Customer Service Sales Representative

AARON T. ARQUE

** * ******** ******, ****** City

Mobile No: (091*-*******

Email Address: ************@*****.***

Experience Summary

Knowledgeable working experience in customer service related issues, office documentation works. Capable of handling multi-tasking priorities, able to response to different types of work related pressure with ease. A team player and willing to adopt to any environment that I am assigned to.

Employment History

Maersk Global Service Centre

Senior Process Expert

September 2019 – February 2020

•process orders, forms, applications and requests

•direct requests and unresolved issues to the designated resource

•handling logistics and shipping concerns

•Handling multiple emails

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.Provide quality customer service

•Manage the team’s performance and stats

•Main contact for any disputes issues with any shipments

Honestbee Philippines

Account Manager/Vendor Acquisition Manager

August 2017 – January 2019

Operates as the point of contact for assigned accounts

Forecasts and tracks client account metrics

Manage projects within client relationships, working to carry out client goals while meeting company goals

Develops and maintain long-term relationships with accounts

Make sure clients receive requested products and services in a timely fashion

Identifies opportunities to grow business with existing clients

Keep records of client transactions

To seek and negotiate with potential clients

Acquire Asia Pacific

Customer Service Representative/M2 Correspondence Specialist

June 21, 2014 - July 10, 2017

• Troubleshoot and diagnose customer’s basic and complex issues at the onset of every call.

•Provide information in response to inquiries about products or services and handle and resolve complaints.

•Provide quality customer service

•Resolving issues from customers through email and chat

•Handling multiple chat concerns

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Yell Mediaworks (Philippines) Inc.

UK Data Management

June 2012 – May 2014

•perform customer verifications

•process orders, forms, applications and requests

•direct requests and unresolved issues to the designated resource

•manage customers' accounts

•keep records of customer interactions and transactions

•record details of inquiries, comments and complaints

•record details of actions taken

•manage administration

•communicate and coordinate with internal departments

•follow up on customer interactions

Acquire Asia Pacific

Outbound Sales Representative

January 30 – March 30, 2012

•Troubleshoot and diagnose customer’s basic and complex issues at the onset of every call.

•Provide information in response to inquiries about products or services and handle and resolve complaints.

•Obtain and evaluate all relevant information to handle inquiries and complaints

•Perform customer verifications

•Process orders, forms, applications and requests

•Direct requests and unresolved issues to the designated resource

•Manage customers' accounts

Aegis People Support

Customer Service Representative

March 2011- September2011

•Answer incoming calls from prospective guests and travel agents

•Process all reservation requests, changes and cancellations received by phone, through corporate reservations center or travel agencies.

•Promote and sell holiday and other packages to callers requesting reservations on designated dates

•Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.

•Close sales transactions

•Provide quality customer service

Onward Resources Inc.

Recruitment Officer

December 2009 – February 2011

•Conduct initial screening and interview of candidates; forward appropriate candidates to Recruitment Coordinator.

•Write up job descriptions for new job orders.

•Maintain job boards.

•Prepare daily, weekly, and monthly action plans and goals.

•Actively work to build networks and act as a liaison with partner agencies both local and abroad

•Travel both locally and international to source out applicants and clients

Onward Resources Inc.

Recruitment Coordinator

May 2009 – November 2009

•Receive all the job applications, sort and classify based on each profession and store in database for retrieval as and when required.

•Specific recruitment processing tasks include: short listing candidate CV’s against job descriptions, updating vacancy and applicant status within the recruitment procedure, organizing interviews and producing interview schedules, liaising with applicants to provide updates on their progress etc.

•Arrange for test & interview appointments with the short listed candidates for testing and administer test

EDUCATION

BS Business Administration Major in Marketing, 2008, Centro Escolar University

KNOWLEDGE & SKILSS

•MS Office specifically in MS Word, MS Excel, MS Power Point

•Advance verbal and written communication skills

•Ability to effectively and efficiently handle multiple, simultaneous tasks

Contact this candidate