Customer Service Engineer
Resume:
Premraj
** ***** ** ********** **** SaaS based and Telecom Companies. Supporting customers has been
my Daily routine since my first job. I'm a Skilled product specialist proficient in supporting customers.
Work History
****************@*******.***
Team Handling
Customer service expert
Network Troubleshooting
Antivirus & Firewall management
Windows Troubleshooting & OSRI
Windows server management
Group policy (Domain) deployment
Symantec Antivirus
Norton Backup
DELL Recover Manager
Trend Micro
AD Self Service plus
2009-06 -
2018-09
06-2019-
Till now
SENIOR CONSULTANT & SME
Sutherland Global Services, Chennai,TN
Other Responsibilities -
Symantec Virus removal Support and product support, Highly productive in the use of Team Management
Acting as a lead for the pilot solution batch
Symantec Product & virus removal support in diagnosing and fixing the problem with the product and their features for registered customers, troubleshooting computers for threats through Remote Access to ensure customers satisfaction.
Co-ordinating Team work to achieve the set targets for each month in sale’s and services.
Manual Virus removal using built in Windows commands and elevations.
Troubleshooting issues with DSL and UVERSE modems and routers Home and Network printer installations and troubleshooting. Troubleshoot Windows drivers and Updates related issues. Meeting the SLA & compliance as per the Organisation's terms and conditions.
Trouble shooting hardware and software related issues for DELL Customers, Upsellling trend micro software and other dell products for Customers.
Creating solution for the TCG's for various process in Sutherland Global Services .
Implemented the tool across various programs and Created reports on the Improvements required.
Collected information on the challenges of the tool and provide a solutions and did testing on the tool.
Worked with software development team and provided information on challenges of the software.
Technical Support Engineer
Zoho Corp, Chennai, TN
Worked with Mange Engine AD Self Service plus application to automate domain authentication and authorization for password reset/account unlock.
Troubleshooting and configuring single sign on solution and group policy implementation.
Working with development team to add the feature request and enhance the product capabilities.
Education
2006-09
BCA:
William Carey University, Shillong, Meghalaya
Personal Info
Skills
Software
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