Support Technical

Jahlil Walton

Newark, NJ ***** Cell: 862-***-**** Email: *************@*****.***

Summary

IT professional with comprehensive knowledge of computer networking information systems and administration. Proven skills in configuration and installation of Microsoft operating systems as well as hardware repair. An effective communicator, easily approachable, with a strong work ethic and a commitment to excellence.

Technical Skills

•Install, configure, and maintain Microsoft Windows 7, Windows 10, and Windows Server 2010.

•Configure network protocols; NTFS permissions, diagnose and troubleshoot; backup and data storage; disk management. ; configure TCP/IP protocol suite; interoperability with Linux

•Create and administer print services and user and group accounts

•Active Directory design and implementation, manage and administer group policy configuration.

•LAN implementation and maintenance; install and configure DNS, DHCP, WSUS, NAP, RAS, NAT, and VPN

•TCP/IP installation; IP addressing and subnetting

•Install and configure Cisco 1800/2900 series routers and Cisco switches; routing protocols RIP, EIGRP and OSPF; configure VLAN, ACLs; troubleshoot LAN and WAN problems.

•Install and configure motherboards, NICs, SCSI and peripheral devices; upgrade memory, adapters and other hardware; Ethernet switches and routers; network cabling.

•Implement, configure, and troubleshoot Network Security issues.

•Implement and maintain virtual environments using VMware and VirtualBox.

Education & Certifications

PC AGE Career Institute – Jersey City, NJ January 2019 Graduate Internetwork Engineering Certificate // CompTIA A+ Certified Technician

Work Experience

Paris Baguette July 2019- Present

Temp Junior Technical support specialist

•Assist Clients with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs.

•Maintain accurate records of completed and pending jobs using the ZenDesk ticketing system.

•Researching, diagnosing, troubleshooting and identifying solutions to resolve system, software, and hardware issues

Peak Systems November 2018 to Present

On Call IT Technician

•Install networking equipment such as routers, switches, and modems

•Troubleshoot general problems under direction of a higher level of support

•Configure new PC/Laptops/NIC Wireless network and printers

Morgan Stanley via Peak Systems June 2019

Pc Deployment Specialist

•Remote network setup of all new computers installed within the workplace.

•First Day of business support after completion for questions, issues, or help from users with new systems.

MetLife May 2019

Temp Technical Support

•Assisting all clients with any technical issues within the work place Via Support Tickets.

•Relocation and Configuration of new and existing Hardware (Printers, Desktops, Laptops, Phones)

Briad Group April 2019

Temp Junior Technical Support Specialist (Contract job under Robert Half Agency)

•Full refurbishing, touch screen display replacement, and maintenance of POS systems: XRT models (1000,1010,1200)

•Testing cash drawers and magnet swipe readers

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