Manager Engineer
Resume:
RONALDO M. ORTILLANA
***************@*****.***
** - ******** ****** ******* ******** Cubao Quezon City
Summary
Knowledgeable in basic computer networking LAN/WAN access point.
Accept request and problem tickets from Service Desk using ITSM, creating user account using Active Directory
Troubleshoot and Configuration on both Software\Hardware Application in both desktop / laptop.
To assist end-users to solve problems (hardware \ software) related to their workstations and related peripherals (Laptops, Desktops, P.O.S Machine, POS Printers etc).
To install, upgrade, maintain workstations and related peripherals on desktop and Laptop.
Diagnose, repair or replace defective peripherals to users on desktop and Laptop.
Responsible for providing technical support for desktop, printers, operating system, and offices automation software (MS Office, Outlook, etc) to all internal users.
Installation of other peripherals of computers such as Scanner, Printer and etc.
Configuring network printer
Responsible for Machine Deployment to internal users.
Configuration and Set-up outlook mail MS 0365, skype, share point.
Handling \Supporting via phone and email.
Handling Hardware Depot for IT
Coordinating with vendors
Certification/Seminar/Training
ITIL V3 Foundation Training (Certificate of Participation)
INDRA Philippines
Asian Development Bank Ortigas Pasig
June 22, 2018
Work Experience
GENPACT HEADSTRONG PHILIPPINES
IT Consultant (Windows 10 Migration Project Based)
MACQUARIE BANK OFFSHORE LIMITED SERVICES
30th Floor, The Enterprise Center. Tower 1, Ayala Ave. Makati City
October 14, 2019 to January 31, 2020
INDRA PHILIPPINES
Level 2 IT Support
ASIAN DEVELOPMENT BANK
6 ADB Ave, Wack-Wack Village, Mandaluyong, 1550 Metro Manila
October 6, 2016 to June 7, 2019
ACCENT MICRO TECHNOLOGIES INC.
IT Remote Support
IBM PHILIPPINES
Jollibee Center One San Miguel Ortigas
July 19, 2014 – March 9, 2016
ACCENT MICRO TECHNOLOGIES INC.
Onsite Support Engineer / (EUS) End User Support
IBM PHILIPPINES
Eastwood City Libis Quezon City
October 2013 – December 31, 2013
(Project Based)
Transman Manpower
Customer Service Engineer / Local Support Coordinator / 2nd Level Support
IBM PHILIPPINES
September 2008 – December 2012
Education
Tertiary
Samson College of Science and Technology
Computer Electronics Technology
March 2008
Secondary
Ponciano Bernardo High School Quezon City
March 2005
Primary
Ponciano Bernardo Elementary School Quezon City
March 2001
Personal Information
Birth date : July 23, 1987
Birth place : Quezon City
Gender : Male
Height : 5’6
Weight : 120lbs
Religion : Catholic
Civil Status : Single
References
Rowena Bayhon
Service Deliver Manager
Genpact Headstrong Capital Markets
Cheryl Gatillo
IT Manager
Macquarie Bank Offshore Limited Services
Aileen Castro
Branch Manager
Bank of the Philippine Island
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