Security Technical Writer
Resume:
Lemanda Franklin
Ashburn, VA 20148
Summary of Qualifications
Currently seeking a position with remote work capabilities. Have experience as Business Analyst, Editor, Information Technology Security Analyst, Policy Analyst, Project Coordinator, and Senior Technical Writer. Experience includes 19 years in the areas of editing, technical writing, cyber security documentation development, information system security policy development, information technology project management, program management support, network project documentation development and design, and software engineering support. More than eleven years of experience in federal contract support.
Professional Experience
Raytheon Blackbird October 2016 – February 2017
Senior Cyber Technical Writer/Senior Business Communications Specialist
United States Postal Service (USPS)
Raleigh, NC
Developed and wrote new cyber and technical documentation for client.
Served as Senior Communications Specialist on Incident Response calls.
Completed Incident Reports and communicate reports with management input.
Worked directly with subject matter experts and senior management to ensure accuracy of documentation.
Provided guidance for IT security policies and procedures for client to be compliant with National Institute of Standards and Technology (NIST) 800-53, Revision 4 standards.
Booz Allen Hamilton January 2015 – June 2016
IT Security Policy Analyst
Herndon, VA
Wrote new corporate Information Technology (IT) and security policies, procedures, and standards.
Updated expiring IT and security documentation.
Worked directly with subject matter experts and senior management to ensure accuracy of documentation.
Facilitated high level technical and policy meetings.
Wrote IT security policies to be compliant with National Institute of Standards and Technology (NIST) 800-53, Revision 4 standards.
EmeSec, Inc. January 2014 – June 2014
IT Security Analyst – Federal Risk and Authorization Program (FedRAMP) Cloud Computing Contract
Reston, VA
Wrote security policies for clients.
Responsible for writing and validating accuracy of controls in System Security Plans (SSP).
Wrote Information Contingency Plans (ISCP), Incident Response Plans (IPR), Privacy Impact. Assessments (PIA), and SSPs for clients.
Collaborated one-on-one with assigned systems’ development team and senior management.
OBXtek, Inc. December 2012 – November 2013
Senior Technical Writer/IT Security Accreditation Engineer – Department of State
Tysons Corner, VA
Served as an IT Security Accreditation Engineer on the Phase I Accreditation Team for two systems, going through the Assessment and Authorization (A&A) process.
Wrote Information Contingency Plans (ISCP), Incident Response Plans (IPR), Privacy Impact Assessments (PIA), and SSPs.
Collaborated one-on-one with assigned systems’ development teams throughout the A&A process and updated all A&A documentation.
Submitted A&A packages to the Phase II Security Analyst Team.
Worked on a daily basis with system developers and technical management teams to ensure Technical, Operational, and Management controls within the SSPs meet NIST and agency requirements.
Worked with System Development Teams, System ISSOs, and System Owners to gather information on systems assigned to manage, to ensure all NIST Controls were accurately documented.
Coordinated PIAs for 200 systems.
Worked as Senior Technical Writer on the Phase I Accreditation Team. Assisted other Accreditation Engineers as a Senior Technical Writer in writing and editing their assigned systems’ SSPs and ISCPs.
Reviewed all documentation produced for the A&A projects for Phase I Team to ensure the accuracy of graphics and technical language. Worked with Phase I Team to ensure all documentation was updated correctly and free of all grammatical errors.
Served as Technical Writing Team Lead for the Phase I Accreditation Team. Trained new Technical Writers with guideline expectations for how to review and edit all client ISCPs, IRPs, PIAs, and SSPs.
Wrote the Documentation Standards Guide for the Accreditation Team.
Wrote the Accreditation Team Standard Operating Procedures.
EmeSec, Inc. September 2011 – June 2012
Junior IT Security Analyst – Veterans Affairs (VA) Documentation Assistance Team (DAT)
Reston, VA
Developed and reviewed A&A documentation including system security plans, contingency plans, configuration management plans, privacy impact assessments, incident response plans, and other A&A required documents.
Used knowledge of Federal Information Security Act (FISMA) and NIST 800 Series guidance when developing or updating A&A documentation.
Worked with client to provide assistance to designated sites as directed in the areas of Information Assurance (IA) policies and procedures, Governance and FISMA Management, Accreditation and Analysis, and Training and Awareness.
Contributed content for sections of documents and/or developed entire documents independently upon receiving direction from program management team.
Reviewed A&A documentation to ensure compliance with client and NIST requirements.
Explained concepts and requirements of NIST publications related to A&A in layman’s terms during review of A&A documentation.
Altum, Inc. June 2010 – August 2011
Business Analyst
Reston, VA
Developed and designed web pages for grant management software as developed for new and existing clients.
Developed mock-up web pages (wireframes) with MS Excel.
Completed quality assurance testing on the grant management software prior to product deliver to clients.
Coordinated project to ensure customer expectations are met on a daily basis.
Lead and interpreted meetings with customers and during Gap Analysis Meetings.
Interacted with customer to get sign off and approval of design prior to development.
Interpreted customer business processes into system workflows using MS Visio.
Interpreted and documented customer requirements.
Developed and maintained customer Enterprise Implementation Document.
Worked one-on-one with development team and quality assurance teams during software development and testing phases.
Entered and managed development issues through trouble ticket software called Mantis, a Quality Assurance tool.
Worked with customers during User Acceptance Testing.
Provided customer training on the grant management software.
Worked one-on-one with customer and provide customer support, as needed.
Worked as needed on proposal development team as a Subject Matter Expert.
Worked as the Lead Business Analyst on the California Office of Traffic Safety (OTS) and provided Project Management support, as needed.
Keane Federal Systems November 2009 – May 2010
Business Analyst, Principal Consultant – Department of Justice
McLean, VA and Washington, D.C.
Conducted interviews with client to ensure project deliverables were met.
Gathered software requirements.
Worked one-on-one with software development team and user community.
Completed quality assurance on all deliverables.
Conducted tests on software to ensure code changes were accurate and functional.
Created training materials and conducted training for user community after software releases.
Raytheon Intelligence Information Systems August 2007 – November 2009
Program Management Office, Senior Technical Writing Support, Senior Team Lead – Department of Energy (DOE)/National Nuclear Security Administration (NNSA)
Washington, D.C.
Provided on-site support to client as follows:
Information Security Policy and Documentation Development
oWorked with team of Cyber Security engineers to ensure all certification and accreditation policies and procedures were consistent and accurate with client and other federal requirements. Worked with client policy team to develop security policies.
oCoordinated, organized, and conducted meetings in support of the Program Management Office, Cyber Security Program Manager, and site network engineers.
oWorked with team of Cyber Security Specialists to analyze client Cyber Security Policies and NIST requirements to ensure client Cyber Security policies were up-to-date, consistent, accurate, and in-line with all Federal requirements. Oversaw project to re-write security policies for client and provided extensive hours to ensure all policies were accurate and mapped back directly to the NIST and other Federal guidelines.
oInteracted one-on-one with engineers on daily basis to ensure network project deadlines were met and fully executed.
oProvided leadership support to teammates and co-workers on a daily basis to facilitate major project activities.
oCoordinated closely with the network project and client program customers throughout the development of both the network project and client Documentation Management Policies and Procedures Plan.
oServed as the Project Lead for network Independent Baseline Review to ensure each activity was executed on-time for the audit deadline.
oServed as the Project Lead for ensuring that the network Approval to Operate Security package was complete and met the customer’s deadlines.
oServed as central point-of-contact to network engineers to develop the following types of documentation for network: documentation management, configuration management, concept of operations, implementation, cyber security program plans, maintenance and support, governance, contingency and disaster recovery, communication, program management, incident management, interconnection security agreements, memorandums of understanding, system security, and quality management plans.
oCompleted research on security requirements that influence the agency’s network requirements in order to create documentation, such as user manuals, policies, and technical guidelines.
oResponsible for coordinating all documentation for Congressional Hearing.
Project Management Support
oProvided project management support for client’s Program Management Office.
oServed as client’s Technical Writing Lead. Managed and reviewed all documentation submitted to client by team of technical writers.
oDeveloped and updated Work Breakdown Structure Dictionary for the network Integrated Breakdown Structure.
oSupported development of the network Strategy Map to support the network Metrics Program based on the client Strategic Plan goals, missions, and visions. Conducted extensive research to develop accurate Strategy Map to support network project teams.
oManaged and initiated the network Documentation Library, ensuring all drafts and final versions of documentation are maintained according to network Documentation Hierarchy and Records Management file plan requirements, and appropriate personnel were granted access to the network project’s Configuration Management tool, and provided the appropriate training. Served as the Configuration Management Librarian, as well as, the Interim Configuration Manager for one year.
oEnsured documentation and version control processes developed for the network were used throughout the network and operations engineering teams for all client sites. Ensured all documentation submitted by Technical Writing Team Members was consistent with documentation management and technical writing guideline best practices in place. Established and set up a version control system and process for all the network documentation.
oOversaw Technical Writing processes and style guides for the network project teams. Created and set up documentation processes and policies for the network project. Supported effort to establish an official DOE documentation management plan and style guide.
oServed as quality control and assurance point-of-contact for all documentation.
oCoordinated with network Configuration Manager to implement new configuration management tool for the network and agency.
oCoordinated and interacted with the DOE’s Records Management Manager and Team to ensure the network project meets all agency records requirements. Developed network Records Management Plan and File Plan.
Technica Corporation April 2006 - July 2007
Technical Writer
Dulles, VA
Served as junior Security Analyst as part of an Information Assurance team to develop and deliver an application System Security Authorization Agreement (SSAA) to a client from beginning to end on a tight deadline of two weeks. The project required use of technical knowledge, communication skills, and technical writing expertise. SSAA format was based on the Department of Defense (DoD) Information Technology Security Certification and Accreditation Process (DITSCAP) requirements.
Used knowledge of DITSCAP and DoD Information Assurance Certification and Accreditation Process (DIACAP) for Phase 4 SSAAs Certification and Accreditation documents.
Worked on Department of Defense contracts as a Technical Writer and entry-level Security Analyst.
Provided guidance to software and security engineers on developing effective and clear technical manuals and documentation.
Communicated effectively with engineers to edit, develop, proofread, and reformat technical documentation. Provided editing, and writing expertise on technical documentation. Developed and prepared product requirements, test plans, test reports, statements of work, and white papers.
Provided overall coordination of writing and editing technical documentation.
Applied knowledge of technical editing, design, development, and project management to ensure that assigned documentation is accurate. Provided grammatical and tone proficiency for documents with specified formats, inclusion of appropriate text, tables, charts, graphics, indexes, and appendices.
Performed quality assurance reviews for technical documentation pertaining to design, analysis, and implementation of large-scale Local Area Networks (LANs), messaging, Virtual Private Networks (VPNs), Storage Area Networks (SANs), and information security solutions.
Presented and communicated with a diverse audience when delivering formal and informal presentations on technical writing.
Worked effectively with the Technical Writing team and provided additional knowledge and skills to the group.
Worked with a documentation team to edit the design and content of a corporate engineering documentation standards guide and company templates.
Developed content for and lead Documentation Management and Technical Writing Training class for new employees.
Provided leadership support for co-workers on a daily basis.
Software Management Consultants (SMCI) June 2004 - March 2006
Project Manager/Business Analyst - Bank of America
Charlotte, NC
Provided excellent project management on multiple migration and decommissioning projects of both servers and workstations.
Worked daily to develop high-level plans to successfully upgrade, migrate, and decommission large numbers of workstations and servers.
Coordinated, and lead weekly project planning meetings with clients throughout the United States to ensure projects were on-time and consistent with Bank of America requirements.
Coordinated and managed HP installers during night installations. Followed up with customers to ensure new equipment meet all Bank of America requirements and were fully functional during the following workday.
Located and corresponded with owners of all machines in violation of Bank of America’s Information and Certification Assurance guidelines.
Developed accurate instructional documentation, policy guidelines, and process flows for the bank’s Network Computing Group.
Communicated effectively with engineers and other lines of business to develop and edit technical documentation.
Severed as a technical project manager ensuring that client applications were XP certified and managed third-party vendors with refreshing machines.
Teamed with other project managers and lines of business contacts within the bank to ensure the successful conversion of workstations, servers, and other technical systems involved in the bank’s mergers.
Worked with vendor contractors to convert Sniffer, Voice Over Internet Protocol (VoIP), Automated Teller Machines (ATM), print servers, Sun Solaris, and various other devices and systems to be compliant with the bank’s technical security policies.
Worked with lines of business contacts within the bank to ensure funding and project deadlines were successfully meet.
Used bank-certified tools to locate equipment that posed a security threat to the bank’s network. Located ports no longer in use and identified IP address using such ports.
Ensured, with team of technical project managers, that 300,000+ NT servers and workstations were migrated or decommissioned by the end of 2005.
Managed the bank’s NT Windows 2000 migration to main corporate domains and reduced the overall number of domains, which involved one-on-one communication with customers.
Certifications
Certified Accreditation Professional (CAP) Certification, ISC2, Passed Exam, Certificate/ID number: 427084, August 2012
Microsoft Word 2003 Specialist Certification, June 2006
Microsoft PowerPoint Specialist Certification, May 2007
Microsoft Word 2003 Expert Certification, June 2007
Education
CAP Certification Training, April 2012
CISSP Certification Training, March 2012
Master of Arts in English with Concentration in Technical/Professional Writing; The University of North Carolina at Charlotte; Charlotte, NC; May 2002
Bachelor of Arts in English with Minor in Technical/Professional Writing; The University of North Carolina at Charlotte; Charlotte, NC; August 2000
Accomplishments
Received ‘NNSA Administrator Medal of Honor’ from the Undersecretary for Nuclear Security at the U.S. Department of Energy and the Administrator for the National Nuclear Security Administration (NNSA)
November 2008
Received ‘Government Computing News Honorable Mention’ as part of NNSA Enterprise Network project team
October 2008
Received ‘Certificate of Appreciation’ from the NNSA OCIO for hard work and dedication on project deliverable
April 2008
Worked with a team of Technical Writers to design and develop the following Web sites as a collaborative group:
– http://www.carouselkids.org/carouselCenter.aspx
– http://www.uncc.edu/gawickli/park/contact.html
May 2000 - May 2002
Editor of “Introduction to Research in Psychology: A Lab Manual” published by Pearson Custom Publishing
May 2000
Responsible for training group of cadets as UNC Charlotte Detachment 592, Air Force ROTC Cadet 2nd Lieutenant
August 1999 - January 2000
Morganton Women’s Club scholarship recipient
August 1996
Veteran’s Administration scholarship recipient
August 1996
Contact this candidate