Administrative Assistant Customer Service
Resume:
Norma Ramirez
********@*****.***
Summary
To work for a reputable company and utilize my experience with my phone etiquette, friendly voice, and passion for helping customers and or clients.
Work History
Pepsi-Cola Bottling Company Receptionist/Administrative Assistant
San Antonio, TX July 5, 1993 to August 31, 2017
•Collected and distributed messages to sales team members and mangers to support open communication and high customer service.
•Oversaw inventory activities including materials monitoring, ordering or requisition, and supply
stocking or re-stocking.
•Answered telephone calls to field inquiries from customers, vendors, and various other callers
seeking information.
•Operated multi line telephone system to independently handled over 300 calls per day.
•Sorted, received and distribute mail correspondence between department and personnel.
•Monitored premises, screened visitors, undated logs and issued passes to maintain security.
Southwestern Bell and AT&T Long Distance Operator
San Antonio, TX May 1980 to January 1992
•Supported customers by managing 400+ calls per day efficiently while maintaining professionalism and upbeat tone.
•Responded to customers inquiries with patience and positivist to establish excellent first impression.
•Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
•Properly directed inbound calls in phone queues to improve call flow by 90%
•Managed telephone switchboard of 20 personnel and routed internal and external calls to ensure
quick connection.
Education
Wayland Baptist University Bachelor of Applied Science in Human Services
January 2009-June 2015
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