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Social Media Technical Writer

Chicago, IL
March 09, 2020

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Evan R Nowlin

Technical Writer and Documentation Specialist Seeking a Healthy, Lateral Career Move 313-***-**** Chicago, IL


Technical Writer & Editor Freelance

Remote 2017 – Present

•Synced with Documentation and Product teams at Pypestream to deliver B2B2C Conversational AI product to customer. Scope of documentation revolved around updating existing docs to be compliant with release specs and authoring new help content entirely in Atlassian Confluence.

•Linked up with client in legal sector to create intuitively detailed customer-facing UI text and online help content.

•Ghost-wrote and edited Piper Willoughby’s 236-page book, Musings on Weirdness in Love and Meditation (Balboa, 2018). Trimmed over 100 pages to increase client’s flow and readability.

•Penned clean copy for website of opera singer, Monica Dewey, establishing professional tone and increasing readability.

Technical Writer Vertafore

East Lansing, MI 2013 – 2016

•Developed online help systems, user and technical (API) documentation, and authored release notes for two SaaS lines.

•Overhauled and augmented Education Provider Services online help guide and user manual for 2016 software release.

•Strategized help content, style guides, and documentation templates with Documentation team for company-wide implementation, meeting key target deliverables, while producing up-to-date content concurrent with software line releases, authored in MadCap Flare and Adobe RoboHelp.

Café Manager & Trainer Heritage Bicycles

Chicago, IL 2019 – 2020

•Designed training model and wrote documentation for new training program. Conducted trainings with over 50 new hires, administering detailed presentations and hands-on education.

•Submitted restructuring proposal for better efficiency and resource management, slashing payroll by 60%.

•Devised comprehensive budget using extensive data analysis to accurately negotiate with vendors, set prices, manage inventory, and effectively order.

•Led weekly optimization meetings with 4-person management team.

Lead Roaster & Production Manager Ashe Supply Co.

Detroit, MI 2017 – 2019

•Structured intuitive spreadsheets for COGS & Profit Margin, inventory, and order guides, which aided in the effective delegation of tasks to staff.

•Negotiated and secured major wholesale contracts with Punch Bowl Social and TechTown Detroit. Roasted over 200 lbs. of coffee/week to meet increased demands of wholesale accounts.

•Moderated social media accounts with over 4,000 followers.


Wayne State University

English, 2013 – 2017

Relevant Courses:

Technical Writing, Special Topics: Writing and Publishing, Poetry: Literature and Writing, Literary Studies, Global and Transnational Studies, Contemporary Art, Chinese Literature


Technical Writing, Documentation, Content Writing, Editing, Creative Writing, Madcap Flare, Atlassian Confluence and Jira, Adobe RoboHelp, Google Suite, Snagit, Slack, ServiceNow, Trello, Microsoft Word, Excel, PowerPoint, Publisher, Quark Xpress, Conversational Spanish


Well-Written Essays, Community Events and Engagement, Cycling, Bikepacking, Coffee Roasting, Ultralight Global Travel, Detroit Tigers, Cooking, Learning Languages, Organic Gardening, Growth, Family, Dogs


Alex Hillman

Heritage Bicycles


Tim Owen


VP of Product Management

Barrett Watten

Wayne State University

Professor, Cultural Studies

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