Desktop Support Customer Service
Resume:
David Gomez
**** ******* **** ** ******, TX *****
adb6cl@r.postjobfree.com
Career Objectives
-I am seeking employment with a company where I can use my talents and skills to grow and expand the company.
-Being part of a company that will increase my prominent skills.
Summary of Qualifications
Strong communication, interpersonal, and presentation skills.
5 years of customer service/5 years of IT Support.
Proficient in Microsoft Word, Access and Excel.
Knowledgeable in identity theft monitoring.
Inbound and outbound calls center.
Bilingual.
Work History
Ascension Technologies, Austin, TX
Field Service Tech
Sep 12, 2019- Present
. Assisted Ascension Associates migrating from Microsoft Office 365 to G-Suite
. Symantec Endpoint Encryption
. Usage of ServiceNow
. Swapping & imaging computers/computer deployment.
Capgemini/Monsanto, Austin, TX
Bilingual IT Support
June 6, 2018- Aug 31, 2019
. Install, configure, and troubleshoot cisco VPN and certificates for remote users.
. Install Adobe, Outlook, Printers, Java, Etc. software for remote users.
. Provided troubleshooting for user workstations, telephones, peripherals, networked. Printers/scanners, and cellular devices.
. Inbound and Outbound calls/Password Resets
Farmers Insurance, Austin, TX
IT Helpdesk Analyst
Oct 18, 2016 – May 18, 2018
.Customer Service (face to face)
.Phone/Email Support
.Remote Troubleshooting
AllClearID, Austin, TX
Identity theft Protection Specialist.
Oct 13, 2015 - Aug 19, 2016
. Kept records of all conversations in our call center database in a comprehensible way
.Build sustainable relationships and engage customers by answering any questions they might have.
. Managed large amounts of inbound and outbound calls in a timely manner.
.Contacted different creditors/bank institutions to find out about new accounts
.Help customers with protective measures such as setting up fraud alerts, credit freeze & how to review their credit files.
. Notated all notifications and information we go over with customers on sales force.
Education
Austin Community College, Austin, TX
Associates in (Accounting) 2015
Eastside Memorial High School, Austin, TX
High School Diploma 2012
Computer Skills
Typing Speed 60 Words per Minute
Accounting Software (Peachtree, QuickBooks)
Strong skills in Desktops, Workstations, Notebooks and Mobile devices.
Data Entry Terminal (PDT, Mainframe Terminal)
Peripheral Devices (Scanners, Printers)
Remote desktop connectivity applications: SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
Sales Force, Remedy, ServiceNow, Active Directory.
Microsoft Office/G-Suite (Outlook, Word, Excel, PowerPoint)
Desktop support knowledge: hardware, software, Imaging and SCCM deployments.
Desktop onsite support/local IT engineer.
Language Skills
English
Spanish
References
Jose Garza
Sr Technician-Desktop Support
Texas Lottery Commission
adb6cl@r.postjobfree.com
Fabio Augusto Cormack da Silva
Service Centre Team Leader, Infrastructure Services
Monsanto Tech Connect
adb6cl@r.postjobfree.com
Aaron Anthony
Farmers Insurance ASC IT.
Farmers Insurance
adb6cl@r.postjobfree.com
Contact this candidate