Front Office Associate

PROFESSIONAL SUMMARY

Dedicated and focused who excels at prioritising, completing multiple tasks simultaneously. Specialize in Hospitality. Committed to delivering high quality service. Resourceful, organise and professional. WORK EXPERIENCE

Okada Manila Resort & Casino (993 rooms) – New Seaside Drive, Entertainment City Front Office – Group Coordinator (September 03, 2019 – Present) Front Office Agent – Pre Opening Team (November 28, 2016 – Present)

Marco Polo Ortigas Manila (316 rooms) – Meralco Avenue & Sapphire Road Ortigas, Pasig Guest Service Agent – Operator (November 13, 2015 –November 27, 2016)

Edsa Shangri-La Manila (632 rooms) - 1 Garden Way Ortigas Center Mandaluyong City Club Concierge– (VVIP) Horizon Executive Lounge (June 1, 2015 – September 29, 2015) AREAS OF EXPERTISE

MICROS Fidelio --- OPERA Property Management System

GESS (Guest Experience Software System) ---Rapid response & Guest incidents

SALTO Systems --- Electronic Access Control System

FCS (Federal Computer System)---FCS Connect Guest Services Management

(Guest Request & Inter-dept. work order management) ACHIEVEMENTS

Scored 96.00 % for Departure Service Assessed by Forbes Auditor, Monthly Assessment Front Office – 24/25 (September 2019) Based and criteria by Forbes Travel Guide

Scored 100.00 % for Departure Service Assessed by Forbes Auditor, Monthly Assessment Front Office – 25/25 (December 2018) Based and criteria by Forbes Travel Guide DARWIN QUINTO HERNAEZ

Unit 9-C Fairfax 2 California Garden Square

DM Guevara Street Mandaluyong City

Philippines

Mobile No. +63-927-*******

Email add. adb7nj@r.postjobfree.com

---FCS Gateway and Call Accounting

Unicorn (Interface, Data & Billing)

INTERNSHIP

Dusit Thani Manila, Ayala Center 1223 Makati City (October 20, 2014 – January 31, 2015) 800-hours in Rooms Division Front Office Dept. / Food & Beverages Services (UMU Japanese Restaurant)

MannHann Restaurant Bldg A. MegamallMandaluyong City (April 12, 2014 – September 1, 2014) Accomplished 600-hours in the Dining Area

CERTIFICATIONS

National Certification II (NCII) in Front Office Services Completed the Competency Requirements under the Philippine TVET Qualification & Certification System

(TESDA, Bowline Training & Assessment Center)

National Certification II (NCII) in Food and Beverages Services Completed the Competency Requirements under the Philippine TVET Qualification & Certification System

(TESDA, Bowline Training & Assessment Center)

EDUCATION

2011 – 2015 Bachelor of Science in Hotel & Restaurant Management RIZAL TECHNOLOGICAL UNIVERSITY

Boni Avenue, Mandaluyong City

2007 – 2011 HIGHWAY HILLS INTEGRATED SCHOOL

Calbayog Street, Highway Hills. Mandaluyong City

PERSONAL INFORMATION:

Nationality: Filipino

Date of birth: August 24, 1994

Age: 25

Gender: Male

Civil Status: Single

Height: 5’10

TRAININGS & SEMINARS ATTENDED

A Closer Look at In-flight Catering Operations

Interactive session on IN-FLIGHT CATERING covering Halal, Kosher, HACCP, ISO Standard MacroAsia Catering Services NAIA, Pasay City (September 11, 2014)

Advanced Food and Beverages Service (HOTEL on WHEELS) Astoria Plaza, Ortigas Pasig City(September 18, 2013)

Front Office with Property Management System (HOTEL on WHEELS) Astoria Plaza, Ortigas Pasig City (August 06, 2013)

1-Week Dualized Training Program in Housekeeping, Food & Beverages and Culinary Astoria Plaza,15-J Escriva Drive, Ortigas Pasig City

(December 5-10, 2012)(June 16-21, 2012)(January 16-21, 2012)

Front Office Overview Housekeeping Procedure and Bed-Making, Manila Hotel(September 17, 2012)

1-hour Structured Learning in “Front Office Operations” Genting – Star Tourism Academy (September 17, 2012)

Introduction to Hospitality and Tourism Management & Familiarization Tour Resorts World Manila (September 15, 2012)

REFERENCES

© Ms. Ma. Luisa Bernabe– Front Office Associate

Edsa Shangri-La Manila – 1 Garden Way, Ortigas Centre, Mandaluyong City Cel no. +639**-***-****

© Ms. Cath Jose – De Guzman – Duty Manager

Okada Manila - New Seaside Drive, Entertainment City, Parañaque Cel no. +639**-***-****

© Ms. Karren Magallanes – Guest Service Center Manager Marco Polo Ortigas Manila - Meralco Avenue & Sapphire Road Ortigas Center Pasig City Cel no. +639**-***-****

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