Customer Service Sales

ASHOK KUMAR

*** ********* ****, ******** ** Phone: 289-***-**** Email: ****************@*****.***

PROFILE

Passionate and friendly customer service associate with 4 years experience as front-line customer service, record keeping and office management. An expert communicator efficient in multitasking and meeting strict deadlines of assigned tasks.

KEY SKILLS

Excellent written, oral and interpersonal communication skills

Effective team member who also works well independently in a fast-paced environment

Strong customer focus using passion and problem-solving skills

Highly organized, dedicated and with managerial capabilities committed to professionalism

Proficient in MS Office applications and Online Data Entry

Working knowledge of customer service software, databases and tools

EDUCATION & PROFESSIONAL DEVELOPMENT

Microsoft Applications

Online Training, India.

Master of Business Administration (MBA)

Sikkim Manipal University, India.

PROFESSIONAL EXPERIENCE

Customer Sales Associate- Retention and Account services 2019 - 2020

S & P Data, Hamilton.

BELL-Canada / SPRINT-USA

Contacted existing customers to inform them about a product or service using scripts

Answered questions about products or the company and direct prospects to the field sales team

Updated customer information in the database and processed orders in an accurate manner

Handled grievances to preserve the company’s reputation and resolved various billing issues / plan changes

Proposed different treatments and offers to retain customers with Sprint telecommunication

Accurately documented customer interactions within the appropriate systems

Account Executive 2019 - 2019

You Me We, Hamilton.

Delivered a comprehensive service to customers and build sustainable relationships to provide effective service

Maintain accurate records and document all customer service activities and discussions

Handle customer questions and provide appropriate solutions and alternatives; follow up to ensure resolution

Strive to understand the customer queries and recognize the needs, while utilizing the product knowledge to serve in the best possible way

Corporate Sales Manager 2016 -2019

Inspire Worldwide Support, India.

Provided Management support and planned to ensure positive business relation with clients, vendors, contractors resulting in growth of business

Tracked the budget and schedule for the progress of the project and realistic forecasts to the management team with its timely completion

Reviewed and analyzed weekly and monthly report and prepared quarterly reports as required

Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions

Responsible for handling customer objections/queries and meeting conversion/revenue targets.

Recruited, mentored and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment

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