Executive Assistant Customer Service

Jacinda Pierre-Hammond

*** ********** ****** ** ********, NY 11590 646-***-**** *******.******@*****.*** Professional Profile

Office and leadership coordinator for Europe’s first mobile banking company who has recently launched in the US market and is leading to break the US banking model. Due to my experience with a new and innovative FinTech startup, I have been able to continuously adapt in an ever changing and fast paced environment. My skills and ability to be extremely organized has allowed me take initiative with minimal directive while always maintaining a positive attitude.

Skills

Customer Service

Problem Resolution

Time Management

Process Improvement

Organizational

Administrative

Leadership

Microsoft Office

Accuracy & Attention to Detail

Sales Tactics

Ability to maintain high level of

confidentiality

Google Suite

Professional Experience

N26– New York, NY

Office and Leadership Coordinator 09/2019- Present Providing support administration for US CEO and leadership team including calendar, travel, events, and meetings o Working cross functionally with different teams in the US and Europe to help support and provide a seamless experience for team members, visitors, investors and all key stakeholders. o Created new processes to assist in office coordination to provide office support during company's hyper growth o Implemented effective calendaring techniques that increased CEO “better used” time by 25% per day o Able to thrive in ad hoc work as well as managed work environment o Candidate coordination for interview cycle

o Assist with new hire on-board new/transferred/promoted employees with access, badges, set-up, etc. o Office support for maintenance and facilities requests and vendors. Santander Bank– New York, NY

Executive Assistant 02/2017-09/2019

Provided support for Regional President and 10 district level executives in the Greater New York and Northern New Jersey area. Daily functions included secretarial and administrative assignments of a confidential nature, calendar management, scheduling meetings and book meeting rooms. Recognized strengths and accomplishments included: o Creating reports, spreadsheets, event budgets, and PowerPoint presentations o Office support through facilities, maintenance, and ordering supplies o Planning and overseeing logistics for job fairs hosted by Regional President o Project manager for creating, planning and overseeing 3-4 focus groups quarterly throughout the region. Resulting in as a key driver in a 10% CSAT improvement for the region. Bank of America– Brooklyn, NY 06/2014- 02/2017

Relationship Manager

o Held record breaking cross-sell rate at 94%

o Production rate resulting in top 25% ranking

o Maintained strong customer service skills in resolving client issues surpassing CSAT goal quarter over quarter. Chase Bank– Brooklyn, NY 06/2010- 05/2014

Relationship Banker

Consulted clients in both deposit and investment needs after successfully attaining Series 6, 63 and life insurance licenses. o Ranked in top 15% in partner referrals.

Personal Banker

o Ranked top 10% in production

o Partnered closely with Financial Advisors, Mortgage Bankers, and Business Banker Partners in order to effectively service clients

o Played a key role in leading the branch to surpass KPI's consistently quarter over quarter STONY BROOK CAMPUS RESIDENCES– Stony Brook, NY 06/2007- 08/2009 Administrative Assistant

o Managed day-to-day operations of Campus residence summer conference program. o Provided operational and administrative support to the Director of Housing and Residence Life. o Processed orders, checks, and reimbursements for the office. o Worked closely with outside vendors from department events. o Scheduled and attended weekly meetings with the Director. o Maintained accurate and updated records for the Residence Life office. Education/Certifications

STONY BROOK UNIVERSITY GRAD SCHOOL – Stony Brook, NY STONY BROOK UNIVERSITY – Stony Brook, NY Human Resources and Professional Development, 2011 Bachelors of the Sciences in Psychology, 2009

Contact this candidate