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Customer Service Loan

Denver, CO
March 09, 2020

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Kimberli Lonergan

**** **** *****, ******, **. 80005

Phone: 720-***-****



I have been on several sides of the fence. From processing, origination, underwriting and closing and I understand what it takes to make things work seamlessly. I believe in a positive resolution along with a coherent team environment. My sole focus is the customer along with team morale.


Academy Mortgage - Loan Processor - November 2010 to June 2011

Supported multiple Mortgage Loan Officers through effective communication and issue resolution.

Verified loan documentation for adherence to Conventional, FHA and VA policies.

Managed a high volume of loans with attention to time sensitive tasks related to a seamless loan process.

Chase L.P. - Loan Processor - May 2010 to November 2010

●Loan Processor

Performed a variety of loan documentation duties on complex loans using a comprehensive knowledge of Conventional, FHA and VA policies and procedures.

Completed all test cases for approval of my credit decision authority.

Performed on an average of 35.5 closed and funded loans per month.

Wells Fargo Home Mortgage - April 2009 to January 2010

●Loan Processor

Supported several Home Mortgage Consultants on complex loans using loan notes and email notification.

Completed all test cases for approval of credit decision authority.

Aurora Loan Services - September 2006 to February 2008

●Team coordinator

Managed 13-15 employees consisting of Underwriters, Mortgage Specialist, team assistants, closers and funders.

Responsible for the business results of 22 Account Executives and their daily operations.

Pulte Mortgage LLC - January 1998 to June 2006

●Team Lead

Hired as a Loan Processor and was Loan Processor of the year three years in a row.

Promoted to Loan Counselor where I received the highest customer service scores while carrying the largest volume.

Promoted to Mortgage Center Team Manager responsible for three Pulte Homes branches and 15 Loan Officers.

Designated a Top Gun (top 10% performance and customer service company wide)

Certifications and Training

●DU and LP certified, DE certified (inactive since 2006), other training and certifications provided upon request.

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