Sunny Wadhva
**** ********* ******, *********** **, L5M 7K9 416-***-**** ********@*****.***
Summary of skills
Excellent interpersonal and communication skills, demonstrate willingness to work in a team environment.
Proficient in Microsoft Word, Excel and PowerPoint.
Strong leadership qualities that includes training others in sales process and other job objectives.
Detail oriented, strong organizational skills with an ability to carry out tasks with minimal supervision.
Ability to exercise good judgment, make sound decisions and solve problems.
Experience providing customer service and admin support.
Highly versatile and proactive young professional willing to learn new concepts and contribute as an integral team member.
Education
BACHELOR OF COMMERCE APRIL 2018 RYERSON UNIERSITY
Major: Marketing Management
ADVANCED DIPLOMA APRIL 2014 SHERIDAN COLLEGE
Major: Marketing Management
ADVANCED DIPLOMA APRIL 2007 GEORGE BROWN COLLEGE
Major: Financial Management
Experience
SMALL BUISNESS SALES CONSULTANT BELL CANADA JUNE 2017 – PRESENT
Understanding customer’s needs and tailoring the right solutions, as a result establishing a great long lasting customer relationship.
Trained team members on the process of selling to small business clients. As a result team members were better able to help their clients.
Coached team members on sales tactic and process, by performing role plays and coaching sessions. As a result team members would have a higher chance of closing a sale.
Prepared weekly attainment reports which contained team member’s sales per week. As a result management had better line of sight on the sales activity and progress or the week.
SALES CONSULTANT BELL CANADA APRIL 2016 – JUNE 2017
Led my team’s huddles by discussing new promotions and strategies, listening, taking and giving feedback, resulting in a well-equipped team.
Appointed customer experience team lead, which helped coach and train team members to give a better customer experience.
Prepared weekly coaching reports which outlined the progress of customer experience KPI for each team member.
Performed daily training sessions on new products via online on the computer. This allowed us to be better prepared to assist clients.
Achieving high sales targets by talking to customers and coming up with solutions that work.
SMALL BUSINESS SALES CONSULTANT BELL CANADA SEPTEMBER 2011 – APRIL 2016
Handled admin and inventory by doing scheduled inventory counts and checking previous day’s paperwork. As a result the store was always compliant when it came to these actions.
Substituted as manager by ensuring the policies and procedures were followed, team members conducted themselves in a professional manner. Prioritized satisfaction of every customer.
Conducted weekly training sessions by having continuous coaching sessions. As a result team members had the tools to improve their sales or the following week.
Prepared weekly small business sales reports by gathering weekly sales information. As a result management had a line of site on the weekly progress of each team member.
SALES CONSULTANT BELL CANADA NOVEMER 2008 – SEPTEMBER 2011
Helped customers choose the right phone and plan by asking lifestyle questions and learning customer’s needs. As a result the clients left with the proper product that fit their needs.
Trained new employees on sales strategies by showing specific strategies that could be used during a sale. As a result these employees were able to practice these strategies before going out and using them on actual customers.
Completed visual merchandising for the store by following a planogram. As a result visual merchandise was completed and the store was compliant.
Constant training about products and service, this was done through online training. As a result I was better prepared to assist clients.
ACHEIVEMENTS/ACCOMPLISHMENTS
Awards:
oTop Performer in Sales 2018
oTop Performer in Sales 2012