional Requirements Specification (FRS), Software Requirement Specifications (SRS), Request for Proposals (RFP), Requirements Traceability Matrix (RTM).

Impact analysis and Gap analysis is done on current State and Future state assessments around Various Functionalities.

Experienced of generating reports for executive management using Crystal reports so that they can make a sound decision based on the reports.

Good understanding of preparing Responsible, Accountable, Consulted, and Informed (RACI) Matrix.

Experienced in unit, performance, regression and integration testing of data load jobs and maintaining a defect tracking list in SharePoint.

Experience of performing Change Management Role when the new requirements were proposed performing impact analysis.

Experience in scrum activities including Scrum processes, Sprint Planning, Story based Development and Project Management.

Strong analytical, problem-solving and communication skills with particular emphasis on clear, detailed Business Requirements and Functional Specifications.

Experienced in SQL queries to extract data from various databases for data analysis.

Well equipped with excellent communication and organizational skills to face clients.


SDLC, Agile / Scrum, Waterfall, JIRA, Confluence, GAP Analysis, Load Runner, Win Runner, Performance Studio, MS Office, Qualtrics, MS Project, SharePoint,, Quality Center, Rational Rose, MS Visio, Rational Clear Quest, Mingle, Balsamic, RTM, Crystal Reports, Windows


Doctorate of Business Administration (Ph.D.)

West-cliff University, CA

Masters of Business Administrator

KASBIT University, Pakistan


Liberty Mutual Insurance, CA Sept 2019 - Current

Business Analyst


Liaised between operations and technical team to convert business requirements into technical solutions for decommissioning the legacy systems. Worked in a team using agile / Scrum Methodology and participated in backlog prioritization with product owner and Scrum master.

Coordinated with vendors to determine the best methodology for different work streams of the project.

Implemented agile methodology for rapid delivery of the high-quality application and also for development with customer needs and company goals and acted as a scrum master to organize sprint process.

Conducted high-level requirement gathering and elicitation sessions with Business Owners via Interviewing, Prototyping and Brainstorming Sessions.

Conducted regular JAD sessions with the stakeholder, SMEs, system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.

UML-based methods like Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams created using Rational Rose.

Worked extensively with SMEs and performed Gap Analysis to arrive at the gaps between current and future systems and the modules to be impacted.

Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.

Tested and documented installation process for end-users along with Backup and Restore procedures for SharePoint.

Responsible for managing the documented System Requirements and Requirements Traceability Matrix.

Integrated Requisite Pro with Clear Quest to provide all teams visibility and maintain tractability among requirements and change requests.

Helped in identifying User Stories for each of the planned sprints and documented them in JIRA.

Developed strategies with Quality Assurance group to implement Test Cases in Test Director.

Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.

KPIT Technologies, India Jan 2016 to Oct 2018

Business Analyst


Analyzing and understanding of project scope, capture Functional requirements documentation (FRDs) and requirements change notices (RCNs) and timely communication of meeting minutes in Lotus Notes, Created Business Analysis using Waterfall methodology.

Worked with the business unit to define business requirements and analyze the possible technical solutions. Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring, and Asset Management.

Prepared and presented Business Requirement Document (BRD) and Functional Requirement Document (FRD).

Facilitated JAD sessions with management, users and other stakeholders to define the project and also to reduce the turn-around time of deliverables.

Created As-Is Business Process Models using MS Visio.

Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.

Good in developing Use case scenarios to enable design and development of applications using tools like Rational Requisite Pro and Version-One based on the SDLC methodology.

Experience in creating and maintaining the RACI matrix to assign tasks and responsibilities.

Tracked Change Requests and monitored workload and schedule.

Assisted project managers in project planning/scheduling, cost benefit analysis, setting milestones and deadlines.

Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Reviewed software documentation to ensure technical accuracy, compliance or completeness or to mitigate risks.

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