Customer Service Manager

Walinton Valdez

** **** ** # **, ******** Luperon,

Santo Domingo, Dominican Republic.

Mobile: 809-***-**** / **************@*****.***

Professional Profile

Seven years’ experience working in the Air /Maritime industry in Dominican Republic

Lloyd’s Certification Technical Cargo Surveying / Lloyd’s Agency Standards & Values

Supervisory and operations management experience

Supervisory and Logistic Manager Experience in the set-up and operations of a new company.

Major Strength: Multitasking, leadership, crisis management, customer relations.

English Language Comprehension and communication skills.

Education / Training

Bachelor Degree in Industrial Engineering Sept. 2005 – Oct 2011

Technologic University of Santiago, Santo Domingo, DR

Workplace Safety Jun – 2013

Technical Professional National Institute

English Technical report redaction Dec 2017

Technical Professional National Institute

Technical Cargo Surveyor Jun2017 - Sept. 2017

Lloyd’s Of London

Technical Container Inspector June 2018

International Institute of Container Lessors

BASC Documents Authentication March 2018

Training

Technical Welder Current 2019

Technical Professional National Institute

Skills / Qualification

Supervisory

Excellent leadership skills: Open communication, listen to opinions, provide constructive feedback, Critical Thinking, time and priority management, problem solving and delegate workload evenly, focus on details.

Managed up fifty staff members

Provided excellent internal customer service: Friendly, proactive, ability to asses’ needs and intervene when problems arise.

Operations

Cargo discharge coordination, distribution, storage and handling: verification and follow up dispatch operations.

Claim Handler, Damage assessment and survey report.

Pre-loading / discharge surveys, outturn surveys, condition surveys and P&I representation.

More information Upon Request!

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