Customer Service Manager

Elias El Habre

• Nationality: Lebanese

• Home Address: Lebanon – Beqaa-Mreijat Main Road

• Mobile Number: +974-****-****

• Email Address: ************@*******.***

• Date of birth: 04/09/1993

• Marital Status: Married

Personal Summary

7+ years of experience in hospitality field is now looking forward to obtaining a position in a progressive environment which will challenge and utilize my ability. Having an exceptional interpersonal communication, customer-focused, effective workflow management, excellent time management and adherence to high customer service standards.

Experience

January 2016—January 2020

Habre’s Restaurant (Beqaa-Mreijat) – Restaurant Manager

• Executed daily operations of opening and closing shifts, gathering and implementing all proper tools for running shift (e.g., schedules, reservations, cashiers change and made any changes pertaining to the outlets).

• Ensured freshness of ingredients and the highest levels of customer service, professional practices, strong product knowledge, cleanliness and safety.

• Maintained dining room order of service according to the restaurant’s quality and service standards.

• Ensured correct operation and balancing of cash registers and daily reporting.

• Increased sales at all opportunities through customer service by practicing up selling and cross selling.

• Created harmonious team-oriented environment amongst all staff within the restaurant.

• Recruit, hire, and oversee training for staff.

• Maintained high standards of morale and personal appearance of all staff.

• Arrange for maintenance and repair of equipment and other services. February 2012—December 2015

Restaurant Supervisor - Habre’s Garden Restaurant (Beirut-Sin el fil)

• Scheduled and directed staff in daily work assignments to maximize productivity.

• Aid on the floor during entire meal periods and ensure adequate coverage.

• Assisted the restaurant manager with all daily tasks, and independently handled projects and customer concerns as well

• Developed and executed events.

• Ensured guests are satisfied by assisting with serving, seating and communicating with the kitchen and striving to speak to all guests.

September 2010—January 2012

Cashier - Habre’s Garden Restaurant (Beirut-Sin el fil)

• Handled cash (opening and closing).

• Provided high customer service level.

• Placed orders for necessary goods such as food, kitchen tolls and cleaning products.

• Answered telephone calls regarding reservations, menu questions and business information. Education

• 2010-2013: American University of Science and Technology (AUST): BS in Hospitality Management.

• 2007-2010: American Universal College (AUC): Hotel Management.

• 2007: Notre Dame des Apotre: Lebanese brevet.

Languages

• Arabic (Native).

• French.

• English.

References - available on request.

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