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Customer Care Data Analyst

Thessaloniki, Central Macedonia, Greece
March 09, 2020

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Dimitrios Thomaidis

Personal Information

Address: Vizihs 7, Thessaloniki, Greece


Phone: 0030 697-***-****, 0030 231*******

Skype : dimitrios thomaidis

Linkedin : Dimitrios Thomaidis


I am a postgraduate student in Master Business Analytics & Data Science and hold Bachelor in Business Administration looking for a challenging career. The last 4 years I had the opportunity to combine my studies with Accounting, Business Consulting, Project Management and Data Analysis. I realized that this fascinates me and therefore decided to chase a career within a global impact company.


Financial Accounting Economics Risk Management

Business Strategy Financial Analysis SPSS

MS Power BI Management Consulting Logistics

Data Modeling and Mining Strategic Planning MS-SQL Server Business Intelligence Business Analytics SAP Software PYTHON 3 R MS Azure ML Studio


2018 – TODAY Master - Business Analytics And Data Science University of Macedonia, Thessaloniki, Greece

Related subjects: Tools for Business Analytics, Big Data and Business Intelligence Systems, Descriptive Analytics, Data Management methods and techniques, Business Analytics with Management Science models and methods, Decision Analysis and Optimization, Advanced Predictive Analytics and Data Mining, Advanced Statistical methods and multivariate Analysis, Web and Text Analytics, Financial Analytics 2007 – 2012 Bachelor - Business Administration

University of Western Macedonia, Kozani, Greece

Related subjects: Financial Accounting, Marketing, Business Management, Economics, Statistics, Mathematics, Financial Management, Project Management, Information Systems Management, Digital Management, Business Strategy, Logistics, Business Accounting, Management, Operational


Professional Experience

11/2016 – Present: Edil Hellas Group of Companies, Thessaloniki, Greece Role: Business Analyst - Data Analyst in the field of Construction / Telecommunication Company

Job description: Requirement Gathering & Analysis, Project Management, Visualization, Statistical data, Drawing up of the budget for projects, KPI Dashboards & Scorecards, Data Mining

& Analytics, SAP Solutions, Worked closely with knowledge corporate leadership to identify customer care business needs and the costs/benefits of implementing various company-wide computing solutions

04/2015 – 11/2016: Alpha Plan Consultants, Thessaloniki, Greece Role: Business Consultant - Project Manager in the field of Business Consultant

Job description: Risk Management, Data Analysis, Studies for Business (Business Plan, Marketing Plan, Market research, Subsidized Development Programs etc.), Accounting, Sales Organization, Business Organization, Organization and promotion of exports.

10/2011 – 03/2012 Water Supply Company of Thessaloniki (EYATH), Greece Role: Accountant / Officer, Internship

Job description: Arrange and manage documentation, Entries in the ERP system, Create credit invoice, Guarantee Returns. Languages

Greek (Native) English (Fluent) German (Basic)

Technical skills

Programming: Microsoft SQL Server, Q-BASIC, Python 3, R, MS Azure ML studio, IBM Optimization Studio12.8, Google Cloud Platform, MongoDB Use of: SAP software, Epsilon net Payroll applications, MS Office, VISIO, SPSS, Microsoft Power BI, Tableau


08/2019 – 10/2019 IEEE-CIS Fraud Detection (Kaggle) 04/2019 – 06/2019 Predicting Instacart Market Basket Analysis (Kaggle) 02/2019 – 04/2019 Predicting Flight Delays - Ms Azure ML Studio / Python 3 01/2012 – 06/2012 "Marketing in The Banking Business" example of Emporiki Bank

Interest and activities

I enjoy a great range of sporting activities including basketball, tennis and swimming. I take part in various teams and have represented my university for 4 years in the basketball team

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