Manager Store

Location:

Posted:

March 06, 2020

Resume:

EXPERIENCED RESTAURANT MANAGEMENT PROFESSIONAL

Proven Restaurant Manager with over 20 years of experience in all aspects of restaurant operations. A dynamic, results oriented Restaurant Manager offering focused leadership to drive sales and profitability in a highly competitive market. Collaborative management style aimed at providing a unique and rewarding experience for customers and building a loyal client base. Continually strives for excellence in performance goals. Knowledge and expertise in:

P&L Accountability

Purchasing/Inventory Management

Quality Assurance / Control

Facilities / Safety Management

Customer Service / Guest Relations

Cost Containment / Control

Policy and Procedures

Team Building / Staff

Proven communication and conflict resolution skills, both with guests and staff, ensuring equitable outcomes and customer satisfaction.

Computer System Experience:

MS Word, Excel and PowerPoint

POS systems including Aloha

PROFESSIONAL EXPERIENCES

Bob Evans Indianapolis 2014-2019

Family dining, $10.00 average check; seating capacity for 120 customers

Restaurant Manager

Oversees full service restaurant with an extended menu and managed staff up to 20 employees. Responsible for employee schedules, purchasing/controlling inventory, food quality with attention to budget guidelines. Detail-oriented, efficient, and professional approach focused on maintaining a family friendly environment and customer happiness. Provided catering services to area businesses, organizations and hotels increasing sales by 30%.

Culvers, Indianapolis, IN 2010-2014

Family dining, $8.00-$10.00 average check; seating capacity for 120. 30 staff and 4 managers

General Manager

Oversee full service restaurant with an extended menu and managed staff up to 30 employees including 4 managers. Directed general restaurant operations.

Recent Accomplishments

Winner of the 2012 Culvers Pinnacle Award

From October 2011 to October 2012 increased net sales by $189,000. A record year for the store.

Received a commendation from Craig Culver, owner of Culvers, for creating memorable dining experiences for guests.

Steak-N-Shake, Indianapolis, IN 2009-2010

Family dining $8.00-$10.00 average check; seating capacity for 90. 30 staff

Store Manager

Oversee full service restaurant and managed staff up to 30. Monitored food quality to ensure guests had an enjoyable experience. Responsible for restaurant schedules, accountable for profit and loss statements.

Flying J. Country Market, Lebanon IN 2004 to 2009

Family dining / complete meal concept / $10.00 – $15.00 average check; seating capacity for 160. 30 staff

Store Manager

Oversee full service restaurant and manage a staff of up to 30 employees.

While at Flying J some major accomplishments were:

Introduced an efficient system to improve communication between front & back house staff

Streamlined procedures to ensure efficient management and maintenance of stock levels

Commended by the company vice president for creating memorable dining experiences for guests

Proved highly adept at creating numerous popular and innovative menus

Jacquelyn Perry

Panera Bread

Manager