PROFILE

Qualified and experienced in Customer

Service environments. Extremely

motivated to constantly develop my

skills and grow professionally. I am

confident in my ability to ensure

customer satisfaction.

EDUCATION

Bachelor’s Degree in Tourism.

University of Las Palmas de Gran

Canaria (ULPGC), 2016

Certificate of Higher National (HNC)

in Social Work. I.E.S Pablo

Montesino, 2006

General Certificate of Education

(GCE) in Humanities and Social

Sciences. I.E.S Pérez Galdós, 2004

CARLOS FERNÁNDEZ ARIAS

C U S T O M E R O R I E N T E D, T O U R I S M &

H O S P I T A L I T Y

WORK EXPERIENCE

TRAVEX TRAVEL AGENCY (VIETNAM), OFFICE MANAGER

MAR 2019 - NOV 2019

Planning and selling transportations, accommodations and other travel services

Providing relevant information, brochures and publications

(guides, local customs, itinerary, regulations, events, etc) to clients and travelers

Supervising staff, arranging work rotas for them and allocating tasks

Entering data into our software and maintaining client files Arranging meetings with suppliers

Handling email, phone enquiries and any customers' complaints AMAZON (SLOVAKIA), VENDOR SUPPORT ASSOCIATE

MAR 2018 - SEP 2018

Providing prompt, efficient and high quality service to Amazon vendors through email and phone

Demonstrating ownership of every Vendor interaction to achieve successful first time resolution on all contacts

Working with multiple technology applications and features to resolve Vendor contacts

Demonstrating the ability to work independently while using departmental resources, policies and procedure

Maintaining high performance metrics such as quality, productivity, first contact resolution, and attendance SKILLS

Exceptional communication and

attention to detail

Successful working in a team

environment, as well as

independently

The ability to work under pressure

and multi-task

The ability to follow instructions and

deliver quality results

Good use of Office Pack and Adobe

Premiere Pro

CARLOS FERNÁNDEZ ARIAS

C U S T O M E R O R I E N T E D, T O U R I S M & H O S P I T A L I T Y WORK EXPERIENCE

GLORIA PALACE ROYAL & SPA HOTEL(SPAIN),

BELLBOY/RECEPTIONIST TRAINING

AUG 2016 - SEP 2016

Greeting and assisting guests in transporting luggage to and from guest rooms as well as store luggage at luggage room Providing information about hotel, local attractions, restaurants and activities

Arranging for guest transportation and other services TOURIST BOARD OF GRAN CANARIA (SPAIN), OFFICE

STAFF TRAINING

MAR 2015 - MAY 2015

Converting texts from Spanish to English and German and viceversa

Adding content to the corporate website

CENTARA GRAND HOTEL AT CENTRAL WORLD

(THAILAND), MANAGEMENT TRAINING IN F&B

MAR 2017 - NOV 2017

Managing all F&B and day-to-day operations within budgeted guidelines and to the highest standards

Identifying customers needs and responding proactively to all of their concerns

Preserving excellent levels of internal and external customer service

SPANISH RED CROSS (SPAIN), LIFEGUARD

MAR - SEP 2007 & JUN - SEP 2011

Maintaining constant surveillance of patrons in the facility; acting immediately and appropriately to secure safety of patrons in the event of emergency.

Providing emergency care and treatment as required until the arrival of emergency medical services.

FURTHER

INFORMATION

Native in Spanish and advanced in

English; basic in German

Chinese and Latvian Language

Courses Attendance

Travex Reference Letter

Honor Diploma in the Spanish Armed

Forces

Driving Licence B

International Availability

CONTACT

ADDRESS: MANILA, PHILIPPINES

CONTACT NUMBER: +63-927*******

SKYPE: cfarias1986

LINKEDIN: www.linkedin.com/in/carlos-

fernández-arias

EMAIL: adb64s@r.postjobfree.com

SPANISH ARMED FORCES (SPAIN), MILITARY

MAY 2008 - MAR 2011

Operating, maintaining, and repairing equipment

Warehouse duties, attending courses and mentoring new soldiers Lifeguard role in summer

Contact this candidate