Salesforce Administrator/Developer
Resume:
Kelly Tomblin
*****.*******@*****.***
https://www.linkedin.com/in/kelly-tomblin-42075a112/
Objective
To hold a position offering challenge, responsibility, and an opportunity for career advancement.
References available upon request.
Certifications listed under full name: Dianna K Tomblin
Currently pursuing Salesforce Platform Developer/Service Cloud/NPSP Certifications
Experience
HB Hospitality - Raleigh, NC
Salesforce Developer Consultant
November 2019 – January 2020
Create, test, and debug APEX code and Visualforce pages that power online community
Create custom fields, workflows, triggers and process builders
Quantros - Greenville, SC
Salesforce Developer Consultant
April 2019 – January 2020
provide first level salesforce end-user support to internal team, such as access issues, data issues, and system functionality questions.
continuously analyze and monitor data integrity and security.
maintain data quality by identifying and deleting/merging duplicate records, cleansing and updating inaccurate data, including hierarchical veracity.
assists with ongoing system administration, including security, profiles, sharing settings and role hierarchy.
assist in evaluating and implementing new features and third-party applications.
used data loader for insert, update, and bulk import or export of data from salesforce.com objects.
used it to read, extract, map, migrate and integrate data into salesforce as needed from comma separated values (csv) files.
develop workflow rules, time-triggered tasks, and validation rules to keep data clean.
setup and configure custom fields and reports to help optimize their use of time and data.
configured advanced search features and user interface to improve end support efficiency, usability and performance.
communicate with other development teams to confirm requirements and integration testing good understanding of best practices for sfdc configuration, customization, integration and data migration in sfdc
ENABLED AND CONFIGURED EINSTEIN ANALYTICS
ACTIAN Corporation – Palo Alto, CA
October 2019 – December 2019
Technical Writer
Planned, wrote, and edited training documentation manual for employees, as well as new and existing customers.
Documented engineering processes and specifications for product delivery and product patch releases.
Maintained training documentation and updated documents with new features available in product release.
Regularly use propriety and OTS software and databases to verify accuracy of training material.
Consulted with IT staff to ensure quality, timeliness, and efficiency of technical document updates.
Clemson University – Clemson, SC
Salesforce Architect Consultant
March 2019 – July 2019
Design system and customizations in Salesforce.
Drive creation of technical design documents leveraging Salesforce's best practices and ensure proposed and existing systems are aligned with organization’s goals and objectives.
Lead conceptual and technical solution team for assigned features improvements to meet business requirements while ensuring compliance with established architectural principles, standards, and processes.
Monitor and approve configuration, solution architecture, development and quality assurance aspects of features.
Identify opportunities to overcome internal/external business challenges, propose new solutions, and recommend best practices.
Stay up to date on Salesforce’s latest offerings and explore beta/pilot functionality if relevant.
Implemented, configured, and customized NPSP package into SFDC platform.
IMI Worldwide Properties – Greenville, SC
Salesforce Consultant
August 2017 – May 2019
Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.
Salesforce Dot Com (SFDC) development and implementation using Apex programming, Visual force, SFDC configuration, Web services (SOAP/json).
Implemented Salesforce security and sharing rules at object, field, and record level and created Roles/Profiles for agents and managers. Configured permissions for business users according to organizational hierarchy.
Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, triggers, custom objects, fields, record types, page layouts and formulas
Identify opportunity for optimization, process redesign or development of new process/policies to reduce cost, improve quality and drive revenue growth through new Salesforce functionality.
Assist sales with developing prototype demonstrations, as well as managing and completing Salesforce system configuration(s) and setting up users.
Administered incident response and break-fix systems.
Designed and documented relevant system code and configurations.
Identified and recommended salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance.
Managed API integrations and web services.
Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
Integrated Salesforce with other applications using web services and API’s
Effective work of Data Migration using Import/Export wizard and Apex Data Loader for bulk import or export of data from Salesforce.com objects.
Create proposals for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
ACTIAN Corporation – Palo Alto, CA
March 2015 – April 2018
Technical Writer
Planned, wrote, and edited training documentation manual for employees, as well as new and existing customers.
Documented engineering processes and specifications for product delivery and product patch releases.
Maintained training documentation and updated documents with new features available in product release.
Regularly use propriety and OTS software and databases to verify accuracy of training material.
Consulted with IT staff to ensure quality, timeliness, and efficiency of technical document updates.
SAAS Solutions Engineer
Responsible for a successful Salesforce Dot Com (SFDC) implementation and coordination between customer and colleagues from project management, development and sales. My other responsibilities include:
Creating custom solutions (maps and processes) on Actian DataConnect Cloud critical to our customer business.
Developing specific connectors for deployment to Actian DataConnect to customer Salesforce platforms / enterprise systems.
Effectively communicate Salesforce solution details with clear documentation.
Experience defining Salesforce systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
Engaged in code reviews and ensure adherence to best practices
Created plan for data migration, performed tasks for data migration, like Data mapping and data loading.
Migrated data from Salesforce Classic to Salesforce Lightning multiple times.
Computer Skills
Platform: Force.com, Lightning
Languages: SQL, XML, XSLT, Java
Operating Systems: Android Release 9.0, Windows NT/2000/XP/2003/Vista/7/8/10 Enterprise, Hollander, ACT!, Linux
Sales as a Service (SaaS): Salesforce.com, Oracle, Microsoft, Amazon Web Services, Slack, Docusign, Cisco
Software: MS Office 2003/XP/2003/2007/2010/2013/Professional Plus 2016, Adobe Acrobat Pro, Evernote, Google Docs, Jing
Web Browsers: Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox
Salesforce.com: Apex, Visualforce (Pages, Component & Controllers), SOQL, Salesforce Lightning Design System, Service Cloud Console, Lightning Components, NPSP, Salesforce Inbox, Email Template, formulas, Validation Rules, apex trigger, workflows and approvals, Salesforce.com Data Loader, App Exchange, Workbench, Analytic Snapshots, Email Services, Case Management System, Community Cloud
Contact this candidate