Desktop Support Assistant
Resume:
CHANDRA MOHAN.K
Village High Road, Sholinganallur,
Chennai-600119
***********@*****.***
IT SUPPORT
Career Objective: -
Looking for a challenging career in the field of System administrator position with an exciting, innovative and ambitious company that offers room for progression.
TECHNICAL SKILLS
Servers Side – Windows 2008, 2012, 2016
Firewall – Fortinet, Palo Alto, Juniper 350, SRX 340
HP Switches - 2580, 2810, 5120
Cisco Routers - 2500, 2600, 3600 series
Cisco Switches - 500 series
Configuring Site To Site VPN and Remote VPN
WAN Technologies - Leased Line, VPN
Networking services - Telnet, DNS, DHCP, HTTP,
LAN Technologies - Ethernet, VLAN .
Mail Server -Exchange Server 2010
Mail Client-Outlook, Squirrel Mail
Web Servers –IIS
Databases –SQL Server,
Storage - Symantec
ITIL based Management tool @Your Service,
Network monitoring tools like PRTG, MRTG with NOC room.
PROFESSIONAL EXPERIENCE
June 2016 – Present
Designation : IT Assistant Manager
Organization : Crowne Plaza Chennai Adyar Park, Chennai
Installation and maintenance of Windows based systems within a client’s digital environment.
Worked with Hotel Softwares such as
WINHMS(ATTENDANCE),OPERA(PMS),MICROS(POS),
PROLOGIC(ACCOUTING),DELPHI(BANQUETS)
Evaluates industry trends, standards and new technologies to recommend change (i.e., evaluate and integrate new OS versions, drivers and hardware).
Configuring AD and user maintaining on 2008 & 2016.
Configuring and maintaining Fortinet,Juniper Firewall (SRX340), HP Blade Server (BL460C)for more than 250 clients.
Installing and Maintain windows 7,8.1,10 Desktop Machines
Configuring and Maintaining Kaspersky Antivirus and applying updates.
Configuring and Maintaining WSUS server to update latest windows updates.
Configuring and Maintaining Users & Groups in Active Directory Server.
Providing advice on selection and purchase of IT equipment.
Produce routine daily logs, exception reports and reports on major service incidents
Helping users in installing Local and Network printer.
Configuring and managing @your Service (ticketing tool).
Provide day to day support for internal network/WAN infrastructure and connectivity requirements. Troubleshooting Network issues.
March 2015 – May 2016
Designation : IT Executive
Organization: Turyaa, Chennai
Providing Technical Support, installation, configuration & maintenance of all kinds of Operating System and Software Packages.
Maintaining EMC Data Domain & EMC Storage.
Maintaining Palo Alto Firewall.
Maintaining Networker for all systems.
Troubleshooting for Hardware, System Software, Networking, Printers and follow up with Hardware Service Engineers and Software developers.
LAN & WAN Configuration and maintenance.
Installing, Configuring & Administering Cisco Router Series 2500, 2600, 3600. Installing,
Backup of Data – Daily, Weekly and Yearly basis using External Devices (CD, DVD, TAPE & ZIP Drives).
Internet / Outlook configuration and troubleshooting.
Purchase of Software’s, Systems and Printers to Company.
June 2010 – February 2015
Designation : Asiana, Chennai
Organization: IT Assistant & IT Executive
Providing Technical Support, installation, configuration & maintenance of all kinds of Operating System and Software Packages.
Troubleshooting for Hardware, System Software, Networking, Printers and follow up with Hardware Service Engineers and Software developers.
Citrix Server maintenance & Cisco IP phone configurations.
LAN & WAN Configuration and maintenance.
Installing, Configuring & Administering Cisco Router Series 2500, 2600, 3600. Installing, Configuring & Administering Cisco Catalyst Switch 500 Series.
Windows 2003 & 2008 Server Configuration and troubleshooting.
Maintenance of Company Website.
Backup of Data – Daily, Weekly and Yearly basis using External Devices (CD, DVD, TAPE & ZIP Drives).
Internet / Outlook configuration and troubleshooting.
Purchase of Software’s, Systems and Printers to Company.
GLOBAL IT CERTIFICATIONS
MCITP Certified
RHCE Certified
ACHIEVEMENTS
●Installed and configured windows 2016 with WSUS
●Installed and Maintained Intra Mail Server
●Installed and Maintained Additional AD server.
●Configuring Rules in Fortinet and Juniper Firewall
ACADEMIC CREDENTIALS
●Bachelor’s Degree in Computer Science, Pondicherry University 2009, India
PERSONAL DETAILS:
Date of Birth : 16.07.1987
Father’s Name : Krishna Moorthy.G
Marital status : Married
Languages : English, Tamil.
Declaration:
I hereby declare that the details furnished above are true to the best of my knowledge.
(Chandra Mohan.K)
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