Matthew Linnard

*** **** **** **, *******, Alberta, T3B 5P3

C: 403-***-****

adb7hm@r.postjobfree.com

SUMMARY Proven to handle large volumes and communicate effectively. Achieve results and complete tasks on time. Successful in expanding knowledge and reaching goals. Defines the 'knowledge is power' phrase. Successful in different business industries from food to big box retail. Continuously offers great customer service and remain calm during escalated transactions. HIGHLIGHTS Cash Handling Proficient with Word/Spreadsheet Employee Scheduling Experienced Computer User Inventory Control Multi-tasker Class 2 Drivers License Computer Repair Diploma Basic Accounting Windows XP, Vista, 7, 8, 10 It Operations and Help Desk EXPERIENCE Southland Transportation

Calgary, Alberta

06/2018 – Present

June 2018 - March 2019: School Bus Driver

Daily Pre-Trip of bus

Ensure Bus is fuelled and safe

Monitor Traffic for route

Manage Student Behaviours

Work with School Faculty

Attend regular safety meetings

Class 2 License

S Endorsement

March 2019 - Present: Access Driver

Assist Clients

Provide Door to door service

Utilize Data Terminal for clients, address, arrival and departure times as well as enter fare.

Verify tickets collected match systerm

Defensive Driving Certificate

World Financial Group

Calgary, Alberta

12/2016 – Present

Independent Contractor (Financial Professional)

Promote solutions to family’s needs

Recruit and Train new members

Advise Families on how to prepare

Live up to the ‘No Family Left Behind’ motto

Provide Education savings plan for families

Educate the public on How Money Works

Work as a team and help with Technology Training Simply Sara Consulting

Calgary, Alberta

07/2014 – 10/2014 : 11/2016 – 07/2017

Brand Ambassador

Promote products for the client

Set up/tear down station

Ensure follow Food Handle Safety

Ensure neat and tidy presentation table

Approach Customers

Upsell The product

BODO WELLNESS TECHNOLOGY

Calgary, Alberta

10/2014 – 11/2016

Wellness Advisor

Responsible for opening/closing of retail location

Provide health related product and solutions to improve life for clients

Match health products to clients needs. Aromatherapy, Heat Therapy, Sleep Therapy, Massage Therapy.

Demo Massage Chairs for clients needs

Match client with correct Mattress for their therapy needs

Sell add on items to complete the sale

Assistant Manager

Work with the store manager in daily operations.

Advise on stock levels

Assist with training of Wellness Advisors

Work with District Manger on how to improve daily operations IT Specialist and E-Commerce Manager

Advise on IT solutions for small/medium size company

Setup and train advisers on new software and equipment

Implemented online TalentLMS training program for new and current advisors

Configuration of WindWard POS software for specialty retain use

Implemented in store training for new POS system

Daily monitor system for issues and take corrective action

Cover as backup store floor coverage in case of advisor absence

Assist with store performance and day to day tasks

Implement VOIP phone system throughout company

Control and set up on E-Commerce website

Monitor and process E-Commerce sales

Work with vendors on stock issues and purchase orders

Complete online order requests and assign to a Wellness Advisor for packaging of shipment.

Update online system with pricing, stock, available items.

Add/Remove online items as company changes

HOME DEPOT

Calgary, Alberta

07/2004 to 05/2014

Head Cashier

Responsible for opening/closing of Front End

Organize cashiers and assign them to registers

Organize breaks and lunches to ensure coverage meets customer demands

Trained on ordering of supplies for Front End

Assisted in January 2006 with opening of new store Beacon Hill as acting Front End Supervisor

Transferred to Beacon Hill Home Depot August 2006 as Head Cashier SUPERVISOR

Promoted to Front End Supervisor April 2007

Responsible for coaching and training of Cashiers, Returns and Lot Associates

Answering the Manager On Duty phone and helping run the store and attend to customer issues

Promoted to Fulfillment Supervisor May 2009

Responsible for inventory associates for ordering and ensuring on hands are accurate and pricing is updated throughout the store

Researching shrink and swells

In charge of pack down team to fill product holes and ensure product available on shelves for customers

Assigned additional role of In Focus Captain (Safety and Shrink awareness team for the store)

Promoted to Special Services and Installation Supervisor 2011

Responsible for follow up on special order product and ensure customer communication performed

Continue to help the Front end with returns

Perform interviews and assist with the hiring process

Work with vendors for product delays and ensure arrive on time

Work with customer installation opportunities

Work with District Installation Manager to ensure performance being met

Assigned additional department: Millworks in March 2012

In charge of 3 departments for reporting and maintaining

Assist customers in Millworks department as floor coverage EDUCATION

HIGH SCHOOL DIPLOMA:

Canmore Collegiate High School, Canmore Alberta

Computers 30 Certificate

Aided in training Computers 10 and 20

Accounting

Consumer Economics

DIPLOMA in PC Repair:

International Correspondence School, Canada

Currently enrolled in Store Management:

Stratford Career Institute, Canada

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