Sap Customer Service
Resume:
Resume Chris Chetty
********@*****.***
Midland, TX 79705
EXPERIENCE
Experience EAM/Work Management SME over the last 19 years’ experience in Oil & Gas, Utility’s, Manufacturing, on end-to-end projects from design to implementation to verification in multiple countries. 3 Years’ experience in SAP S/4HANA. Expertise in SAP & Maximo in:
Developing functional & technical requirements documents
Use of RICEFW (Report, Interface, Conversion, Enhancements, Forms and Workflow) at workshop with client to gather requirements for design phase
SAP PM training, coaching & verification/auditing on:
oNotification for discovery of work, use of status codes, priority, as found condition, mitigation, operating context, essential data needed on Notification, FLOC/Equipment to the lowest level maintainable item, etc.
oPlanning of work, lean project to train planners on how to plan work, use of Task Lists, status codes, use of procedures, best practices for planners, use of SME help to scope work, set requirements for clearance/permits, etc.
oScheduling, use of Prometheus, status codes for Ready to Schedule work, status of clearance/permits, leveling manpower requirements, auto scheduling, scheduling meeting behaviors, use of Prometheus for projects and outage and use status codes for management.
oWork Order closure, required failure codes to be filled in my technicians, as-found/as-left condition, actual time spent
oData Analysis, Pareto Analysis, failure code review, analysis frequent failures by equipment type, use of FMEA to set maintenance strategy
oChange Management (working with leadership and key stakeholders for alignment)
oCoaching on meeting behaviors (Notification Screen Meetings, Planning & Scheduling Meetings, KPI Review Meetings, etc.)
oCoaching technicians, operations, management leadership on the upcoming change
oChange Impact Assessment
oLean concepts and lean project development, coaching
PwC (Austin, TX)
Work Management (EAM Manager) Jul 2018 - Present
Business development for SAP PM S/4HANA organizational change
Complete end-to-end life cycle on EAM projects from design, build, test, implementation, embedding of Work Management & Reliability programs (SAP, APM, Maximo, Prometheus)
Development and use of Enable Now for training
Use of Lean in Continuous programs
Use of RICEFW to determine client requirements for design phase
Compilation of functional specification document for CMMS integration with 3rd party scheduling tool:
oWorkshop with client to demonstrate workflow for best in class scheduling functionality
o3rd party Scheduling Tool Vendor demonstrations (Viziya, Prometheus, Sockeye, Qlik)
oDefine project scope, goals, task, costs, risks, assumptions
oDetail definition of fields/data that will be exported to scheduling tool
oDetail fields/data that will be imported/synchronized with CMMS
oDefine metrics that will be computed and rationale
oReview with client let, get agreement and signoff
Marshall Institute (BP, Houston, TX)
Backbone Work Management (WM) Maintenance Strategy & Execution Specialist Jan. 2017 – July 2018
Support & delivery of the SAP PM S/4HANA Work Management design & configuration to meet the business process design requirements within the relevant process areas.
Lead continuous improvement projects to support the Upstream Practice for Reliability & Maintenance and Work Management.
Auditing of regions to meet Operation Management System conformance levels.
Nexus Global United (Petroleum Development Oman, Oman)
TR-MIE Coach, SAP PM Specialist Apr. 2015 – Dec. 2016
SAP PM Specialist.
Involved in implementation & sustainment of Shell TR-MIE (Total Reliability – Maintenance & Integrity Execution) at PDO (Petroleum Development Oman) assets.
South Directorate Lead Coach. Supporting all sites, PDO Internal Coach development, replication of best practices, implementation of Structured Continuous Improvement Plan to ensure Solid Calculative, support plans to achieve/sustain Proactive status and audit reviews.
Nexus Global (Sakhalin Energy, Russia) - TR-MIE Coach, SAP PM Specialist Oct. 2014 – Mar. 2015
Involved in training, coaching and auditing of the OPF site in TR-MIE. Site reached Proactive and worked with Shell Global and site team on new tool to identify opportunities to transition to Generative.
Strategic Asset Management Inc. (SAMI) – Senior Consultant, SAP PM Specialist Jan.2004 – Sep.2014
Coaching and training maintenance operations teams at oil & gas, chemical, power, communications, municipalities and manufacturing facilities in work management systems at multiple client sites internationally.
New Dimension Solutions (NDS) – SAP PM / MM Implementation Consultant Jan. 2002 – Dec 2004
Data conversion and implementation of SAP PM & MM modules at Wrigley Gum & Atlantic City Water Company.
Compilation of functional & technical specification documents:
oMP2 Legacy CMMS conversion to SAP PM
oCompiled Functional Specification for Notification, Maintenance Orders, Work Centers, etc.:
Involved extraction data from legacy system
Review key required fields for SAP screens with client
Work with client to agree on what new SAP PM screens would look like, have data cleanse/formatted, new mandatory fields/values to be created.
Get agreement with client and compile Functional Specification with details documented so that the technical specification could be developed, and SAP PM configured as per the specifications.
Applied Materials, Austin TX, Oracle - ERP Functional, Technical Business Consultant Jan 200 – Dec 2001
Functional Specifications Documentation for custom oracle reports:
oMeetings with client to ascertain custom report requirement
oReview Oracle screen to get Table/Field names
oCompile Functional Specification document as per client requirements details scope, goals, deliverables, features, output format, risks, assumptions, etc.
Arthur Anderson & Co. - Oracle - ERP Functional, Technical Business Consultant Jan 1998 – Dec 2000
Conversion of client legacy ERP systems to Oracle. Full life cycle implementations. Involved in development of function and technical specifications. Implementation and training of end users.
PROFESSIONAL DEVELOPMENT & ACCOMPLISHMENTS
Trained and certified by Shell Global to deliver training/coaching in the Shell TR-MIE and SAP process:
Global Process Guide for WPSE (Work Preparation, Planning, Scheduling & Execution), TR Dashboard, CMPT Prioritization Tool, SAP optimization for World Preparation, Scheduling & Execution activities, Quality Feedback and history recording, Integrity Assurance (IA), Quality Management (QM), Facility Status Reporting (FSR) & Deviation process.
Accomplished track record of delivery and sustainment of TR-MIE Calculative & Proactive at multiple Shell sites worldwide. Use of Lean tools: eg. 5S, pre-staging/staging, Leader Standard Work, (LSW), development of SOP’s, implementation of Operational Excellence Continuous Improvement (CI) initiatives, etc.
Conducted multiple ME & IA reviews and audits in accordance with the Shell Global Operational Excellence Standards. Development of transition plans to guide teams to identify gaps for improvements.
BP Exemplar Continuous Improvement (CI) Coach. Developed and organized the BP Safety & Operational Risk Operating Management System (S&OR OMS) CI Programme at Texas City Chemicals (TCC). Managed over 20 small cross-functional teams from leadership to hourly associates to develop and implement sustained optimized work practices. Developed KPI’s to track team and individual performances. These projects reduced risk at the plant, increased customer service goals, increased team and technical knowledge, reduced repeatable problems, and netted project savings of over $0.25M. Tools used: Problem Statement, Scoping Tree, RCA (root cause analysis), 5 Whys/Fish Bone Diagram, Problem Solving, Idea Generation/Brainstorming/Affinity Diagramming, Metrics.
Operations & Maintenance Work Management Coach: Managed consultants and team members in current state analysis, process re-engineering, installation & implementation (process mapping, training material development, KPI’s, customized reports, behavioral assessments, Campion & Steering Team feedback and required support). Assisted organizations in business culture change that drive sustainable results for World Class operations. Annual savings of over $3M in unplanned maintenance production losses.
Master data conversion from legacy system to SAP (MS-Access conversion database). Compilation of functional & technical pecification documents. SAP configuration, training material development and training. Custom report development for process optimization. Set-up EAM (Enterprise Asset Management), preventive maintenance program including loading and assigning criteria for PM tasks. Worked extensively with end users to establish cultural identity and expectations for performance, including roles & responsibilities and metrics. SAP PM & MM module training and coaching
Configuration and installing of Oracle EAM system at multiple manufacturing sites.
EDUCATION
B.Sc. Engineering (Elec.) – University of Durban-Westville, South Africa
M.Sc. Engineering (Elec.) – University of Stellenbosch, Stellenbosch, South Africa
ACCOMPLISHMENTS
Certified Shell Global TR-MIE Trainer / Coach
Certified BP Exemplar Lean Coach
SAP PM certification, Dallas, Texas
CMRP at SMRP ( Society for Maintenance & Reliability Professionals)
Maximo System Administrator Certification, Houston, Texas
Basic Offshore/Helicopter Egress Training OPITO approved – Petrofac, University of Louisiana
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