Quality and security with 20 years of past transportation management

WILLIAM PAUL YOUNG

Louisville, KY ***** 502-***-****

**********@*****.*** https://www.linkedin.com/in/paul-young-b7127722

IT Manager

Determined and result-focused IT Professional with experience of more than seven years with a record of administering networks including backup, security management, e-mail systems and application support. Proven expert offering specialties in computer systems, tools, and testing methodologies. Effectively resolved technical issues, skilled in Windows and Linux enterprise as well as Remote access technology. Proficient in streamlining systems operations, having strong decision making, problem solving skills, and an ability to exceed expectations. Experience with all aspects of IT.

Areas of Strength & Technical Skills

Network Maintenance

Risk Management

Systems Monitoring

Process Optimization

Windows & Linux

Organizational Leadership

Design Improvement

Troubleshooting Skills

Info Sec

Professional Experience

United Parcel Service 1/2017 to Present

Senior Computer Operations Supervisor

●Supports Incident, Problem, and Event Management.

●Send out communications on Incidents, Problems, and Events in a form readable by non-technical stakeholders.

●Coordinates Internal and External Communication on incidents.

●Monitors and Drives Continual Operational and Process Improvements.

●Provides IS Technical Support.

●Supervises Department Services.

●Supports and Maintains Stakeholder Relationship.

●Mentors and helps to develop team members to go on for greater responsibility.

GOULDS DISCOUNT MEDICAL 12/2014 to 1/2017

IT Help Desk Lead/System Engineer

●Synchronize with CTO and CFO and owner’s deployment of hardware/software as well as engage in POS configuration and deployment to all locations to increase performance.

●Assisted in managing the security environment as it pertained to all aspects of a HIPAA compliant environment, including but not limited to firewall config, email, threat detection, along with patch management.

●Create and terminate network accounts, manage documentation of user accounts, deliver strategies to maintain security system, and recommend solutions to resolve technical issues.

●Evaluate system specifications to modify infrastructure in addition to accustom for Tier 1 & 2 help desk ticket resolution in an efficient manner to keep standards high.

●Communicate with and facilitate third part vendors during and after incidents for proper resolution and remediation of the cause of incident.

BLUEGRASSNET 12/2011 to 12/2014

Junior Network Engineer/ISP Group Supervisor

●Monitored network system by Nagios network performance software, administered 5 Windows servers, and configured servers 2003, 2008, 2012, as well as EXSI 4.0 and 5.1.

●Supervised a team of Tier 1 and Tier 2 support technicians.

●Member of the managed services department and maintained close customer relationship and developed strong business ties with our managed services clients.

●As a member of managed services team worked with customers to explain and put into terms that were easily understood by non-technical problems and resolutions.

●Monitored emergency power system in datacenter environment to enhance systems efficiency, controlled physical security of servers’ locations, and scheduled maintenance for UPS/servers.

●Assisted in the configuring of the SAN, designed SharePoint master page/page layouts, delivered production work orders prior to deadline, and streamlined network activities.

Geek Squad 12/2010 to 12/2011

CIA Laptop Repair Technician

●Diagnosed and repaired laptops and mobile devices of all brands.

●Responsible for quality control of repaired devices.

●Responsible for correctly diagnosing and ordering of parts for laptops.

●Became a certified repair technician by multiple manufacturers for their product.

Education & Training

Master of Science in Cyber Security and Information Assurance

Western Governors University 2019

Bachelor of Science in Information Systems Security

ITT TECHNICAL INSTITUTE 3.99 GPA

Associate of Applied Science in Information Systems Administration

ITT TECHNICAL INSTITUTE 4.0 GPA

Certification

CompTIA A+ ce

EC Council CEH

EC Council CHFI

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