Support Technical
Resume:
EMMANUEL PONCE SÁNCHEZ
********.*****@*****.***
Objective: Information Technology
Information Technology Position in a company where I can put into practice my knowledge, that lets me increase and strengthen my human skills by new challenges, and it gives me the opportunity to have professional growth into itself.
Summary
• Quick learner with a positive attitude
• Highly versatile and multi-task oriented with strong time management skills
• Self-motivated and detail-oriented
• Dependable, highly productive, and cooperative in team and independent projects
• Proficient in Websphere and ITIL process
• Fluent in Spanish and English
Education
Bachelor of Informatics (2007)
Universidad Pedregal del Sur, Mexico City
English Language Certificate (2002)
International Language Institute, Halifax, Canada
Courses and Certification
• Coach Agile, IBM (2019)
• Agile Facilitator, IBM (2019)
• Methodology Agile, IBM (2018)
• Design thinking, IBM (2017)
• Novell eDirectory, Novell
• ITIL Foundations v3 Certification (2010), Inteli
• ABAP Certification (2007), Intersoftware
Versions
WMB 6, 7, and 8
IIB 9 and 10
WMQ 5, 6, 7, 8, 9 and 9.1
WAS 6.0 and 7.0
EDirectory 8.6
NAM 3.1.4
IDM 4.0.2
Windows Server
SLES
Red Hat
HP-UX 11.11
Apache Studio 1.5.3
AIX
Professional Experience
2017-Present IBM Mexico Mexico City, Mexico
Outsourcing BANORTE Bank
Technical team leader
• Continuous client interface and all different development teams, in order to make a close technical review of the incoming applications and architectures. I’m in charge to validate the Middleware components involved and the integrations within (Java applications, Mainframe Middleware, API’s etc). I work as a intermediary between the architecture, development and infrastructure teams. Identify possible risks and make some proposals according to the executions processes.
• Capacity of analysis and stress manage during incidents on the infrastructure. I absorb the stress the client generates on incidents episodes in order to let my teamwork with freedom and make the actions needed with clarity and urgency. In case to be necessary I make a executive and or technical presentations to explain critical bullets and correction plans.
• I understand the main purpose of the client business and their different extensions. That allows me to be a good link between the Tech and the Management parts that demands my position, in such a way that I can translate the needs of the business into technical requirements and vice versa.
• Middleware Squad Leader. Part of the IBM Agile core Team on Banorte’s account
(second biggest account on LA for IBM) as a part of the first delivery account working under Agile Methodology.
• Change's SME (Subject Matter Expert). With a good understanding of ITIL change process and with a good understanding of the impact under the SLA’s contracts, I check all Middleware critical and important changes of all IBM accounts such as BBVA, Banorte, Scotia Bank, Cemex, etc. I have experience working as well with some others cultures, such as Asian people (Indian), Latin American (Brazilian, Argentinian, and Peruvian) or American people (US).
• Working in progress on parallel projects where I have to administrate time and resources between different teams under my responsibility (Mexico, India and Brazil), such as Automations, Installation and continuous updates of the Middleware tools, Migrations, Security configurations and all projects combined with the Bank’s daily operation. Deliver advances on each project on weekly or every two weeks meetings.
• Make bank process follows the IBM methods and standards of ITIL best practice process. Help to integrate Banorte’s process to not default SLA’s.
• Make MS Viso Diagrams and technical documentation about middleware and Operations Bank.
• Administrate al Middleware components on production and non-production environments.
• Administrate the WMQ Cluster (Linux and Mainframe). Configure new MQ objects and new Queue Managers
• Second level troubleshooting, working with development and testing team and if it’s necessary, open a PMR’s to IBM support and work with IBM laboratory until the problem it’s solve.
• Work constantly on implementation of Agile Methods and Design Thinking. 2015-2017 T - Systems (outsourcing to the SAT SSO3) Mexico City, Mexico Outsourcing to the Mexican Governance Treasury Dept. Message consultant IBM Message Broker
• Make work plans for migrations of applications or components SITE to SITE; make follow and being active participant as an analyst and impletentator until it gets on productions environments.
• Contribute on technic solutions of new lusterization and HA architectures, between SAT and federal or foreign entities such as CBP (US) or Ferromex (Mex) for customhouse solutions.
• Make methods and teach now integrates of the team and administration of human recourses, trained new coworkers, make documents for SAT, such as PBI’s, technical documents, versions documents, etc.
• Installation Management, Changes or updates, making requests, Attend meetings, and follow to complete the ongoing process, best practices ITIL to not default on SLAs
• Tuning and configurations changes on WMB and WMQ Multi instance and HA cluster architectures components.
• Automate monitoring process developing Shell scripting
• Troubleshooting of components or applications, messaging test, install new applications, virtualize tools, read logs and files extract to identify or catch errors, communications tests, configuration of Operative System or components on Linux, Windows, HP-UX servers and Message Broker and Message Queue
• Resolution of Remedy tickets of the applications and following PMR incidents with IBM support
• Monitoring, install applications, restart and troubleshooting of Websphere Application Server instances
2015 Liverpool Mexico City, Mexico
Company of Company of retail
Sr WMB/WMQ infrastructure Consultant
• Administrate architecture multi instance and HA applications on MQ cluster architecture project.
• Meetings to elaborate work plan for the migration of applications and components.
• Second level support of applications WMB on production environment.
• Help the fist level support on incidents applications and trials of good working
• Install new applications, configurations or tuning of WMB components
• Standard process, make documents and detect of opportunity 2012-2015 Indra Mexico City, Mexico
Outsourcing to the Mexican Governance Treasury Dept. Message consultant IBM Message Broker
• Administrate MQ multi instance and cluster architectures on HA.
• Managed the team. Trained new coworkers.
• Detection and correction errors on Message Broker and Message Queue flow components.
• Install component Message Broker and Message Queue and fixes as well
• Supported in the implementation of new versions of the application in the production, test and stress environment.
• Automated monitoring process of Message Broker and Message Queue developing shell scripting.
• Deploy new projects, make messaging tests and virtualize tools and components.
• Logs and files extract to identify or catch errors, make configuration changes into the files of the components of Message Broker, Message Queue, and Application Server 2011-2012 Novell of Mexico Mexico City, Mexico
Outsourcing to the Mexican Governance Treasury Dept. Operations Leader
• Trained and shared the business and technology process knowledge to the new coworkers into the production environment
• Brought support and leadership to the team by organization and job distribution into the team. Attended conferences and meetings with customers and clients
• Monitored Novell Directories services and Linux servers at SAT. Checked users and taxpayer credentials and permissions. Assigned users and taxpayers rolls and permissions. Tested users and taxpayers at the tests areas. Developed automate tools
• Created new users into the Novell Directories. Worked with Apache Studio, Virtual Box, VMware and Novell Directory, NAM and IDM. Made shells scripts for monitoring 2009-2011 CRS IT-Consulting Mexico City, Mexico
Outsourcing to the Mexican Governance Treasury Department Message consultant IBM Message Broker
• Automated monitoring processes
• Websphere Message Broker
• Configured productive environments servers
• Performed monitoring, logs, and flows checking
• Stress Test
• Handling by command and console
• XML, XSD and Web Service handling
• Checked the IBM Broker's status in the production environment
• Tested services and validated the replay received from the Send Master tool does not contain errors
• Checked incoming tickets on the Remedy tool, earmarked to the area, provide a quick response or a solution.
• Supported in the implementation of new versions of the application in the production environment
• Trained new elements within the project
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