Customer Service Executive

Harshali Magade

Address : Abu Dhabi, United Arab Emirates

Contact No. : +971-*********

E-Mail Address : *****************@*****.***

AREAS OF EXPERTISE

Customer Service

Microsoft Office Applications

SYSTEMS USED

ADACO

OMNICO

KRONOS

PERSONAL SKILLS

Flexible, Multi-Tasking

Resourceful

Strong Character

CERTIFICATIONS

Completed Basic food hygiene- level-2 HABC in 2018 at Dubai Parks and Resort - Bollywood Parks, Dubai.

Certificate of Achievement for correct Handling, Application, Environmental and Health and Safety Practices.

CITATIONS

Appreciation Merit – DPR October -2016

EDUCATION

Pursuing TYBCom from Mumbai University.

Completed HSC from Maharashtra State Board.

Completed SSC from Central Board of Secondary Education.

Diploma in Aviation, Hospitality & Travel n Tourism from Frankfinn Institute.

Diploma in Office Automation & Graphics.

MS-CIT

PERSONAL DETAILS

32 years of age

Born 27th, September 1987

Married

Fluent in English, Hindi and Marathi.

Religion-Buddhism

Visa status- Visit visa

EMPLOYMENT RECORD

Team Leader-F&B Department 2016 – 2019

Bollywood Parks

Dubai Parks and Resorts, PJSC, Dubai, United Arab Emirates

Manage the daily operations in the restaurant.

Supervise the processes put in place for work efficiency and make sure the desired results are achieved.

Proactively identify problems that could hinder the operations and take required action plans.

Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information regarding the operations.

Conduct appraisals in a timely and fair manner as per set timelines

Ensure that team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department.

Ensure that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained.

Follow Company wardrobe and grooming guidelines at all times

Hostess / F&B Attendant August 2016 to April 2017

Bollywood Parks

Dubai Parks and Resorts, PJSC, Dubai, United Arab Emirates

HR Consultancies March 2014 to July 2016

Sr. Recruitment Executive - IT/ Non-IT

Pathfinderz Consulting Services Pvt. Ltd.

Mumbai-India

HR Consultancies January 2013 to December 2013

Recruitment Executive - Non-IT

Perfect Resource Placements

Mumbai-India

HR Consultancies September 2012 to December 2013

Recruitment Executive IT

Netpro Solutions

Mumbai-India

Responsibilities

Understanding the given requirement.

Evaluating and sourcing technical profiles through search engines (Naukri.com), LinkedIn networking and referencing and recruiting candidates for different requirements.

Handled multiple requirements simultaneously.

Having exp of sourcing candidates from Junior to Higher level.

Initial screening of candidates through telephonic conversation to judge communication skills and qualifications.

Briefing the candidates regarding the job profile and organization overview.

Scheduling interviews with the company and Interview coordination.

Status updates from the clients & providing it to the candidates.

Team Leader -Customer Service May 2011 to Feb 2012

Responsibilities

Providing POD details to the bank.

Providing calling reports to the bank.

Solving the queries of the bank regarding the dispatch details.

Taking quality briefings.

Providing monthly closure reports to the seniors.

Checking the data with the operations team.

Following up with the vendors for the closure to be done within the TAT period.

J. D. International

Mumbai-India

Guest Service Associate March 2009 to July 2010

Responsibilities

Handling the guests.

Ensuring smooth operations in the restaurant.

Ensuring guest satisfaction.

Taking quality briefings.

Taking guest feedback through calls & coordinating with the guests & seniors for further satisfaction of the guests for the next visit.

Allotting duties to the team members.

Four Points by Sheraton

Mumbai-India

Front Office Executive May 2008 to Dec 2008

Responsibilities

Handling check in-checkouts.

Allotting rooms to the guests according to the requirement.

Keeping the records of the cash transactions.

Confirming room bookings through mails & calls.

Kalpataru Hospitality Pvt. Ltd

Mumbai-India

REFERENCES

Director - Food & Beverage-DPR_MG

*****.*********@***************.***

Direct +971-*-***-****

Mobile +971*********

Contact this candidate